Openreach ACCN:OR164

Change:

New

Effective Date(s):

23/12/2009

Notification Date:

22/12/2009

OPENREACH ACCESS CHARGE CHANGE NOTICE

ACCN NUMBER:OR164

DESCRIPTION:Service Solutions

EFFECTIVE DATE(S):23/12/2009

SUBMITTED TO OFCOM ON:22/12/2009

Product line:

Service Product Pricing

Level one product:

Engineering and Service Solutions

Level two product:

Service Solutions

Version:

N/A

Consultancy and training relating to SMC activities

Eligibility

All Communications Providers. Service Solutions consultancy is subject to the availability of resource.

Feature	Operative Date	Price per day or part thereof £Exc Vat
SMC Consultant Band B	23/12/2009	500.00
SMC Consultant Band C	23/12/2009	600.00
SMC Consultant Band D	23/12/2009	900.00

Note:

Costs incurred for materials, travelling and anciliary items may also apply, an estimate is available on request.

Feature	Capability	Note
SMC Consultant Band B	Comprehensively skilled in own work area/s. Deal effectively with non-standard or less common issues and tasks.
SMC Consultant Band C	Skilled in higher level of work. Deal with standard / non-standard problems interpreting and satisfying customer requests, may organise resource requirements.
SMC Consultant Band D	Advanced level of specialist, technical or commercial skills, continually refreshed and at leading edge of work area. Deal with complex current and potential issues and in possession of high level analysis commercial/ diagnostic skills. Works pro-actively to resolve problems.

The service provides SMC based services which are tailored to the specific requirements of CPs.

Eligibility

All Communications Providers. SMC based services are subject to the availability of resource.

Prices are available on application following a detailed understanding of the requirement.

A set-up fee will apply for SMC based services to cover the costs involved in developing the solution.

Feature	Note	Operative Date	Per project £Exc Vat
Simple set-up		23/12/2009	350.00
Complex set-up		23/12/2009	On application

Notes

Simple set-up will apply in all cases

Complex set-up fee will apply in cases where the cost of setting-up the solution exceeds the simple set-up fee.

An estimate of the complex set-up fee is available on request.