09-10-2024
Extension to Direct End Customer Contact: End Customer “Cancel” Responses - PoC (Proof of Concept)
04-10-2024
CP action for Notification of Transfer decommissioning trial
03-10-2024
Withdrawal of Fibre Voice Access (FVA)
30-09-2024
Clarification note added to OSA Cloud Connect section of the Optical Spectrum Access Price List
26-09-2024
Direct end customer contact – FTTP business end customer appointed provision
24-09-2024
LLU Space and Power / Access Locate Exchange Access
23-09-2024
Update on Exchange Exit Commercial Offer
18-09-2024
Ethernet Cablelink Notification of Draft Contract changes to support launch of the Grouped Orders on EMP
18-09-2024
Notice of scheduled outages of billing system for 18 October 2024
18-09-2024
An update to the FTTP priority stop sell policy in relation to the bulk migration of WLR Solus lines to MPF
12-09-2024
Price Changes to OSA Mobile Spoke Single 1GB Pricing
11-09-2024
Transflex – CP ability to share documents via View My Job
05-09-2024
Extension of NoT+ consumer protections
04-09-2024
Ethernet Cablelink Grouped Orders trial update of grouped order definition and trial registration extension
04-09-2024
Ethernet Cablelink update to Product Description for changes to the Engineering Rearrange Policy
03-09-2024
Ethernet Cablelink Singleton Orders (with manual order validation) and new Higher Density Patch Panel offering via EMP are launched
02-09-2024
Next steps for the Proactive FTTP Upgrade journey
02-09-2024
Invitation to the Quarterly All IP and Exchange Exit Industry Update (formerly known as Transitioning Copper Services to All IP working group)
02-09-2024
Provisions for Telecare Customers
30-08-2024
Withdrawal of Fibre Voice Access (FVA)
28-08-2024
GEA Ancillary Product Pricing Update
27-08-2024
Notice of scheduled outages of billing system for 20 September 2024
16-08-2024
New Statement of Requirements system
15-08-2024
Update to building closure list
14-08-2024
Notice of addition of chat channel on ISDN
14-08-2024
3rd party powered street furniture
05-08-2024
Ethernet Cablelink Singleton orders and new Higher Density Patch Panels launch on EMP
05-08-2024
Notice of scheduled outages of billing system for 23 August 2024
02-08-2024
Notice of scheduled outages of billing system for 03rd August 2024
02-08-2024
Publication of updated Physical Infrastructure Access (PIA) Terms and Conditions
01-08-2024
Ethernet Cablelink Migration to EMP Grouped Order Trial
01-08-2024
FTTP Uninhabitable order journey and Ruggedised ONT Pilot details
26-07-2024
FTTP Locate Update
25-07-2024
Postponement of billing system outages scheduled for 26 July 2024
23-07-2024
Ethernet Cablelink Billing Frequency Alignment
23-07-2024
Exchange Exit: contract amendments and decommissioning timeline for
Ballyclare and Kenton Road pilot exchanges
19-07-2024
Notification of tranche 13, 39 FTTP priority exchanges, stop sell implementation 16 August 2024. Realignment of 15 notified exchanges.
19-07-2024
Notification of product stop sells, Tranche 17 in 92 FTTP exchanges
18-07-2024
FTTP Tail: hyper-care trial – Change of URL
18-07-2024
CP Portal and the Reseller Portal are moving to the cloud
17-07-2024
Update on the Exchange Exit 2030 programme
10-07-2024
Notification of WLR contract termination
04-07-2024
Trial of Prove Telecare
02-07-2024
Postponement of billing system outages scheduled for 12 July 2024
01-07-2024
Reductions to EBD Cancellation Charges and EAD and EBD Early Termination Charges adjustment percentages
01-07-2024
Notice of scheduled outages of billing system for 26 July 2024
01-07-2024
Notice of scheduled outages of billing system for Q3 2024/25
01-07-2024
Update following Space and Power June 2024 IWG
01-07-2024
Changes to 4 MDF IDs within the LAD File 07 February 2024 EE LA offer final file. No changes have been made to the postcode mapping of any Exchange 1141 codes.
