Openreach ACCN:amendment to OR180

Change:

Change

Effective Date(s):

22/05/2010

Notification Date:

19/04/2010

OPENREACH ACCESS CHARGE CHANGE NOTICE

ACCN NUMBER:amendment to OR180

DESCRIPTION:Service Harmonisation Multi Level Expedites (launch delayed to 22nd May 2010)

EFFECTIVE DATE(S):

22/05/2010

SUBMITTED TO OFCOM ON:19/04/2010

Price list

Product line:

WLR Pricing

Level one product:

WLR Miscellaneous Pricing Information

Level two product:

WLR Maintenance Options

Version:

N/A

WLR Maintenance Options

For Wholesale Line Rental Products

From the 22nd May 2010 Repair Service Levels rental product options can be found under Service Products Pricing:

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Three levels of fault repair are available with the Wholesale Line Rental products as defined in the contracts.

Where Openreach Personnel are working on a fault at the end of working hours it may be possible for work to continue without a break at the SP's request, however this will only be possible if Openreach Personnel are available. Openreach may make an additional charge for such work.

Feature	Operative Date	Until Date	Maintenance Option Level 1 (per Qtr) £Exc Vat	Maintenance Option Level 2 (per Qtr) £Exc Vat	Maintenance Option Level 3 (per Qtr) £Exc Vat
Wholesale Access Analogue - per line	11/05/2005	31/03/2010		3.39	9.30
Wholesale Access Analogue - per line	01/04/2010	21/05/2010		1.70	9.30
Wholesale Access Analogue - per line	22/05/2010			Withdrawn	Withdrawn
Wholesale Digital Access - per line (which equals 2 channels)	11/05/2005	27/07/2008		Not Available	9.30
Wholesale Digital Access - per line (which equals 2 channels)	28/07/2008	31/03/2010		3.39 (see Note a)	9.30
Wholesale Digital Access - per line (which equals 2 channels)	01/04/2010	21/05/2010		1.70 (see Note a)	9.30
Wholesale Digital Access - per line (which equals 2 channels)	22/05/2010			Withdrawn	Withdrawn
Wholesale ISDN30 (Per channel)	01/07/2003	21/05/2010	Not Applicable	Not Applicable	6.30
Wholesale ISDN30 (Per channel)	22/05/2010		Not Applicable	Not Applicable	Withdrawn

(a) Only available and applicable for orders via the EMP interface (WLR3).

In the case of failed appointments at end-customer premises (eg. no access possible for visiting Openreach engineer at agreed appointment time), Time Related charges will be payable with a minimum time charge of 1 hour. See Time Related Charges for prices.

Expedited Repair (Only available for faults via the EMP interface).

From the 22nd May 2010 Repair Service Levels expedite product options can be found under Service Products Pricing:

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Feature	This Price is per fault clear per line.	Operative Date	Until Date	Per Occasion Per Line £Exc Vat
Expedite Repair	- Fixed within 24 hours	21/05/2007	21/05/2010	400.00
Expedite Repair	- Fixed within 24 hours	22/05/2010		Withdrawn
Expedite Repair	- Fixed after 24 hours but before 30 hours	21/05/2007	21/05/2010	300.00
Expedite Repair	- Fixed after 24 hours but before 30 hours	22/05/2010		Withdrawn
Expedite Repair	- Fixed after 30 hours but before 36 hours	21/05/2007	21/05/2010	200.00
Expedite Repair	- Fixed after 30 hours but before 36 hours	22/05/2010		Withdrawn
Expedite Repair	- Fixed after 36 Hours	21/05/2007	21/05/2010	0.00
Expedite Repair	- Fixed after 36 Hours	22/05/2010		Withdrawn

Openreach will aim to clear a Failure of the Service within the period defined in the price table following the Communication Provider reporting the Failure of the Service to Openreach and requesting an Expedited Repair or on a later date agreed by both parties. If Openreach fails to do this the charge for this Expedited repair will be reduced as defined in the table above.

Openreach reserves the right to limit the number of Expedited Repairs e.g. at times of high fault rates due to bad weather.

The customer must commit to provide 24 hour access at the end-user’s premises. If commitment is given but access is not available the customer will still be charged for this product.

Price list

Product line:

LLU Pricing

Level one product:

Full MPF

Level two product:

Full MPF

Version:

N/A

Full MPF

Provision and Rental Charges (See Note 16)

For details of MPF products and features refer to the MPF/SMPF Product Manual and End to End Process Manual available on the LLU web site.

