Openreach ACCN:OR142

Change:

New/Change

Effective Date(s):

17/10/2009

Notification Date:

10/08/2009

OPENREACH ACCESS CHARGE CHANGE NOTICE

ACCN NUMBER:OR142

DESCRIPTION:New Time Related Charge (TRC) pricing structure

EFFECTIVE DATE(S):17/10/2009

SUBMITTED TO OFCOM ON:10/08/2009

Price list

Product line:

Service Product Pricing

Level one product:

Common products (Subject to applicable LLU/WLR/Ethernet Product Agreements)

Level two product:

Time Related Charges

Version:

N/A

Time Related Charges

Time Related Charges For Openreach Products

Time Related Charges are raised to cover time spent by Openreach engineers repairing faults where this work is not covered under the terms of a service contract with Openreach, and for providing or rearranging services, customer-owned wiring or equipment where standard Openreach charges are not available. Rearrangement of Openreach network equipment or line-plant is covered under the Internal and External Shifts section of the price list. Items of small stores will be charged separately, utilising the standard stores where appropriate. Non Standard items will be charged on a per occasion basis.

1. Repair of faults

Where a reported fault is found to be on an Openreach product or service which is under guarantee or is covered by a maintenance or rental agreement, Openreach will respond to repair the fault or replace the faulty equipment in accordance with the terms of the guarantee or agreement. Time Related Charges apply where:
- Openreach carries out work at the customer/ end user request where this work is not covered under the terms of a service contract with Openreach or where standard Openreach charges are not available. (This includes product health checks)
- Openreach agrees to carry out work at specific times which are not covered within the terms of the guarantee or agreement contract (e.g. during the evening or on a Sunday when the customer has a standard maintenance agreement or earlier than within our standard time scales).
- The fault is found not to be with any Openreach service or equipment. In particular this covers the situation where no fault is found, or the fault is found to be on non-Openreach equipment, or is due to damage caused by someone at the customer's or end user’s premises, or due to theft, loss or removal of equipment, or in the case of customer or end user owned or rented equipment (but not Openreach's network) faults caused by external or environmental factors (eg lightning, electrical surges or floods).

Repair Type

Existing table

Feature		Operative Date	Normal Working Day £Exc Vat	All other times except Sundays and Public / Bank Holidays £Exc Vat	Sundays and Public/ Bank Holidays £Exc Vat
Per call out	Call-outs to repair faults associated with Openreach products unless specifically mentioned below including any network, cabling, dropwire or underground feeds within a customer's curtilage including the Network Terminating Point.	11/10/2006	85.00	110.00	130.00
Per Hour (or Part thereof)		11/10/2006	55.00	85.00	100.00
Minimum charge period			1hr	1hr	1hr
Per call out	Call-outs to repair reported faults in other Openreach products inc Wholesale ISDN30 private circuits, data and Telex networks services	11/10/2006	85.00	110.00	130.00
Per Hour (or Part thereof)		11/10/2006	85.00	130.00	150.00
Minimum charge period			1hr	2hrs	2hrs

If the engineer is able to repair the fault by unplugging a piece of equipment or wiring with no further investigation, then the call-out charge only will apply. Otherwise the hourly rate will always apply.

Repair Type

Revised table

Feature		Operative Date	Normal Working Day £Exc Vat	All other times except Sundays and Public / Bank Holidays £Exc Vat	Sundays and Public/ Bank Holidays £Exc Vat
Per call out plus 1 Hour TRC	Call-outs to repair faults associated with Openreach products unless specifically mentioned below including any network, cabling, dropwire or underground feeds within a customer's curtilage including the Network Terminating Point. Inclusive of 1st Hour at the customer premises.	17/10/2009	105.00	130.00	150.00
Per Hour (or Part thereof)	For time taken in excess of the first Hour	11/10/2006	55.00	85.00	100.00
Per call out plus 1 Hour TRC	Call-outs to repair reported faults in other Openreach products inc Wholesale ISDN30 private circuits, data and Telex networks services. Inclusive of 1st Hour at the customer premises.	17/10/2009	105.00	130.00	150.00
Per Hour (or Part thereof)	For time taken in excess of the first Hour	11/10/2006	85.00	130.00	150.00

2. Provision and Rearrangement work

Time Related charges apply where a customer requests work to be carried out on site involving the provision or rearrangement of equipment, wiring, network or services, where:
- No standard prices exist for this work.
- The work is to be carried out outside the normal working day or earlier than within our standard time scales.

Feature		Operative Date	Normal Working Day £Exc Vat	All other times except Sundays and Public / Bank Holidays £Exc Vat	Sundays and Public/ Bank Holidays £Exc Vat
Per visit	Visits to Openreach lines to install or rearrange network or customer premises equipment.	11/10/2006	85.00	110.00	130.00
Per Hour (or Part thereof)		11/10/2006	55.00	85.00	100.00
Minimum charge period			1hr	3hrs	3hrs
Per visit	Supplementary charges to carry out provision work outside normal working hours, where provision during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a provide or change request involving normal list prices and is in addition to these charges	11/10/2006	N/A	25.00	45.00
Per Hour (or Part thereof)		11/10/2006	N/A	30.00	45.00
Minimum charge period			N/A	3hrs	3hrs

3. Standard Stores Items

3. Standard Stores Items (These items cannot be ordered separately and will only be supplied as part of other installation or maintenance work as deemed appropriate by Openreach.)

Feature	Operative Date	Standard Stores Items £Exc Vat
Internal Pack (For internal work at a normal premises)	11/10/2006	5.88
External Pack (For external work at a normal premises)	11/10/2006	13.70
Data ext kit (Associated with Broadband Health check)	11/10/2006	6.61
SSFP NTE2000 (Broadband front plate)	11/10/2006	5.83
Broadband micro filter)	11/10/2006	5.13
NTE8 (For ISDN2 use)	11/10/2006	14.62
Block Terminal 92A (For Redcare use)	11/10/2006	1.24

Items of small stores will be charged separately, utilising the standard stores where appropriate. Non Standard items will be charged on a per occasion basis.

Note:

Conditions

Time Related Charges will not apply if the customer cancels the appointment before the Openreach engineer has arrived at the premises. Once the Openreach engineer has arrived at the premises, the Time Related Call Out Charge only will apply if work is cancelled or postponed by the customer or end user, or if the appointment is not kept by the customer or end user.

For charging purposes part hours are rounded up to the next whole hour.

Additional Information

The call out element of the charge does not apply if the Openreach engineer is already visiting the premises to carry out other work, the standard charge for which includes the cost of the visit. If for operational reasons Openreach chooses to spread the job over several visits which in normal circumstances could have been carried out in a single visit, a single call-out charge will apply per engineer. Otherwise, a Visit Charge applies per engineer visit. There may be separate charges for additional infrastructure covered by Excess Construction Charges.