Wholesale Line Rental 3 (WLR3) Premium

With WLR3 you can offer your own-brand phone service on our network. We provide, maintain and repair the lines so you can focus on giving your customers high-quality services. 

WLR Premium adds lots of extra features – like fast, prioritised repair times, call divert capabilities, service management centre support, access to tighter appointment slots and named engineer services.

How it works

• When you order a new WLR3 Premium line you get up to two hours’ worth of time for on-site work from an engineer to find the termination point. (With WLR3 Basic or MPF lines you only get an hour.)
• You have a choice of termination types: network terminating equipment (NTE) or a network terminating point (NTTP) on a wide range of installation types. (Take a look at the orchestration matrix for more on this – it shows how to order our products and tell us about faults, and includes things like lead times and cancellation reasons.)

Using WLR3 means you agree to Ofcom’s general conditions of entitlement.

BT is closing the public switched telephone network (PSTN) that supports several of our products including WLR3 analogue by the end of 2025: see details and key dates.

Useful links

• WLR3 PSTN lead times 
• WLR3 ISDN2 lead times 
• WLR3 ISDN30 lead times 
• WLR3 customer service plan 
• WLR3 forecasting manual

With WLR3 Premium you get access to:

• Business 2 Plus: a service maintenance level (SML) that means you get a higher priority on the day for any faults (including Saturdays). So our engineers will get your customers back up and running as quickly as possible
• access to the Premium Business helpdesk: our helpdesk is open Monday to Friday, 8am to 6pm. You get a UK-based team who’ll handle both provision and repair queries
• Smart Divert: a call diversion product that helps businesses keep in touch with their customers and suppliers.

You also get discounted access to:

• more focused appointments: from Monday to Friday you can get an engineer on site either between 10.00 and 12.00, or 14.00 and 16.00
• a named engineer: from Monday to Friday you can ask us for the name of the engineer who’ll be going to a site 48 hours before the appointment – useful if a location is sensitive or secure
• other business features: including multi-line aux working (multiple lines on the same number), and lines that need an NTTP which give you the ability to connect the lines to a phone system.

You can find out more about Business 2 Plus and more focused appointments in the Service Products section of our price list. Go to Repair service levels and Flexible and more focused appointments.

To use our named engineer service you’ll need to be set up by our customer establishment team to order Service Based Solutions (SBS) modules. Once you order, we’ll send the information from the service order and the SBS order to the Openreach control team. They’ll then find two available engineers with the right skills. The first is who we plan to send. The second will be on standby in case there’s an issue on the day and we need to send them instead.

Ordering lines for events and exhibitions 

We deliver and maintain temporary fixed lines for events and exhibitions up to the last fixed network termination point. We also offer onward extension wiring to where those lines are going to be used – for example to hospitality tents, exhibition stands or press boxes. Find out more in our events and exhibitions brochure.