Openreach ACCN:OR177

Change:

Change

Effective Date(s):

01/04/2010

Notification Date:

25/02/2010

OPENREACH ACCESS CHARGE CHANGE NOTICE

ACCN NUMBER:OR177

DESCRIPTION:WLR Maintenance Options - Maintenance Option Level 2 Price Change

EFFECTIVE DATE(S):01/04/2010

SUBMITTED TO OFCOM ON:25/02/2010

Price list

Product line:

WLR Pricing

Level one product:

WLR Miscellaneous Pricing Information

Level two product:

WLR Maintenance Options

Version:

N/A

WLR Maintenance Options

For Wholesale Line Rental Products

From the 24th April 2010 Repair Service Levels rental product options can be found under Service Products Pricing:

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Three levels of fault repair are available with the Wholesale Line Rental products as defined in the contracts.

Where Openreach Personnel are working on a fault at the end of working hours it may be possible for work to continue without a break at the SP's request, however this will only be possible if Openreach Personnel are available. Openreach may make an additional charge for such work.

Special Offers are available and can be found using the Special Offer link on the main price list page. This can be found at:

http://www.openreach.co.uk/orpg/pricing/loadPricing.do

Feature	Operative Date	Until Date	Special Offers Available	Maintenance Option Level 1 (per Qtr) £Exc Vat	Maintenance Option Level 2 (per Qtr) £Exc Vat	Maintenance Option Level 3 (per Qtr) £Exc Vat
Wholesale Access Analogue - per line	11/05/2005	31/03/2010	Special Offer for Maintenance Option Level 2		3.39	9.30
Wholesale Access Analogue - per line	01/04/2010	23/04/2010			1.70	9.30
Wholesale Access Analogue - per line	24/04/2010				Withdrawn	Withdrawn
Wholesale Digital Access - per line (which equals 2 channels)	11/05/2005	27/07/2008			Not Available	9.30
Wholesale Digital Access - per line (which equals 2 channels)	28/07/2008	31/03/2010	Special Offer for Maintenance Level Option 2		3.39 (see Note a)	9.30
Wholesale Digital Access - per line (which equals 2 channels)	01/04/2010	23/04/2010			1.70 (see Note a)	9.30
Wholesale Digital Access - per line (which equals 2 channels)	24/04/2010				Withdrawn	Withdrawn
Wholesale ISDN30 (Per channel)	01/07/2003	23/04/2010		Not Applicable	Not Applicable	6.30
Wholesale ISDN30 (Per channel)	24/04/2010			Not Applicable	Not Applicable	Withdrawn

Special Offers are available and can be found using the Special Offer link on the main price list page. This can be found at:

http://www.openreach.co.uk/orpg/pricing/loadPricing.do

(a) Only available and applicable for orders via the EMP interface (WLR3).

In the case of failed appointments at end-customer premises (eg. no access possible for visiting Openreach engineer at agreed appointment time), Time Related charges will be payable with a minimum time charge of 1 hour. See Time Related Charges for prices.

Expedited Repair (Only available for faults via the EMP interface).

Feature	This Price is per fault clear per line.	Operative Date	Per Occasion Per Line £Exc Vat
Expedite Repair	- Fixed within 24 hours	21/05/2007	400.00
Expedite Repair	- Fixed after 24 hours but before 30 hours	21/05/2007	300.00
Expedite Repair	- Fixed after 30 hours but before 36 hours	21/05/2007	200.00
Expedite Repair	- Fixed after 36 Hours	21/05/2007	0.00

Openreach will aim to clear a Failure of the Service within the period defined in the price table following the Communication Provider reporting the Failure of the Service to Openreach and requesting an Expedited Repair or on a later date agreed by both parties. If Openreach fails to do this the charge for this Expedited repair will be reduced as defined in the table above.

Openreach reserves the right to limit the number of Expedited Repairs e.g. at times of high fault rates due to bad weather.

The customer must commit to provide 24 hour access at the end-user’s premises. If commitment is given but access is not available the customer will still be charged for this product.