01-07-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
26-06-2024
Openreach Annual Review 2024
25-06-2024
Excess Construction Charge (ECC) Fixed Fee Update
21-06-2024
Bulk Modification price changes
19-06-2024
Notice of scheduled outages of billing system for July 2024
14-06-2024
CP action for One Touch Switch trials
14-06-2024
Direct End Customer Contact – Tactical visit injection on FTTP non-visited order journeys
14-06-2024
Direct End Customer Contact – Welcome to Service
13-06-2024
FTTP end customer voucher scheme trial
13-06-2024
Openreach changes in support of One Touch Switch go-live
10-06-2024
Zero Use Gfast DSLAMs
03-06-2024
Adjustment to Equinox ‘Legacy Regrades’ amendment – clarification
03-06-2024
CP Portal and Reseller Portal are moving to the cloud
31-05-2024
LLU and Access Locate Power Price Update
31-05-2024
2.5Gb ONT Trial Extension
31-05-2024
Updated: Openreach industry consultation response - March 2024: How we propose to exit the 103 priority exchanges by 2030
30-05-2024
Notice of scheduled outage of billing system for 21 June 2024
30-05-2024
Postponement of billing system outages scheduled for 7 June 2024
29-05-2024
Completing provisions where telecare is present
24-05-2024
Exchange industry working groups
24-05-2024
This briefing has been withdrawn. For further information please see briefing GEN053/24.
21-05-2024
Resilience Option 2 - delivery process
17-05-2024
Transflex - Openreach ability to share documents via View My Job
16-05-2024
Openreach’s response to BT Group’s revised timetable for PSTN switch-off
15-05-2024
Change of registered address for Openreach Limited
14-05-2024
Request for identification of WLR and MPF lines supporting telecare devices in the Exchange Exit pilots Ballyclare and Kenton Road
13-05-2024
PIA Underground Proof of Concept announcement
10-05-2024
SOGEA hot sites
10-05-2024
Exchange Exit industry working groups change to schedule
09-05-2024
Notice of scheduled outages of billing system for June 2024
08-05-2024
PIA Drop Wire Replacement Trial Extension Announcement
08-05-2024
FTTP and FTTC Service ID format change
07-05-2024
Ethernet Cablelink Migration to EMP Singleton Order Trial Extension
03-05-2024
Notification of tranche 12, 115 FTTP priority exchanges, stop sell implementation 4 June 2024 Realignment of 43 notified exchanges
03-05-2024
Notification of product stop sells, Tranche 16 in 88 FTTP exchanges
30-04-2024
Connection Special Offer for ISDN30 and EFM-linked MPF (EFM) Migrations to EAD 1Gb LA
29-04-2024
Adjustment to Equinox ‘Legacy Regrades’ amendment
23-04-2024
Notice of scheduled outages of billing system for May 2024
18-04-2024
Choose to Refuse platform replacement
16-04-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
16-04-2024
Ethernet Cablelink Closure of Open Cease Orders
11-04-2024
FTTP Hybrid Proof of Concept extension
09-04-2024
Notice of scheduled outages of billing system for Q2 2024/25
05-04-2024
Clarification of exchange mapping within the “update to the copy of the February 2024 LAD file” which captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
02-04-2024
Revision of the ERoC (Emergency Restoration of Copper) Process
02-04-2024
Invitation to the Exchange Exit Industry Working Group Kick-off
02-04-2024
Furthering for telecare on SOTAP
28-03-2024
2.5G ONT Seeding Trial – revised notice period
28-03-2024
Shallow Build Trial extension
28-03-2024
Multiport ONT for FTTP launch
28-03-2024
Update to the copy of the February 2024 LAD file that captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
28-03-2024
OSA Mobile Pricing Corrections
28-03-2024
OSA Mobile: pilot update
28-03-2024
Planned changes to the Openreach Local Access Dataset
28-03-2024
Update to Building Closure List
28-03-2024
Openreach industry consultation response March 2024 to How we propose to exit the 103 priority exchanges by 2030.
