Contractors working on External Wall Insulation and other similar large scale schemes, for and behalf of bodies owning housing stock, such as local councils and housing associations, should follow our step by step guide.
For any other type of work on individual dwellings including: pebble dashing, double glazing, pointing, fascia boards/soffits, guttering, down pipes, roofing, building extensions and satellite dishes please contact the External Network Relocation (ENR) team on 0800 023 2023 (option 3) or via the Removing/moving equipment section of the Contact Us page on the Openreach website.
Once we have the property details we'll do a survey to identify the plant installed on each property. We'll usually start your survey within 2-3 weeks of your contacting us. Once the survey's been completed we'll provide a report detailing and quoting for any work we need to do. Once you've approved the quote we'll start on the work as soon as possible.
Our teams will then work with you to agree timescales and work ahead to meet your requirements. So whether you have a long list of properties or just a few here and there contact us as soon as you know you'll be doing the work.
Please note that you cannot cover our apparatus with external insulation materials or other coverings without engaging us to make the necessary changes.
What happens if I alter your network in any way or don't contact you?
If you don't contact us and an incident occurs because you or your contractors have altered, interfered or tampered with our network you will be held responsible and could face serious consequences. These could include compensation claims, investigation by the Health and Safety Executive (HSE) and possible criminal charges.
If there is any Openreach plant on a property you'll be working on we're the only people who can move it for you. If you don't contact us and make any alterations, remove or replace fixings, remove drop-wires or lead-ins (temporarily or permanently) or do anything which adversely affects our network this would be classed as trespass and we would take appropriate action against any third party who trespasses on our network.
If you're working External Wall Insulation, or other similar large scale schemes, for or on behalf of housing stock owners such as local councils and housing associations, please follow our step by step guide.
