Business view

• Ethernet Services
  • Backhaul Extension Services
  • Product description
  • Backhaul Network Services
  • Description
  • Broadcast Access
  • Product description
  • Bulk Transport Link
  • Product description
  • CCTV Access
  • Product description
  • Ethernet Access Direct
  • Product description
  • Ethernet Backhaul Direct
  • Product description
  • Ethernet Transfer of Service
  • Resilience
  • Description
  • Openreach Network Backhaul Services
  • Product description
  • Street Access
  • Product description
  • Wholesale Extension Services
  • Description
  • Cablelink
  • Product description
  • Ethernet Services Secure
  • Aggregation
  • Description
  • Contracts
  • TDM Access Bearer
  • Description
  • TDM Backhaul Bearer
  • Description
  • Why Openreach
  • Our network
  • Our capabilities
  • Working with you
  • Green credentials
  • Benefits
  • Price reductions
  • Legacy migrations
• Contracts
• Local Loop Unbundling
• MPF and SMPF
• Plan and Build
• Broadband Enabling Technology
• Sub Loop Unbundling
• Product description
• Features and benefits
• Lead times
• Network
• Plan and Build
• Billing
• References
• Supplementary information
• LLU secure
• Contracts
• Superfast Fibre Access
• GEA Cablelink
• Description
• Features and benefits
• Lead times
• Supplementary information
• Billing
• GEA FTTC
• Description
• GEA FTTP
• Description
• Features and benefits
• Capabilities
• Enhancements
• Lead times
• Network
• Supplementary information
• Billing
• NGA secure area
• Contracts
• Fibre Voice Access
• Description
• Multicast
• Description
• Business process
• FTTP on Demand
• CPE Enablement
• Superfast Fibre Access for Business
• Service products
• KPI Online
• Large Scale Time Related Charges
• Description
• Features and benefits
• Supplementary information
• References
• Billing
• Novations
• Description
• Features and benefits
• Lead times
• Supplementary information
• Billing
• Number Portability
• Description
• Features and benefits
• Capabilities
• Compatibility
• Lead times
• System tools
• Product coverage
• References
• Billing
• Order and Fault Tracker
• Description
• Features and benefits
• Supplementary information
• Billing
• Proactive SLGs
• Service maintenance levels
• Product description
• Stand Alone Survey
• Description
• Features and benefits
• Compatibility
• Lead times
• Network
• Supplementary information
• Billing
• Excess construction charges
• Product description
• Events and Exhibitions
• Name Changes
• Product description
• Features and benefits
• Lead times
• Billing
• Non Standard Lines
• Description
• Time Related Charges
• Product description
• Billing
• Features and benefits
• References
• Supplementary information
• Contracts
• SFI2
• Product description
• Transfer of Service
• Description
• Features and benefits
• Lead times
• Billing
• WLR3
• Wholesale Digital Access - ISDN2
• Description
• Features and benefits
• Capabilities
• Enhancements
• Supplementary information
• Billing
• Wholesale Digital Access - ISDN30
• Description
• Features and benefits
• Capabilities
• Enhancements
• Supplementary information
• Billing
• Wholesale Analogue Access
• Description
• Features and benefits
• References
• Billing
• KCI messages
• An essential guide to WLR3
• Contracts
• Service Level Guarantee
• Customer service plan
• Billing
• Complaints
• Ethernet Services
• Order
• Repair
• Compliance
• PEW
• Service guarantee
• Wayleaves
• DSO
• Emergency welfare
• Local Loop Unbundling
• Order
• Network re-arrangement
• Repair
• Services
• Compliance
• PEW
• Service guarantee
• Superfast Fibre Access
• Order
• Repair
• Compliance
• PEW
• Service guarantee
• Escalation
• Expedites
• Services
• WLR3
• Network re-arrangement
• Services
• Compliance
• Broadband Boost
• Order
• Compliance
• Service Based Solutions
• Contacts
• Order
• Repair
• Billing
• Services
• Pricing
• Archive of price notifications
• Ethernet Services
• Local Loop Unbundling
• Superfast Fibre Access
• Pricing notifications
• Service products
• Special offers
• Trial indicative prices
• Wholesale Line Rental
• Product development
• Migrations
• Industry forums
• Governance and strategy
• OTA executive forum
• Copper products (WLR and LLU)
• Copper Products Commercial Group (CPCG)
• CPCG meetings 2012
• CPCG meetings 2011
• Copper Products Process Group (CPPG)
• Copper Products Service Management
• SMF meetings 2013
• SMF meetings 2012
• Copper products collaboration
• SMC archive
• Test and Diagnostics
• T&D 2012 meetings
• T&D 2013 meetings
• Ethernet Services
• Ethernet Services PCG
• Ethernet Services Service Group
• Ethernet Services archive
• Ethernet Services collaboration
• Workshops
• Superfast Fibre Access
• NGA IT Solution Development
• Duct and Pole sharing
• Duct and Pole sharing
• Description
• Billing
• Features and benefits
• References
• Supplementary information
• EMP consumption
• EMP release changes
• Optical Services
• Optical Spectrum Access
• Product description
• Features and benefits
• Enhancements
• Lead times
• Network
• Billing
• Supplementary information
• References
• Optical Spectrum Extended Access
• Product description
• Features and benefits
• Enhancements
• Lead times
• Network
• Billing
• Supplementary information
• FlexZone
• FlexZone offers