27-03-2024
Extension to Special Offer for FTTP Proactive Same CP Upgrades
26-03-2024
Amendment to Note 12 – Dark Fibre Price List Monthly Roundings
26-03-2024
Number Portability Geographic Pricing Changes
25-03-2024
Publication of a copy of the February 2024 LAD file that captures the revised postcode mappings for the 99 to be exited exchanges notified within GEN024/24
25-03-2024
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
25-03-2024
Short Duration Lines price changes
22-03-2024
Direct End Customer Contact: End Customer “Cancel” Responses – PoC (Proof of Concept)
22-03-2024
Openreach intention to Pilot SOTAP for Analogue product from 1st May 2024
21-03-2024
Notice of essential maintenance outage of billing system for April 2024
21-03-2024
Postponement of billing system outages scheduled for 22 March 2024
21-03-2024
Connect the Unconnected Special Offer Extension
21-03-2024
ECC and PIA ancillary items price changes
19-03-2024
This briefing provides an update on the impacts of the PSTN charter on the three Exchange Exit pilot exchanges – Deddington, Kenton Road and Ballyclare
18-03-2024
Transflex – CP ability to share documents via View My Job
07-03-2024
OSA Mobile: pricing and pilot launch notification
05-03-2024
CP access to Openreach failed reappointing books now available for FTTP in addition to FTTC, MPF and SOGEA
05-03-2024
Pricing for new orders in 99 exiting exchange areas
01-03-2024
Extension to Special Offer on Bandwidth Modifies for GEA-FTTC and SOGEA lines upgrading to an 80/20Mb speed.
29-02-2024
Notice of essential maintenance outage of billing system for 8 March 2024
28-02-2024
Sub Loop Unbundling (SLU) price changes
29-02-2024
Ethernet Cablelink Notification of Draft Contract changes to support launch of the Migration to EMP
27-02-2024
CP Portal update: Customer IT Zone page – Migration to the Dashboard
27-02-2024
Direct End Customer Contact – Non-FTTP Provision move to strategic
26-02-2024
WLR and ISDN ancillary charges
26-02-2024
CP Payment date for March 2024 invoices
22-02-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
22-02-2024
Notice of essential maintenance outage of billing system for March 2024
16-02-2024
End customer calendar reappointing portal launch
16-02-2024
Publication of the Salisbury and Mildenhall All IP trials Post Implementation Review (PIR) on the CP Portal
12-02-2024
Update: Introduction of email as additional contact channel for FTTP provision postponed
12-02-2024
Launch of new FTTP speed tiers
05-02-2024
Change to the EAD product description
02-02-2024
An update on the impact of the PSTN charter on the Deddington Exchange Exit pilot
01-02-2024
Delay in direct debit collections
01-02-2024
Extending the WLR UK Stop Sell exemption beyond 28 March 2024
31-01-2024
Amendment to Note 12 – Ethernet Price List
30-01-2024
Direct End Customer Contact – Introduction of email on FTTP provision
29-01-2024
10Gb GEA Cablelink Special Offer
26-01-2024
FTTP order rejections on historic addresses
26-01-2024
PIA Overhead Trial announcement
22-01-2024
Amendment to notification of Tranche 15, 46 FTTP priority exchanges, stop sell implementation 17 February 2025.
19-01-2024
Further support for CPs during partial acquisition scenarios when FTTP Priority Exchange Stop Sell rules apply
18-01-2024
Update to industry on Openreach actions in relation to the charter entered into by telecoms providers in December 2023 to protect vulnerable end customers, in particular those with telecare devices.
17-01-2024
Notification of product stop sells, Tranche 15 in 46 FTTP exchanges
17-01-2024
Notification of tranche 11, 56 FTTP priority exchanges, stop sell implementation 16 February 2024. Realignment of 8 notified exchanges.
