If you’re refurbishing or extending a building, or developing a new site, you might need us to make changes to our network. Or you might want brand new infrastructure. Whatever the job, we’re happy to help.
What can we do?
Engineering jobs we can carry out include:
How long will it take?
Acknowledge
We aim to respond to all requests for work within five working days. First, we’ll check we can do what you want. Next we’ll ask you to pay us for a survey, or confirm you’re happy to accept our costs.
Survey
We’ll carry out a survey within 25 working days of getting your payment for this. This might take longer if we need to organise joint visits with you or a customer, or if we can only carry out the survey at a certain time.
Deliver
Once you’ve accepted our costs or paid for the work after our survey, we’ll start work within 50 days. This might change if we need permits or special permissions.
How to ask for a change to our network
Call us on 0800 783 2023 and choose option 1 then option 2. We’re here Monday to Friday from 08:00 to 18:00. Or you can order on our website.
How to check on an existing order
Call 0800 783 3333 and choose option 3, then option 1. We’re here Monday to Friday from 08:00 to 19:30, Saturday from 08:00 to 18:00 and Sunday from 08:00 to 13:00.
You can find information about using this site, advice on services and help with your account on our help and support pages.
How to get in touch
Get answers to questions about:
If you need help with anything that isn’t on this list, email us
Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.
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