Feature	Note	Operative Date	Until Date	Charge £Exc Vat
MPF Rental per annum	Notes 1	01/08/2008	19/06/2009	81.69
MPF Rental per annum	Notes 1	20/06/2009	31/03/2010	86.40
MPF Rental per annum	Notes 1	01/04/2010		90.46
MPF Connection charge - Singleton migrations (Transfer from WLR/SMPF or Change of CP migrations)	Notes 2	01/04/2005	31/08/2009	34.86
MPF Connection charge - Singleton migrations (Transfer from WLR/SMPF or Change of CP migrations)	Notes 2	01/09/2009	31/03/2010	38.00
MPF Connection charge - Singleton migrations (Transfer from WLR/SMPF or Change of CP migrations)	Notes 2	01/04/2010		38.64
MPF Connection Charge Stopped Line Provide		02/03/2007	06/10/2009	40.49
MPF Connection Charge Stopped Line Provide		07/10/2009		45.75
MPF Working Line Takeover (WLTO)		01/04/2010		45.75
MPF Connection charge - New Provide Standard	Note 16	15/12/2005	31/08/2009	99.95
MPF Connection charge - New Provide Standard	Note 16	01/09/2009	31/03/2010	76.00
MPF Connection charge - New Provide Standard	Note 16	01/04/2010		75.01
MPF Expedite	Note 3	16/01/2007	31/03/2010	140.00
MPF Expedite	Note 3	01/04/2010		158.40
MPF line characteristics check on tactical platform (ECO) provision		17/01/2002	30/08/2008	2.60
MPF line characteristics check on tactical platform (ECO) provision		31/08/2008		Product Withdrawn
MPF Enhanced Provision	Note 4	16/01/2007	17/03/2009	85.00
MPF Enhanced Provision	Note 4	18/03/2009		Product Withdrawn
Frames Selectable Provisioning Dates on MPF stopped Line provision		12/06/2008	31/03/2010	9.00
Frames Selectable Provisioning Dates on MPF stopped Line provision		01/04/2010		9.60

Project Managed Migration Charges

For details of MPF Mass Migration procedures refer to document titled “Process Manual for LLU Project Managed Migrations on the Equivalence Platform” available on the LLU web site.

Feature	Note	Operative Date	Until Date	Charge £Exc Vat
MPF Same CP Mass Migration charge - Normal hours	Note 6	24/07/2006	06/10/2009	27.54
MPF Same CP Mass Migration charge - Normal hours	Note 6	07/10/2009	31/03/2010	31.12
MPF Same CP Mass Migration charge - Normal hours	Note 6	01/04/2010		34.80
MPF Same CP Mass Migrations charge - Out of hours Monday - Saturday	Note 6	24/07/2006	17/03/2009	32.54
MPF Same CP Mass Migrations charge - Out of hours Monday - Saturday	Note 6	18/03/2009		Product Withdrawn
MPF Same CP Mass Migrations charge - Out of hours Sunday	Note 6	24/07/2006	17/03/2009	36.54
MPF Same CP Mass Migrations charge - Out of hours Sunday	Note 6	18/03/2009		Product Withdrawn

Modify, Cease, Amend, Cancel and Rejection Charges

For details of MPF products and features refer to the MPF/SMPF Product Manual and End to End Process Manual available on the LLU web site.