15-01-2024
Withdrawal of eAOMP service
08-01-2024
NGA Bulk Planned Engineering Work (PEW) Notifications
04-01-2024
Furthering for telecare
03-01-2024
CP access to Openreach failed reappointing books
03-01-2024
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
02-01-2024
Customer Service Plans update
02-01-2024
Notice of essential maintenance outage of billing system for 26 January 2024
28-12-2023
Exchange exit: Openreach industry consultation response December 2023
28-12-2023
PIA Migration from iBUY to SAP Ariba
22-12-2023
Service Maintenance Levels and Bulk Modification price changes
21-12-2023
Novations and Transfer of Service price changes
21-12-2023
Furthering for telecare
21-12-2023
Change to the Internal Shift Expedite (per appointment) price
21-12-2023
Version withdrawal of XML services as part of EMP Release R5500
21-12-2023
FTTP CP Missed Appointments: CP Re-appointing POC
20-12-2023
Delay to Openreach changes in support of One Touch Switch
20-12-2023
FTTP Tail: hyper-care trial (updated criteria)
20-12-2023
Hybrid Proof of Concept
19-12-2023
Amendment to ACCN OR905 and ACCN OR906
18-12-2023
ECC price changes from April 2024
18-12-2023
Cablelink and Accommodation Services price changes from April 2024
18-12-2023
Ethernet products price changes for April 2024
18-12-2023
OSA and OSEA price changes and product withdrawals from April 2024
18-12-2023
EAD 1Gb and EAD 10Gb Special Offers: 1 April 2024 – 31 March 2025
18-12-2023
Dark Fibre price changes 2024-25
18-12-2023
PIA price changes 2024-25
15-12-2023
Room Licence Fees price changes for April 2024
15-12-2023
FTTP Permission to Work Trial
15-12-2023
Notice of scheduled outages of billing system for Q1 2024/25
12-12-2023
Openreach Webservice/XML Gateway’s New Enterprise Cloud Sites Traffic Introduction
11-12-2023
TRC price changes for April 2024
11-12-2023
Waiver of connection charge for WLR solus same CP migrations to MPF, SOTAP and SOGEA for 3 months only
11-12-2023
WLR Wholesale Calling and Network Features price changes for April 2024
11-12-2023
GEA-FTTP (including FVA and FOD) Price changes for April 2024
11-12-2023
LLU and Access Locate Power Price Update 2024/25
11-12-2023
Room Licence Fees price changes for April 2024
11-12-2023
GEA Cablelink Price Changes for April 2024
11-12-2023
LLU Plan and Build Price Changes for April 2024
11-12-2023
LLU MPF Price Changes for April 2024
11-12-2023
LLU SMPF Price Changes for April 2024
11-12-2023
GEA-FTTC Price Changes for April 2024
11-12-2023
SOGEA Price Changes for April 2024
11-12-2023
SOTAP Price Changes for April 2024
11-12-2023
ISDN Price Changes for April 2024
11-12-2023
WLR Price changes for April 2024
08-12-2023
Ethernet Cablelink support for lower diameter external cables
06-12-2023
Notice of essential maintenance outage of billing system for January 2024
05-12-2023
Dark Fibre product description version 3_1 draft
05-12-2023
Launch of FTTP Advanced on 2 January 2024
01-12-2023
FTTP, SOGEA and SOGfast Provision and Repair jobs with Digital Voice / VOIP
01-12-2023
SOTAP is launched
30-11-2023
Openreach changes in support of One Touch Switch go-live
30-11-2023
Prove IP Voice 2024 Pricing
30-11-2023
Flexible Appointments and More Focussed Appointments price changes
30-11-2023
1Gbit/s+ Pilot Extension
29-11-2023
Launch of Named Engineer for FTTP and SOGEA
27-11-2023
Industry Briefing for Managing Asbestos in the Openreach Network
22-11-2023
PIA Ancillary Items Price Reductions
14-11-2023
Introducing Full Fibre Infrastructure Build (FFIB) to the Connectorised Block Termination (CBT) only (and not to the Optical Network Termination (ONT)) and FFIB to Multi Dwelling Unit (MDU) delivery variants plus the introduction of FFIB Abortive Visit Charges (AVCs), FFIB revisit charges (when FTTP Advanced Install is launched), and re-appointment charge(s) and a cap on the timescales for claiming a FFIB first service connection rebate.
