Notifications

13 Sep 2024

Notifications

Here’s are the latest of our briefings to make sure you’re kept up to date on the service position.

COVID-19 Updates

Documents

May 2023
Service update 2 May 2023

Size: 347 KB Download
May 2023

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March 2023
Service update 22 March 2023

Size: 385 KB Download
March 2023

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January 2023
Update on our service position 5 January 2023

Size: 116 KB Download
January 2023

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December 2022
Communication update 9 December 2022

Size: 106 KB Download
December 2022

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October 2022
Update: Subsea cable damage incident 27 October 2022

Size: 90 KB Download

Update: Subsea cable damage incident 26 October 2022

Size: 90 KB Download

Update: Subsea cable damage incident 21 October 2022

Size: 82 KB Download

Subsea cable damage incident 20 October 2022

Size: 84 KB Download

Communication update 18 October 2022

Size: 94 KB Download

Communication update 07 October 2022

Size: 92 KB Download

Communication update 05 October 2022

Size: 93 KB Download
October 2022

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September 2022
Communication update 22 September 2022

Size: 86 KB Download

Briefing on commercial actions for 19 September 2022

Size: 94 KB Download

SMC bank holiday opening hours September 2022

Size: 43 KB Download

Communication update 13 September 2022

Size: 90 KB Download

Communication update 12 September 2022

Size: 87 KB Download

Communication update 08 September 2022

Size: 93 KB Download

Communication update 02 September 2022

Size: 94 KB Download
September 2022

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August 2022
Communication update 31 August 2022

Size: 92 KB Download

Communication update 30 August 2022

Size: 91 KB Download

Communication update 12 August 2022

Size: 79 KB Download
August 2022

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July 2022
Communication update 26 July 2022

Size: 82 KB Download

Update on our service position 20 July 2022

Size: 95 KB Download

Communication update 15 July 2022

Size: 94 KB Download
July 2022

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June 2022
Final update: Cable damage incident near Basingstoke 17 June 2022

Size: 80 KB Download

Further update: Cable damage incident near Basingstoke 14 June 2022

Size: 80 KB Download

Further update: Cable damage incident near Basingstoke 10 June 2022

Size: 91 KB Download

Cable damage incident near Basingstoke 10 June 2022

Size: 81 KB Download

Cable damage incident near Basingstoke 09 June 2022

Size: 94 KB Download
June 2022

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April 2022
Message from Clive Selley, CEO Openreach 22 April 2022

Size: 87 KB Download

Malicious cable damage incident Staplehurst Kent 06 April 2022

Size: 92 KB Download
April 2022

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March 2022
Cable theft incidents Doncaster 30 March 2022

Size: 91 KB Download
March 2022

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February 2022
Further update on our service position 25 February 2022

Size: 83 KB Download

Further update on our service position 22 February 2022

Size: 85 KB Download

Further update on our service position 21 February 2022

Size: 96 KB Download

Further update on our service position 20 February 2022

Size: 97 KB Download

Further update on our service position 19 February 2022

Size: 98 KB Download

Further update on our service position 18 February 2022

Size: 96 KB Download

Update on our service position 17 February 2022

Size: 101 KB Download

Update on our service position 16 February 2022

Size: 100 KB Download
February 2022

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January 2022
Update on our service position 03 February 2022

Size: 98 KB Download

Update on our service position 31 January 2022

Size: 99 KB Download

Update on our service position 07 January 2022

Size: 102 KB Download
January 2022

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December 2021
Update on our service position 23 December 2021

Size: 104 KB Download

Update on our service position following the recent storms and latest Covid announcements 10 December 2021

Size: 103 KB Download
December 2021

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November 2021
Update Impacts of Storm Arwen 03 December 2021

Size: 97 KB Download

Update Storm Arwen 29 November 2021

Size: 94 KB Download

Update: Impacts of Storm Arwen 27 November 2021

Size: 95 KB Download

Impacts of Storm Arwen 27 November 2021

Size: 92 KB Download
November 2021

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July 2021
Final update Exchange fire Bangor - North Wales 29 July 2021

Size: 101 KB Download

Exchange fire Bangor North Wales 29 July 2021

Size: 92 KB Download
July 2021

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June 2021
Cable damage incident restoration Clapham 21 June 2021

Size: 89 KB Download
June 2021

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May 2021
Openreach PIR Hemsworth Exchange Fire incident 21 April 2021

Size: 136 KB Download
May 2021

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April 2021
Update on our service position 29 April 2021

Size: 112 KB Download
April 2021

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March 2021
Update Fire incident in Hemsworth exchange West Yorkshire 24 March 2021

Size: 92 KB Download

Exchange fire incident Hemsworth West Yorkshire 22 March2021 V1

Size: 92 KB Download

Service update 12 March 2021

Size: 96 KB Download
March 2021

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February 2021
Update on provision for Ultrafast FTTP, Gfast and SOGfast orders 24 February 2021 V1

Size: 82 KB Download

Update on our service desk position 19 February 2021 V1

Size: 72 KB Download
February 2021

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September 2020
Openreach service update 04 September 2020 V1_0 Sep2020

Size: 112 KB Download
September 2020

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August 2020
Final update on flooding incident in Edinburgh V1_0 13 Aug2020

Size: 101 KB Download

Flooding incident in Edinburgh V1_0 12 Aug2020

Size: 101 KB Download

Openreach PIR Newcastle Central 23 July 2020 JMM V1_0 Aug 2020

Size: 377 KB Download

Openreach service update V1_0 21 Aug2020

Size: 114 KB Download

Service update V1_0 14 Aug2020

Size: 118 KB Download

Update on flooding incident in Edinburgh V1_0 12 Aug2020

Size: 101 KB Download

Openreach PIR Edinburgh Donaldson incident 12 August 2020 V1_0 Sep 2020

Size: 284 KB Download
August 2020

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July 2020
Openreach engineers into end customer premises 30 July 2020 V1_0 Jul 2020

Size: 96 KB Download

Openreach service update V1_0 14 Jul2020

Size: 114 KB Download

Power loss incident at Newcastle Central TE V1_0 Jul2020

Size: 208 KB Download

Service update V1_0 30 Jul2020

Size: 110 KB Download

Update on our service position V1_0 23 Jul2020

Size: 116 KB Download

Update on power loss incident at Newcastle Central TE V1_0 Jul2020

Size: 210 KB Download
July 2020

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June 2020
Current contact performance due to high contact volumes V1_0 25 Jun2020

Size: 98 KB Download

Customer service contact V1_0 23 Jun2020

Size: 97 KB Download

Openreach Ethernet desk teams V1_0 Jun2020

Size: 103 KB Download
June 2020

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April 2020
Service Delivery organisational update V1_0 Apr2020

Size: 92 KB Download
April 2020

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March 2020
Update on our service position V1_0 5 Mar2020

Size: 105 KB Download
March 2020

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February 2020
Update on our service position V1_0 10 Feb2020

Size: 105 KB Download

Update on our service position V1_0 13 Feb2020

Size: 106 KB Download

Update on our service position V1_0 19 Feb2020

Size: 107 KB Download
February 2020

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