Feature	Note	Operative Date	Until Date	Charge £Exc Vat
MPF Tie Pair Modification (3 working day lead time Re-termination)		01/03/2008	06/10/2009	34.74
MPF Tie Pair Modification (3 working day lead time Re-termination)		07/10/2009		39.25
MPF Tie Pair Modification (Next working day Re-termination)		08/01/2007	31/03/2010	44.74
MPF Tie Pair Modification (Next working day Re-termination)		01/04/2010		46.80
MPF Tie Pair Modification (Multiple Re-termination)		31/10/2008	06/10/2009	30.05
MPF Tie Pair Modification (Multiple Re-termination)		07/10/2009	31/03/2010	33.95
MPF Tie Pair Modification (Multiple Re-termination)		01/04/2010		34.80
MPF Cease charge	Notes 7	22/08/2007	06/10/2009	4.90
MPF Cease charge	Notes 7	07/10/2009	31/03/2010	5.04
MPF Cease charge	Notes 7	01/04/2010		5.22
MPF MDF Remove Jumper Order Singleton Charge		08/09/2008	06/10/2009	12.77
MPF MDF Remove Jumper Order Singleton Charge		07/10/2009	31/03/2010	14.43
MPF MDF Remove Jumper Order Singleton Charge		01/04/2010		16.80
MPF MDF Remove Jumper Order Bulk Charge		06/10/2008	06/10/2009	8.92
MPF MDF Remove Jumper Order Bulk Charge		07/10/2009	31/03/2010	10.07
MPF MDF Remove Jumper Order Bulk Charge		01/04/2010		10.80
MPF Order rejected at initial validation	Note 8	31/05/2001	06/10/2009	1.00
MPF Order rejected at initial validation	Note 8	07/10/2009	31/03/2010	1.13
MPF Order rejected at initial validation	Note 8	01/04/2010		1.20
MPF Order rejected at detailed evaluation		04/03/2002	06/10/2009	10.00
MPF Order rejected at detailed evaluation		07/10/2009	31/03/2010	11.30
MPF Order rejected at detailed evaluation		01/04/2010		13.05
MPF Order returned for amendment		04/03/2002	06/10/2009	10.00
MPF Order returned for amendment		07/10/2009	31/03/2010	11.30
MPF Order returned for amendment		01/04/2010		13.05
Cancellation of MPF orders for Provide, Migration, Modification or Amend	Note 9	31/05/2001	06/10/2009	9.00
Cancellation of MPF orders for Provide, Migration, Modification or Amend	Note 9	07/10/2009	31/03/2010	10.17
Cancellation of MPF orders for Provide, Migration, Modification or Amend	Note 9	01/04/2010		11.74
Amend orders. Allowable change to MPF Order	Note 9, 10	31/05/2001	06/10/2009	11.00
Amend orders. Allowable change to MPF Order	Note 9, 10	07/10/2009	31/03/2010	12.43
Amend orders. Allowable change to MPF Order	Note 9, 10	01/04/2010		14.35
Standalone Shift of Network Termination Point		19/05/2003	03/06/2009	95.55
LLU MPF First Line shifted (Standalone Shift of Network Termination Point)		04/06/2009		134.00
Additional Network Termination Points		19/05/2003	03/06/2009	72.58
LLU MPF Subsequent lines shifted (Additional Network Termination Points)		04/06/2009		49.00

Assurance Charges

For details of MPF Assurance procedures please refer to the LLU Service Assurance Manual available on the LLU web site.

Feature	Note	Operative Date	Until Date	Charge £Exc Vat
MPF Standard line test	Notes 11 and 12	01/01/2005	19/01/2009	39.00
MPF Standard line test	Notes 11 and 12	20/01/2009	06/10/2009	3.75
MPF Standard line test	Notes 11 and 12	07/10/2009	31/03/2010	3.84
MPF Standard line test	Notes 11 and 12	01/04/2010		4.43
Network RWT	Note 19	20/01/2009	06/10/2009	70.42
Network RWT	Note 19	07/10/2009	31/03/2010	72.18
Network RWT	Note 19	01/04/2010		81.60
MPF Special Fault Investigation ( SFI )	Note 12	31/05/2001	31/07/2010	144.00
MPF Special Fault Investigation ( SFI )	Note 12	01/08/2010		160.00
MPF Special Fault Investigation 2 ( SFI2) - Base module		15/03/2010		95.00
MPF Special Fault Investigation 2 ( SFI2) - Network module	Note 15	15/03/2010		95.00
MPF Special Fault Investigation 2 ( SFI2) - Frame module	Note 15	15/03/2010		65.00
MPF Special Fault Investigation 2 ( SFI2) - Internal Wiring module	Note 15	15/03/2010		50.00
MPF Special Fault Investigation 2 ( SFI2) - Internal equip module	Note 15	15/03/2010		50.00
MPF Special Fault Investigation 2 ( SFI2) - Coop module		15/03/2010		35.00
MPF Special Fault Investigation 2 ( SFI2) - Frame direct module		15/03/2010		95.00
MPF loop resistance measurement	Notes 13 and 12	31/05/2001	31/03/2010	94.00
MPF loop resistance measurement	Notes 13 and 12	01/04/2010		97.20
MPF insertion loss measurement	Notes 13 and 12	31/05/2001	31/03/2010	94.00
MPF insertion loss measurement	Notes 13 and 12	01/04/2010		97.20
MPF insertion loss measurement requested at provision	Notes 13 and 12	31/05/2001	31/03/2010	150.00
MPF insertion loss measurement requested at provision	Notes 13 and 12	01/04/2010		156.00
MPF Enhanced Care per annum		19/12/2003	21/05/2010	37.54
MPF Enhanced Care per annum	See note "Repair Service Levels" below table	22/05/2010		Withdrawn
Enhanced Care Plus on Demand	Note 14	31/07/2006	31/03/2010	164.50
Enhanced Care Plus on Demand	Note 14	01/04/2010	21/05/2010	170.40
Enhanced Care Plus on Demand	See note "Repair Service Levels" below table	22/05/2010		Withdrawn
Level 1 Category Check		01/04/2002	27/08/2008	103.00
Level 1 Category Check		28/08/2008		Withdrawn
Level 2 Category Check		01/04/2002	27/08/2008	94.00
Level 2 Category Check		28/08/2008		Withdrawn