09-11-2023
Notice of essential maintenance outage of billing system for December 2023
07-11-2023
Update to Building Closure List
07-11-2023
Update on Exchange Exit 2030 consultation and status update on the five Exchange Exit pilot exchanges
03-11-2023
Publication of the updated Physical Infrastructure Access (PIA) Terms and Conditions
02-11-2023
Changes to the OSA Filter Connect FSP3000 price list
02-11-2023
Withdrawal of OSA XG210 and FSP3000 cards and components from new supply
02-11-2023
Launch of SOTAP
01-11-2023
Ethernet Cablelink Migration to EMP Singleton Order Trial Registration Extension
01-11-2023
Postponement of CP Portal and Reseller Portal Cloud Migration
30-10-2023
NGA Bulk Planned Engineering Work (PEW) Notifications
26-10-2023
Launch of new product options for OSEA 6500 Filter Connect and OSEA FC Lite
24-10-2023
Invitation to the Transitioning Copper Services to All IP Working Group (formerly known as WLR industry consultation working group)
24-10-2023
FTTP Direct End Customer Contact – FTTP subsequent provide with engineering visit
23-10-2023
Ethernet Cablelink New Patch Panel Offering pricing
20-10-2023
FTTP Tail: hyper-care trial
18-10-2023
Notice of essential maintenance outage of billing system for November 2023
17-10-2023
Openreach Webservice/XML Gateways New Enterprise Cloud Sites Introduction
13-10-2023
Notice of essential maintenance outage of billing system for 21st October 2023
12-10-2023
Notification of product stop sells, Tranche 14 in 28 FTTP exchanges
12-10-2023
Notification of tranche 10, 37 FTTP priority exchanges, stop sell implementation 9 November 2023 Realignment of 11 notified exchanges
02-10-2023
LLU and Access Locate Power Price Update
02-10-2023
Openreach Project Services price changes
02-10-2023
Cablelink and Dark Fibre External Termination Price Changes
02-10-2023
Ethernet Cablelink Migration to EMP Singleton Order Trial
28-09-2023
OSA Mobile Technical Field Trial
27-09-2023
Distributing end customer survey invitations by Direct End Customer Contact
27-09-2023
Portal and Reseller Portal are moving to the cloud
27-09-2023
Notice of scheduled outages of billing system for Q4 2023/24
19-09-2023
Update to Dark Fibre X External Termination Service (DFX External Termination)
14-09-2023
Optical Spectrum Services – Simplified cease process – OSA/OSEA
12-09-2023
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast
11-09-2023
Update on the end of Salisbury and Mildenhall trials and remaining assets
11-09-2023
Notice of essential maintenance outage of billing system for October 2023
05-09-2023
Notification of implementation of WLR UK Stop Sell
04-09-2023
EiVA now fully deployed on HUD
01-09-2023
1Gbit/s+ Pilot Extension
30-08-2023
Direct End Customer Contact – Appointed Repair move to strategic platform and reminder about View My Engineer charges
29-08-2023
Supporting CPs during partial acquisition scenarios when WLR UK Stop Sell or FTTP Priority Exchange Stop Sell rules apply
29-08-2023
Connect the Unconnected Special Offer Extension
24-08-2023
Shallow Build Trial extension
24-08-2023
Notice of essential maintenance outage of billing system for 22 September 2023
22-08-2023
NGA Bulk Planned Engineering Work (PEW) Notifications
18-08-2023
Emergency Welfare escalation path update and withdrawal of the pro-forma from
17-08-2023
Waiver of charge for FTTC+WLR to SOGEA migrations for 6 months for same CP migrations
16-08-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
16-08-2023
Raising Network Relocation Orders
16-08-2023
GEA Ancillary Product Pricing Update
16-08-2023
Expanding CP Engineer for Overhead Installs Trial Notification
14-08-2023
OSEA 6500 and OSEA 6500 Filter Connect software upgrades
09-08-2023
Notice of essential maintenance outage of billing system for September 2023
08-08-2023
Reminder of WLR UK Stop sell 5 September 2023
08-08-2023
CPs Submitting Lead in Reports
07-08-2023
Special Offer on Bandwidth Modifies for GEA-FTTC and SOGEA lines upgrading to an 80/20Mb speed
01-08-2023
PIA Drop Wire Replacement Trial Announcement
31-07-2023
Closure of the Openreach ORPMMIS legacy interface
31-07-2023
Enhancement to Restoration of Service process
31-07-2023
Rack Mounted Universal Fibre Solution for Multiple Occupancy Units Trial
31-07-2023
