If you're having problems with your telephone or internet service, or you need to re-arrange an engineering appointment, contact your service provider. They can then raise the issue with us on your behalf.
We won’t have any of your account details so won’t be able to help. We have to wait until your service provider has asked us to investigate. So the quicker you contact your them, the quicker we’ll be able to solve the problem. They’ll tell you when you can expect an Openreach engineer to visit and will be able to update you as things progress.
Remember: contact your service provider but expect Openreach! Visit the Expect Openreach website for more information.