Process view

• Ethernet Services
  • Backhaul Extension Services
  • Business process models
  • Business process
  • Backhaul Network Services
  • Business process models
  • Broadcast Access
  • Business process models
  • Business process
  • Bulk Transport Link
  • Business process models
  • Business process
  • CCTV Access
  • Business process models
  • Business process
  • Ethernet Access Direct
  • Business process models
  • Business process
  • Ethernet Backhaul Direct
  • Business process models
  • Business process
  • Ethernet Transfer of Service
  • Resilience
  • Openreach Network Backhaul Services
  • Business process models
  • Business process
  • Street Access
  • Business process models
  • Wholesale Extension Services
  • Business process models
  • Business process
  • Cablelink
  • Business process
  • Business process models
  • Ethernet Services Secure
  • Aggregation
  • Business process models
  • TDM Access Bearer
  • Business process models
  • Business process
  • TDM Backhaul Bearer
  • Business process models
  • Business process
  • Why Openreach
  • Price reductions
  • Legacy migrations
  • Migration connection special offer
  • Managed Migration options
• Local Loop Unbundling
• MPF and SMPF
• Business process models
• Business process
• Plan and Build
• Broadband Enabling Technology
• Business process
• Sub Loop Unbundling
• Business process
• LLU secure
• Superfast Fibre Access
• GEA Cablelink
• Business process
• GEA FTTC
• Business process models
• Business process
• GEA FTTP
• Business process models
• Business process
• NGA secure area
• Fibre Voice Access
• Business process
• Multicast
• FTTP on Demand
• CPE Enablement
• Superfast Fibre Access for Business
• Service products
• KPI Online
• Business process
• Large Scale Time Related Charges
• Business process
• Novations
• Business process
• Number Portability
• Order and Fault Tracker
• Business process
• Proactive SLGs
• Business process
• Service maintenance levels
• Stand Alone Survey
• Business process
• Excess construction charges
• Business process
• Events and Exhibitions
• Business process
• Name Changes
• Business process
• Non Standard Lines
• Time Related Charges
• Business process
• SFI2
• Transfer of Service
• Business process
• WLR3
• Wholesale Digital Access - ISDN2
• Business process models
• Business process
• Wholesale Digital Access - ISDN30
• Business process models
• Business process
• Wholesale Analogue Access
• Business process models
• Business process
• KCI messages
• An essential guide to WLR3
• Customer service plan
• Billing
• Complaints
• Ethernet Services
• Order
• Repair
• Compliance
• PEW
• Service guarantee
• Wayleaves
• DSO
• Emergency welfare
• Local Loop Unbundling
• Order
• Network re-arrangement
• Repair
• Services
• Compliance
• PEW
• Service guarantee
• Superfast Fibre Access
• Order
• Repair
• Compliance
• PEW
• Service guarantee
• Escalation
• Expedites
• Services
• WLR3
• Network re-arrangement
• Services
• Compliance
• Broadband Boost
• Order
• Compliance
• Service Based Solutions
• Contacts
• Order
• Repair
• Billing
• Services
• Migrations
• Duct and Pole sharing
• Duct and Pole sharing
• Business process
• EMP consumption
• Optical Services
• Optical Spectrum Access
• Business process models
• Business process
• Optical Spectrum Extended Access
• Business process models
• Business process
• FlexZone
• FlexZone offers