Special Offer for FTTP Proactive Same CP Upgrades
28-07-2023
Enhancements to the FND Service Desk customer survey tool
25-07-2023
Premium Business Helpdesk
21-07-2023
Gfast DLM Trial
21-07-2023
FND Service Desk: Customer Thermometer feedback tool - now available via View My Job
17-07-2023
ECC and PIA ancillary items price changes
14-07-2023
SSRAMS fixed price
13-07-2023
Notification of tranche 9, 41 FTTP priority exchanges, stop sell implementation 08 August 2023. Realignment of 35 notified exchanges from tranche 9
13-07-2023
Notification of Tranche 13, 18 FTTP priority exchanges, stop sell implementation 16 August 2024
12-07-2023
Direct End Customer Contact – FTTP Appointed Provision Relaunch
12-07-2023
WLR007/23 Notice of essential maintenance outage of billing system for August 2023
10-07-2023
Complex Fault to Fibre Trial Extension
30-06-2023
Prove IP Voice Special Offer Extension
28-06-2023
Direct End Customer Contact – View My Engineer
27-06-2023
1Gbit/s+ Pilot Extension
26-06-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
22-06-2023
Excess Construction Charge (ECC) Fixed Fee Update
21-06-2023
Openreach Industry consultation - How we propose to exit the 103 priority exchanges by 2030
20-06-2023
Notice of scheduled outages of billing system for Q3 2023/24
19-06-2023
Launch of OSA 100G Single and OSA 100G Mux Single
19-06-2023
FTTP Advanced Pilot Extension
15-06-2023
Direct End Customer Contact – View My Engineer
15-06-2023
Direct End Customer Contact – Appointed Repair FTTP3 LTOK Troubleshooting and Remote Closure
02-06-2023
Launch of SOGEA and SOGfast Advanced managed install
01-06-2023
Openreach fibre availability at Equinix MA5
01-06-2023
Openreach fibre availability at Telehouse South London
01-06-2023
Openreach fibre availability at Digital Realty Cloud House
01-06-2023
2.5Gb ONT trial (installation for specified FTTP bandwidths)
31-05-2023
Notification of Tranche 12, 119 FTTP priority exchanges, stop sell implementation 4 June 2024
31-05-2023
Shallow Build Trial extension
30-05-2023
Notice of essential maintenance outage of billing system on 9 June 2023
25-05-2023
Removal of Formwize for Level 1 provision and repair CP Escalations
24-05-2023
Launch of Equinox 2
24-05-2023
OSEA Cisco: removal of remaining product references
23-05-2023
WLR and ISDN ancillary charges review
17-05-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
17-05-2023
Notice of essential maintenance outage of billing system for June 2023
10-05-2023
CPs to use Sabor, our replacement for OR Siebel
10-05-2023
FTTP on Demand non-binding estimate and complex survey
05-05-2023
GEA-FTTP Equinox Waiver for Small CPs
04-05-2023
Ethernet Cablelink Notification of Draft Contract, Product Description and SIN1001 publication
25-04-2023
ISDN30 contact route for Job Control
25-04-2023
FTTP post-PONR cancellation charges policy update
24-04-2023
Notification of tranche 8, 46 FTTP priority exchanges, stop sell implementation 9 May 2023. Realignment of 44 notified exchanges.
19-04-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
18-04-2023
This briefing is to update CPs on the planned service degradation measures in the trial areas of Salisbury and Mildenhall
12-04-2023
Launch of OSA Cloud Connect
11-04-2023
Issue with minimum lead times on migrations to SOGEA
11-04-2023
Sales query collaboration - proof of concept
05-04-2023
Issue with Minimum Lead Times on migrations to SOGEA
05-04-2023
Trial of installation & commissioning of EAD using CP provided temporary power
31-03-2023
High Bandwidth Trouble to Resolve (T2R) Service Level Guarantees (SLGs) Contract Amendment Briefing
29-03-2023
Novations and Transfer of Service price changes
29-03-2023
LLU and Access Locate power price
29-03-2023
Price changes to Street Access, Broadcast Access and EAD Rugged 1Gb from July 2023
28-03-2023
Notice of essential maintenance outages of billing system for April 2023
27-03-2023
Delay to publication of priority 103 exchange exit consultation
27-03-2023
Connect the Unconnected Special Offer Extension
27-03-2023
This briefing is to notify all CPs about Openreach’s intention to terminate Ethernet Services orders where a wayleave has reached deadlock and cannot be resolved in line with its existing rights under the Connectivity Services Contract.
