Please note: 

If you're a highways authority, utilities company, developer or architect wanting to alter our network, contact the nearest Network Alterations Team to your proposed site.

If you're a member of the public and have a problem regarding a fault on your line, the quality of your installation, or a delay or change of appointment request for an engineer visit, please contact your service provider, not Openreach, as we won't be to help you without their authority. Contacting us directly will only delay resolving the issue as we'll have to refer you to them. For more information visit www.expect.openreach.co.uk.