Three levels of fault repair are available with the Wholesale Line Rental products as defined in the contracts.

Where Openreach Personnel are working on a fault at the end of working hours it may be possible for work to continue without a break at the SP's request, however this will only be possible if Openreach Personnel are available. Openreach may make an additional charge for such work.

Special Offers can be found at:

http://www.openreach.co.uk/orpg/pricing/loadPricing.do

 Special Offers can be found at:

http://www.openreach.co.uk/orpg/pricing/loadPricing.do

(a) Only available and applicable for orders via the EMP interface (WLR3).

In the case of failed appointments at end-customer premises (eg. no access possible for visiting Openreach engineer at agreed appointment time), Time Related charges will be payable with a minimum time charge of 1 hour. See Time Related Charges for prices.

Openreach will aim to clear a Failure of the Service within the period defined in the price table following the Communication Provider reporting the Failure of the Service to Openreach and requesting an Expedited Repair or on a later date agreed by both parties.  If Openreach fails to do this the charge for this Expedited repair will be reduced as defined in the table above.

Openreach reserves the right to limit the number of Expedited Repairs e.g. at times of high fault rates due to bad weather.

The customer must commit to provide 24 hour access at the end-user’s premises.  If commitment is given but access is not available the customer will still be charged for this product.

Existing price

The special offer price will only apply during the period shown

Existing terms and conditions apply.