22-03-2023
Number Portability Geographic pricing changes
22-03-2023
Engineering and Services Solutions price changes
22-03-2023
Sub Loop Unbundling pricing changes
20-03-2023
New services and functionality on the PIA product
17-03-2023
Managing FTTP orders within FTTP Priority Exchange areas where ECCs apply
17-03-2023
Postponed launch of Equinox 2
15-03-2023
EAD 1000 new customer interface modify options
10-03-2023
FTTP Direct End Customer Contact – FTTP Non-Visited Orders
09-03-2023
Notice of scheduled outages of billing system for Q2 2023/24
08-03-2023
Ethernet Cablelink Notification of Draft Contract, Product Description & SIN1001 publication
02-03-2023
Customer videos
01-03-2023
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension
01-03-2023
FTTP Advanced Pilot Extension
01-03-2023
Stop-sell of four OSA FSP3000 and OSA FSP3000 Filter Connect wavelength cards from 1 June 2023
28-02-2023
1Gbit/s+ Pilot Extension
28-02-2023
Ethernet Backhaul Direct: Updated Dataset 8
28-02-2023
OSA Price Changes – Update
27-02-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
23-02-2023
Short Duration Lines price changes
22-02-2023
Repair Service Maintenance Levels and associated price changes
21-02-2023
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast
20-02-2023
Notice of Credit Vet Policy Document v5 (Published)
20-02-2023
Enhanced process for SOGEA New Line Provide orders (New Line Provide wrong order type)
03-02-2023
Customer videos
03-02-2023
Ethernet Cablelink Support for extended Cable Drop Delay clock for orders impacted by SOR8679
01-02-2023
Extension of the deadline for ceasing EAD Enable and Street Access 1Gb (Outside Broadcast) for 6 Months
31-01-2023
OSEA Repair journey update
27-01-2023
Planned service degradation measures in the trial areas of Salisbury and Mildenhall
26-01-2023
OSA and OSEA price changes and product launches
25-01-2023
Design framework change to the CP Portal
25-01-2023
Shallow Build trial
23-01-2023
Eco Repair for Ethernet Cablelink moving to Sabor
23-01-2023
New services and functionality on the PIA product
19-01-2023
Notification of tranche 7, 46 FTTP priority exchanges, stop sell implementation 08 February 2023. Realignment of 40 notified exchanges
19-01-2023
Notification of product stop sells, tranche 11 in 51 FTTP exchanges
16-01-2023
Designated Vendor Direction (DVD) against Huawei Technologies
13-01-2023
Updated guide on how to log and check a complaint
06-01-2023
Version withdrawal of XML services as part of EMP Release R5200
04-01-2023
Emergency Welfare Process
04-01-2023
Northern Ireland Gas Breaks Trial
04-01-2023
Ethernet Backhaul Direct (EBD) 1G stop-sell reminder
28-12-2022
Complex Fault to Fibre Trial
22-12-2022
Dark Fibre price changes 2023-24 - Adjustment
21-12-2022
GEA-FTTP Fibre Voice Access (FVA) price change for April 2023
20-12-2022
ECC price changes from April 2023
20-12-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
20-12-2022
Cablelink and Accommodation Services price changes from April 2023
20-12-2022
Ethernet products and Main-link price changes for April 2023
20-12-2022
Renewal and launch of EAD 1Gb and EAD 10Gb Special Offers from 1 April 2023
16-12-2022
Delay in processing Service Level Guarantees
14-12-2022
TRC price changes for April 2023
14-12-2022
GEA Cablelink price changes for April 2023
14-12-2022
LLU Plan and Build price changes for April 2023
14-12-2022
MPF price changes for April 2023
14-12-2022
LLU SMPF price changes for April 2023
14-12-2022
SOGEA price changes for April 2023
14-12-2022
GEA-FTTC price changes for April 2023
14-12-2022
GEA-FTTP Equinox 2 Offer
14-12-2022
CP Engineer Pilot Notification
14-12-2022
Application of indexation to GEA-FTTP Equinox pricing for 2023/24, Equinox waiver relating to requirement for CPs to use specified order journeys in certain circumstances, and other GEA-FTTP price changes from 1 April 2023.