Technical view

• Ethernet Services
  • Backhaul Extension Services
  • Backhaul Network Services
  • Broadcast Access
  • Bulk Transport Link
  • CCTV Access
  • Ethernet Access Direct
  • Release documentation
  • Earlier releases
  • Ethernet Backhaul Direct
  • Release documentation
  • Earlier releases
  • Ethernet Transfer of Service
  • Resilience
  • Openreach Network Backhaul Services
  • Release documentation
  • Earlier releases
  • Street Access
  • Wholesale Extension Services
  • Cablelink
  • Ethernet Services Secure
  • Aggregation
  • TDM Access Bearer
  • TDM Backhaul Bearer
  • Why Openreach
  • Price reductions
  • Legacy migrations
• Local Loop Unbundling
• MPF and SMPF
• Release documentation
• Earlier releases
• Plan and Build
• Broadband Enabling Technology
• Sub Loop Unbundling
• LLU secure
• Superfast Fibre Access
• GEA Cablelink
• GEA FTTC
• Release documentation
• Earlier releases
• GEA FTTP
• Release documentation
• Earlier releases
• NGA secure area
• Fibre Voice Access
• Release documentation
• Earlier releases
• Multicast
• FTTP on Demand
• CPE Enablement
• Superfast Fibre Access for Business
• Service products
• KPI Online
• Large Scale Time Related Charges
• Novations
• Number Portability
• Order and Fault Tracker
• Proactive SLGs
• Service maintenance levels
• Stand Alone Survey
• Excess construction charges
• Events and Exhibitions
• Name Changes
• Non Standard Lines
• Time Related Charges
• SFI2
• Transfer of Service
• WLR3
• Wholesale Digital Access - ISDN2
• Release documentation
• Earlier releases
• Wholesale Digital Access - ISDN30
• Release documentation
• Earlier releases
• Wholesale Analogue Access
• Release documentation
• Earlier releases
• KCI messages
• An essential guide to WLR3
• Customer service plan
• Billing
• Complaints
• Ethernet Services
• Order
• Repair
• Compliance
• PEW
• Service guarantee
• Wayleaves
• DSO
• Emergency welfare
• Local Loop Unbundling
• Order
• Network re-arrangement
• Repair
• Services
• Compliance
• PEW
• Service guarantee
• Superfast Fibre Access
• Order
• Repair
• Compliance
• PEW
• Service guarantee
• Escalation
• Expedites
• Services
• WLR3
• Network re-arrangement
• Services
• Compliance
• Broadband Boost
• Order
• Compliance
• Service Based Solutions
• Contacts
• Order
• Repair
• Billing
• Services
• Migrations
• Duct and Pole sharing
• Duct and Pole sharing
• EMP consumption
• Optical Services
• Optical Spectrum Access
• Optical Spectrum Extended Access
• FlexZone
• FlexZone offers

• Data Centre Connectivity
  • Contact us
  • Our Data Centre products
• Management Solutions
• Advisory Services
• Product description
• Features and benefits
• Capabilities
• Billing
• Office Services
• Project Services
• Product Description
• Billing
• Features and benefits
• Supplementary information
• Engineering Solutions
• Customer Network Solutions
• Working with Openreach plant
• External wall insulation
• Business Connections
• Broadband Boost
• Product Description
• Infrastructure Solutions
• Engineering Services
• While We Are There
• Lit buildings
• How it works
• Lit building coverage
• New Site Solutions

• Career opportunities
  • MOD CWA
  • Openreach and ex-Forces
• Environment and society
• Community projects
• Environment and sustainability
• Fuel efficiency
• Reducing our waste
• Our organisation
• Our executive team
• Equivalence
• Staying equivalent
• What we tell our engineers
• Separating our systems
• Our identity
• Your questions
• Bringing fibre to communities

• Briefings
  • Wholesale Line Rental briefings
  • General briefings
  • Super-fast Fibre Access briefings
  • Ethernet Services briefings
  • Local Loop Unbundling briefings
  • Archive
  • General briefings
  • Super-fast Fibre Access briefings
  • Service briefings
  • Ethernet Services briefings
  • Service Products briefings
  • 21CN briefings
  • Wholesale Line Rental briefings
  • Local Loop Unbundling briefings
• EIP comms (release info)
• 2012 Releases
• 2013 releases
• Customer info zone
• Service updates
• Appointed lead times
• Service calls
• Previous year
• Notifications and MBORC
• Previous year
• Service packs
• Newsletters and publications
• Previous year

• Openreach news feeds
• How-to guides
• Frequently asked questions
• Using the portal
• Customer test services
• Documentation
• Risk and method statement
• Register for access
• Customer enablement

• Having broadband or phone line problems?
• Tell us who you are
• Communications provider
• Property developer
• People at home or at work
• Architects and consultants
• Highways and utilities
• Reporting defective apparatus
• Plant identification
• Footway
• Carriageway
• Non-standard covers
• Inserts and markings
• Above ground plant
• Cabinet markings and keys
• Local authority
• Landowners and landlords
• Self-build and conversions
• Customer establishment
• Connecting your development
• Got a detailed plan?
• Documentation and information
• Builders guide
• Design rules
• On site workers policy
• Payment policies and HBF agreement
• Infrastructure work
• Installation diagrams
• New sites FAQs
• New sites regional contacts
• On site help
• Altering our network
• Highways and utilities
• People at home or at work
• Developers, contractors and architects
• Avoiding network damage
• Locating our network
• Notifying us about roadworks
• Protecting our network
• Wayleaves
• Wayleaves FAQs
• Useful information and contacts
• Cable theft
• Metal theft taskforce
• Cable protection
• Smartwater
• Crimestopper