We work with communications providers – the companies that provide phone, internet and TV to their customers’ homes and businesses.
As a communications provider, we’ll give you the same access as any other provider to the local access network – the wires and fibres that connect tens of millions of homes and businesses to their local telephone exchanges. This network is one of the UK’s most important assets.
To become one of our customers you’ll be regulated by Ofcom and you’ll need to comply with:
If you’re a communications provider and want to use our products and services, you’ll need to go through our customer Onboarding portal. It covers regulatory and commercial requirements, product familiarisation and connecting to our platforms.
Once onboarded you will gain access to the Openreach customer portal for day-to-day EMP (equivalence management platform) tasks like placing orders or reporting faults – and you’ll also need to use the right browser. Find out which web browsers work with the Openreach portal