Note:

1) Rental is charged monthly in advance and will be rounded up to the nearest penny. BT will apportion rental on a daily basis for the initial period if that initial period is less than a month and include such rental charge on the invoice for the first full month.

2) For specific singleton Migrations and Product Managed Migrations (Bulk and Mass) there is no Cease charge associated

3) The Expedite charge is payable in addition to the MPF connection charge. The charge is only raised if the revised Customer Committed Date is met.

4)  The Enhanced Provision charge is payable in addition to the standard MPF connection charge. This product is currently available in the Thameswey, City of London/Docklands and Manchester areas only.

5) This price applies when a CP orders multiple migrations of an existing customer base from narrowband (WLR) to MPF where Project Managed Bulk Migrations are involved. 

6)  This price applies to Same CP Mass Migrations from narrowband (WLR) only where BT project management is involved.  Volume restrictions will apply.  MPF rental charges will apply from the date of migration and provision of the MPF will be under the terms of Schedule 06 from that date

7) If Cease and Provide orders are used to transfer an end user instead of a migration order then the cease charge is applicable.

8) This Charge is only applicable to the EMP Platform 

9) Cancel or Amend orders are only allowed up until the order point of no return (For definition of PONR refer to the MPF/SMPF End to End Process Manual available on the LLU web site). 

10) Allowable changes for MPF are Amend orders for in-flight change to Tie Pair, Customer Required Date, Appointment and Care Level Modification. Currently there is no charge for change of Tie Pair due to tie pair in used warnings.

11)  This charge is only raised if the outcome of the standard line test is Right When Tested. 

12)  Once ordered, these test products cannot be cancelled without incurring the full charge.

13)  These measurements are optional and the charges apply in addition to those for a standard line test. 

14)  Enhanced Care Plus on Demand can only be requested at the time of fault registration where Enhanced Care has already been purchased. The full price only applies to repairs cleared within 5 hours of receipt by Openreach. The price paid reduces by 20% per hour over 5 hours. The price will be zero for repairs cleared in over 10 hours. All clear times exclude park time. 

15)  If this Module is required customers will also be charged the Base Module price.

Where a Communication Provider has agreed an appointment with BT for work at the End Users' site in connection with the Communication Provider service, if BT is unable to carry out the work at, or gain access to, such End User site or the appointment is broken (unless due to BT's error). BT reserves the right to raise a Visit Charge as detailed in Service Products Section of this Price List.

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Charges for network infrastructure over and above standard requirements are charged as excess construction and can be found in `Excess Construction Charges' in the Service Products Section of this Price List at: http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

These charges include work on internal trunking & traywork; breaking through walls; additional poles, ducts and cables; radio charges and miscellaneous non-standard or specially requested items. 

17) Associated with MPF MDF Remove Jumper Order Singleton – This order type will not be available for CPs to raise until 06.10.08 however the charge will apply from the operative date when a CP requires the removal of Left In Jumpers to fulfil an LLU order.

18) Multiple MPF new provisions enhanced capability. This is included within the provision process as described in the product documentation from the 30th June 2008

19) This charge is raised when an SMPF or MPF trouble report is cleared RWT in the Openreach network following an engineering visit to the exchange or out to line.

Note:

1) Rental is charged monthly in advance and will be rounded up to the nearest penny. BT will apportion rental on a daily basis for the initial period if that initial period is less than a month and include such rental charge on the invoice for the first full month.

2) For specific Singleton Migrations and Product Managed Migrations (Bulk and Mass) there is no Cease charge associated

3) For ISDN/Highway conversions to broadband Simultaneous Provide of SMPF cost applies and the cost of conversion from ISDN/HW to WLR is a separate WLR price list cost.

4) The Expedite charge is payable in addition to the SMPF connection charge. The charge is only raised if the revised Customer Committed Date is met.

5) This price applies when a CP orders multiple migrations of an existing customer base from SMPF (IPstream or Datastream) to SMPF where Project Managed Bulk Migrations are involved. 

6) This price applies to Same CP Bulk Migrations from IPstream or Datastream to SMPF only where BT project management is involved.  Volume restrictions will apply.

7) If Cease and Provide orders are used to transfer an end user instead of a migration order then the cease charge is applicable.

8) This Charge is only applicable to the EMP Platform 

9) Cancel or Amend orders are only allowed up until the order point of no return (For definition of PONR refer to the MPF/SMPF End to End Process Manual available on the LLU web site). 

10) Allowable changes for SMPF are; Amend orders for in-flight change to Tie Pair, Customer Required Date and Care Level Modification. Currently there is no charge for change of Tie Pair due to tie pair in use warnings.

11)  This charge is only raised if the outcome of the standard line test is Right When Tested. 

12)   If this Module is required customers will also be charged the Base Module price.

13)  Once ordered, these test products cannot be cancelled without incurring the full charge.

14)  These measurements are optional and the charges apply in addition to those for a standard line test. 

15) Additional charges may be raised where non standard work is required:. For work done by Openreach engineers not included in standard prices see `Time Related Charges' in the Service Products section of the price list for details: .http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Where a Communication Provider has agreed an appointment with BT for work at the End Users' site in connection with the Communication Provider service, if BT is unable to carry out the work at, or gain access to, such End User site or the appointment is broken (unless due to BT's error). BT reserves the right to raise a Visit Charge as detailed in Common Portfolio Products Section of this Price List: http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

16) The SMPF Flexi Cease Fault Investigation Charge will be raised where a narrowband fault is investigated and proven to be on a CP's exchange based or Distance Located equipment and Left-In-Jumpers are in circuit on the MDF(s).

