Find out the processes you need to follow for things like placing orders, reporting faults and using Openreach products.
OTA website – best practice guides
Dialogue Services Product Guide V3_3 8 February 2022
eMLC User Guide v19 10 November 2023
Emergency Welfare Best Practice Guide 26 January 2024
FTTP CP Best Practice Guide for CPs to use at ‘point of sale’
View My Engineer VME Guide June 2023
Contacting us and escalations
Orders and faults
How-to guides and training materials
EAD educational reference material
Ultrafast guides
SOTAP guides
E-billing support documentation
You can request to expediate any LLU MPF, LLU SMPF, MPF + FTTC Sim, SIM2 PSTN + SMPF, WLR3 + FTTC Sim and WLR3 PSTN order by completing the appropriate form.
| Name | Description | Document |
| System and Data integrity Issue management guide | This guide will give you an overview of how we manage and support System and Data Integrity Issues | Download |
| System Issue Management guide | If you have any issues with your orders, faults, dialogue services or any of the systems that you use, then this guide will show you how to raise and tack an issue | Download |
| Data integrity issue management guide | If you are using our systems and suspect data mismatch, this guide will show you how to get this fixed | Download |
WLR3 guides and training materials
WLR PSTN training pack :