Repair Service Levels

Details can be found under Service Products Pricing

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Non Standard Line Terminations

Standard Connection Charges apply for all lines.

In addition the following additional Charges and Conditions apply:

Additional Charges/Conditions

Detailed can be found under Non Standard Line Terminations that can be found at:

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Feature	Operative Date
Non - Served Premises	15/11/2006	For definition and additional pricing details see Non Served Premises at the link detailed above.
"Hot Sites" requiring Line Isolation Units	15/11/2006	For definition and additional pricing details see Line Protection for "Hot Sites" at the link detailed above.

Note:

1) Rental is charged monthly in advance and will be rounded up to the nearest penny. BT will apportion rental on a daily basis for the initial period if that initial period is less than a month and include such rental charge on the invoice for the first full month.

2) For specific singleton Migrations and Product Managed Migrations (Bulk and Mass) there is no Cease charge associated

3) The Expedite charge is payable in addition to the MPF connection charge. The charge is only raised if the revised Customer Committed Date is met.

4) The Enhanced Provision charge is payable in addition to the standard MPF connection charge. This product is currently available in the Thameswey, City of London/Docklands and Manchester areas only.

5) This price applies when a CP orders multiple migrations of an existing customer base from narrowband (WLR) to MPF where Project Managed Bulk Migrations are involved.

6) This price applies to Same CP Mass Migrations from narrowband (WLR) only where BT project management is involved. Volume restrictions will apply. MPF rental charges will apply from the date of migration and provision of the MPF will be under the terms of Schedule 06 from that date

7) If Cease and Provide orders are used to transfer an end user instead of a migration order then the cease charge is applicable.

8) This Charge is only applicable to the EMP Platform

9) Cancel or Amend orders are only allowed up until the order point of no return (For definition of PONR refer to the MPF/SMPF End to End Process Manual available on the LLU web site).

10) Allowable changes for MPF are Amend orders for in-flight change to Tie Pair, Customer Required Date, Appointment and Care Level Modification. Currently there is no charge for change of Tie Pair due to tie pair in used warnings.

11) This charge is only raised if the outcome of the standard line test is Right When Tested.

12) Once ordered, these test products cannot be cancelled without incurring the full charge.

13) These measurements are optional and the charges apply in addition to those for a standard line test.

14) Enhanced Care Plus on Demand can only be requested at the time of fault registration where Enhanced Care has already been purchased. The full price only applies to repairs cleared within 5 hours of receipt by Openreach. The price paid reduces by 20% per hour over 5 hours. The price will be zero for repairs cleared in over 10 hours. All clear times exclude park time.

15) If this Module is required customers will also be charged the Base Module price.

16) Additional charges may be raised where non standard work is required:. For work done by Openreach engineers not included in standard prices see `Time Related Charges' in the Service Products section of the price list for details: http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Where a Communication Provider has agreed an appointment with BT for work at the End Users' site in connection with the Communication Provider service, if BT is unable to carry out the work at, or gain access to, such End User site or the appointment is broken (unless due to BT's error). BT reserves the right to raise a Visit Charge as detailed in Service Products Section of this Price List.

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Charges for network infrastructure over and above standard requirements are charged as excess construction and can be found in `Excess Construction Charges' in the Service Products Section of this Price List at: http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

These charges include work on internal trunking & traywork; breaking through walls; additional poles, ducts and cables; radio charges and miscellaneous non-standard or specially requested items.