17) This charge is raised when an SMPF or MPF trouble report is cleared RWT in the Openreach network following an engineering visit to the exchange or out to line.

18) The Standard WLR connection charge will apply for the second line. ECCs will apply for all excess construction costs. No minimum threshold will apply for the excess construction costs.

This page has been totally restructered and simplified.  The price changes are indicated below but the text has been completely revised.

Note:

For charging purposes part hours are rounded up to the next whole hour.

If the Openreach engineer is already visiting the premises to carry out other work only the hourly charge will apply.

If for operational reasons Openreach chooses to spread the job over several visits which in normal circumstances could have been carried out in a single visit, a single Standard Chargeable Visit charge will apply.  Otherwise a Standard Chargeable Visit will apply per engineer visit.

Charges for network infrastructure over and above standard requirements are charged as excess construction and can be found in `Excess Construction Charges' in the Service Products section of this Price List at :
http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Note:

An Abortive Visit Charge (AVC) is applied where an appointment is agreed for work at an End User’s Site and the engineer arrives within the appointment slot but is unable to carry out the work at, or gain access to, the End User Site.

Further information is provided in the notes below and full details of when this charge applies are detailed in the individual access line contracts.

The charge is applicable when the job has been appointed by the Communications Provider or the Communications Provider has given permission for Openreach to appoint and the engineer has arrived on site within the appointment slot and:

• Engineer is unable to gain access to the site or premises or 
• End user is not ready for the work to be completed i.e. building work or
• Person who placed the order or their representative is not available to provide detailed work instruction i.e. socket location

 Openreach will also charge an Abortive Visit Charge when:

• Order cancellation charges are not applicable but appointments are cancelled or delayed after the contractual cancellation window. Each late appointment cancellation or delay, whether originated by End User, Communications provider or engineer ring ahead, will be charged for separately.
• An engineer is unable to complete the job due to Communications Provider order quality issues i.e. incorrect address, incorrect order, order duplication etc.
• An escort is not available. Engineers cannot enter premises unescorted or with a person under the age of 18

Additionally Openreach reserves the right to charge on non appointed Total care faults where access is specified as 24/7 or similar and the engineer arrives within the specified slot but is unable to gain access.

Openreach will NOT charge when:

• The job has not been appointed
• Openreach misses the appointment
• There is no access to line plant which is not within the End Users control
• An engineer simultaneously delays more than one order at the same address. Only one charge will be raised.
• Faults are ultimately proven off the customer’s site and access wasn’t necessary.
• An engineer is unable to attend the End Users site due to MBORC scenarios such as snow, flooding,  foot and mouth, security alerts etc.
• Appointment slot details have not been correctly communicated to the Communications Provider - i.e. system failure in EMP prevented appointment details from being passed to the Communications Provider.

This charge does not apply to refused access on fault reports which is covered by Time Related Charges.

Site Offices

This service is available to all customers requiring telephone service to Site Offices. The line is charged as an ordinary Access line (Premium for Wholesale Access) but with a supplementary Short Duration Line provision charge.

Visit charge, Time Related Charges and Excess Construction apply as appropriate.  These can be found in the Service Products section of this Price List. This can be found at :

http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Events (Including Emergency and National Events)

The line is charged as an ordinary Access line (Premium for Wholesale Access) but with a supplementary Short Duration Line provision charge.  This Short Duration Line provision charge is payable whenever the line is provided or engineering activity is required to reconnect the line.  This charge is not applied if an existing line is automatically re-started following a period when the line has not been in use.

Visit Charges, Time Related Charges and Excess Construction apply as appropriate.  These can be found in the Common Portfolio Products section of this Price List. This can be found at :

 http://www.openreach.co.uk/orpg/pricing/serviceproducts.do

Time Related Charges and Excess Construction Charges also apply to:

1. All work on the customer side of the Network Termination Point.

Ships in Dock

This service is available to all customers requiring telephone service to ships temporarily or permanently moored in a dock. The line is charged as an ordinary Access line (Premium for Wholesale Access) but with a supplementary Short Duration Line provision charge.  This Short Duration Line provision charge is payable whenever the line is provided or reconnected.

Time Related Charges apply to:

1. Reconnection, at the dockside, of circuits temporarily disconnected at customer's request where this is carried out by Openreach.

2. Where an abnormal length of internal wiring is required between a ship and the dockside;

3. Where provision/recovery work cannot be carried out at the dock due to instructions from the customer/dock authorities or the late arrival/departure of a ship leads to an abortive journey (where engineer leaves site without carrying out the work);

4. For the waiting time (applied in addition to the standard connection charge) where there is work done but the customer causes the delay.

If the customer requires Openreach to connect a ship to the dockside distribution point or pre-wired jack to the exchange, then a Visit Charge applies together with any charges for internal wiring and telephone equipment. If wiring to the dockside distribution point does not exist then normal charges apply for the provision of service.

Duration related charges and programme set-up price for Engineering Services