17) Associated with MPF MDF Remove Jumper Order Singleton – This order type will not be available for CPs to raise until 06.10.08 however the charge will apply from the operative date when a CP requires the removal of Left In Jumpers to fulfil an LLU order.

18) Multiple MPF new provisions enhanced capability. This is included within the provision process as described in the product documentation from the 30th June 2008

19) This charge is raised when an SMPF or MPF trouble report is cleared RWT in the Openreach network following an engineering visit to the exchange or out to line.

Price list

Product line:

Service Product Pricing

Level one product:

Common products (Subject to applicable LLU/WLR/Ethernet/GEA Product Agreements)

Level two product:

Repair Service Levels

Version:

N/A

Repair Service Levels

Rental Product Options

Feature	Operative Date	Service Maintenance Level 1 (Annual Rental) £Exc Vat	Service Maintenance Level 2 (Annual Rental) £Exc Vat	Service Maintenance Level 3 (Annual Rental) £Exc Vat	Service Maintenance Level 4 (Annual Rental) £Exc Vat
WLR - Wholesale Basic -per line	22/05/2010	Included in line rental	6.32	43.52	54.32
WLR - Wholesale Premium - per line	22/05/2010	Not applicable	Included in line rental	37.20	48.00
WLR - Wholesale Digital Access - per line (which equals 2 channels)	22/05/2010	Not applicable	Included in line rental	37.20	48.00
LLU MPF	22/05/2010	Not applicable	Included in line rental	37.20	48.00
LLU Shared MPF	22/05/2010	Not applicable	Included in product rental	37.20	48.00
WLR - Wholesale ISDN30 (per channel)	22/05/2010	Not applicable	Included in line rental	25.20	27.20

Repair Service Levels on Generic Ethernet Access Products - All Product Variants

Feature	Operative Date	Service Maintenance Level 1 (Annual Rental) £Exc Vat	Service Maintenance Level 2 (Annual Rental) £Exc Vat	Service Maintenance Level 3 (Annual Rental) £Exc Vat	Service Maintenance Level 4 (Annual Rental) £Exc Vat
GEA FTTC - All product variants	24/04/2010	Not applicable	Included in product rental	37.20	48.00
GEA FTTP at Greenfield Sites - Per Voice service	24/04/2010	Not applicable	Included in product rental	37.20	48.00
GEA FTTP at Greenfield Sites - Per Data service	24/04/2010	Not applicable	Included in product rental	37.20	48.00

Multi Level Expedites

Feature	Note	Operative Date	Per occasion price £Exc Vat
Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 2	Note e and h	22/05/2010	85
Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 3	Note e and h	22/05/2010	585
Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 4	Note e and h	22/05/2010	735
Expedite Repair from Service Maintenance level 2 to Service Maintenance Level 3	Note f and h	22/05/2010	500
Expedite Repair from Service Maintenance Level 2 to Service Maintenance Level 4	Note f and h	22/05/2010	650
Expedite Repair from Service Maintenance Level 3 to Service Maintenance Level 4	Note f and h	22/05/2010	150
Expedite Repair from Service Maintenance Level 3 to Service Maintenance Level 4 - ISDN30	Note g and h	22/05/2010	500

One-Off Expedite

Feature	Note	Operative Date	Until Date	Per occasion price £Exc Vat
6-hour tactical repair	Notes a,b,c and h	23/11/2009	13/03/2010	250.00
6-hour tactical repair	Notes a,b,c and h	14/03/2010	02/06/2010	500.00
6-hour tactical repair	Notes a,b,c and h	03/06/2010	31/12/2010	735.00
6-hour tactical repair		01/01/2011		Withdrawn

Note:

(a) The product is available for Openreach copper products only, (WLR2: Analogue, ISDN2 and ISDN30, WLR3: Analogue, ISDN2 and ISDN30, LLU MPF and LLU SMPF)

(b) Where Openreach restores service within 6-hours of the request acceptance the above charge will apply. Where Openreach, due to its error, act or omission, does not restore service within this time the 6-Hour Repair charge will not be raised.

(c) The product provides a 6-hour repair from the time that Openreach has confirmed acceptance of the request via the Portal.

(e) WLR Wholesale Basic lines only

(f) Excludes WLR Wholesale ISDN 30

(g) WLR Wholesale ISDN30 Only. Per Bearer

(h) Excludes GEA FTTC and FTTP all product variants

The product description can be found at the following page:

http://www.openreach.co.uk/orpg/products/cpp/serv_prod.do