14-12-2022
WLR Wholesale Calling and Network Features price changes for April 2023
14-12-2022
WLR price changes for April 2023
14-12-2022
Notice of scheduled outages of billing system for Q1 2023/24
14-12-2022
ISDN price changes for April 2023
13-12-2022
Exchange Exit - Refreshed publication of the Exchange exit list by 2030
13-12-2022
Notification of the update of the Exchange Closure List
12-12-2022
Full adoption of Sabor and closure of Eco X
08-12-2022
Openreach copper escalations - actions to prioritise end customers without working service
06-12-2022
Contract termination notifications in the Deddington Exchange Exit Pilot area
06-12-2022
Dark Fibre price changes 2023-24
06-12-2022
PIA price changes 2023-24
05-12-2022
Complaint webform de-activation
02-12-2022
Licence Fees for LLU and Access Locate 2023/24
02-12-2022
Notice of essential maintenance outage of billing system for January 2023
01-12-2022
Mobile Infill Infrastructure Stop Sell
01-12-2022
Openreach is urging broadband users to get winter ready
30-11-2022
Prove IP Voice Special Offer
30-11-2022
FTTP Advanced Pilot Extension
29-11-2022
Shallow Build trial
29-11-2022
Briefing on Openreach handling of Step 1 contact and escalations
28-11-2022
LLU and Access Locate 2022/23 and 2023/24 power prices
28-11-2022
Ethernet Cablelink Completion of Sabor Adoption and closure of legacy system access
25-11-2022
Industry Briefing for Temporary Coiling of Overhead Cable and Equipment - Policy
21-11-2022
EAD 1000 modify of access media types
21-11-2022
Ethernet Cablelink new Fault Management portal is now live
21-11-2022
New services and functionality on the PIA product
16-11-2022
Ethernet Cablelink - Notification of closure of support for Eco-X and Customer Requirement Form
15-11-2022
Saturday Appointing for FTTP
10-11-2022
Update on our communication plans for CPs and their customers in the WLR withdrawal trial sites (Salisbury and Mildenhall)
10-11-2022
Invitation to take part in the development of APIs for HUD
09-11-2022
Amendment notice of essential maintenance outage of billing system for November 2022
07-11-2022
10Gb Cablelink Special Offer: Buy Three Get One Free
01-11-2022
1Gbit/s+ Pilot Pricing Launch
27-10-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
27-10-2022
Ethernet Cablelink exchange based order forecasting template
25-10-2022
Notice of essential maintenance outage of billing system for November 2022
24-10-2022
GEA Ancillaries price change
24-10-2022
OSEA 2.7G MOTR wavelength product withdrawal from new supply
19-10-2022
Installation and commissioning of Ethernet Access Direct (EAD) using temporary power
17-10-2022
ISDN products are being migrated to Sabor
17-10-2022
EAD Sensitive launch of service modify
17-10-2022
Ethernet Cablelink Launch on COF401 Internal Cable
14-10-2022
Ethernet Cablelink publication of Cease User Guide & update to the Orchestration Matrix
13-10-2022
SOTAP lines for temporary use
12-10-2022
Notification of product stop sells, tranche 10 in 32 FTTP exchanges
12-10-2022
Notification of tranche 6, 51 FTTP priority exchanges, stop sell implementation 1 November 2022. A realignment of 32 notified exchanges
05-10-2022
Exchange exit pilot migration rebate policy
04-10-2022
Postponement of billing system outages scheduled for October 2022
03-10-2022
Multiple Ebilling Users
03-10-2022
Restoration of Service (Line taken over in error)
03-10-2022
EAD 10Mb and EAD 100Mb Price Changes
03-10-2022
Postponement of billing system outages scheduled for October 2022
30-09-2022
LLU MPF Price Change
29-09-2022
Openreach changes in support of One Touch Switch
28-09-2022
WLR UK stop sell date and notice to stop new service establishment on WLR
28-09-2022
Connect the Unconnected Special Offer Extension
28-09-2022
New Supply Options for EAD Rugged 1Gb
27-09-2022
Introduction of a new enterprise cloud site in ebXML/B2B Gateway
23-09-2022
LLU and Access Locate DC Power Options Price Changes
23-09-2022
FTTP New Sites pre-order process update
20-09-2022
Direct End Customer Contact – Openreach Missed Provision
20-09-2022
Changes to the Generic Bill Back Up Guide (GBBU) for PIA
20-09-2022
New Services and Functionality on the PIA Product
16-09-2022
Commercial actions for 19 September 2022 bank holiday
15-09-2022
WLR Withdrawal in Salisbury and Mildenhall migration update – Reforecasts
13-09-2022
Notice of scheduled outages of billing system for Q4 2022/23
08-09-2022
Notice of Credit Vet Policy Document v4
07-09-2022
Notice of essential maintenance outage of billing system for September 2022
05-09-2022
Notice of Direct Debit Issue
05-09-2022
Dark Fibre updated customer service plan
02-09-2022
Notice of essential maintenance outage of billing system for September 2022
01-09-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
31-08-2022
Change to Engineering Principles CP08 on the PIA Product
31-08-2022
Change to Engineering Principles CP08 on the PIA Product
26-08-2022
Change to the conditional extension date for Legacy Ethernet circuits serving CNI designated locations
23-08-2022
GEA and SMPF Ancillaries Price Changes
22-08-2022
Saturday Appointing for FTTP
18-08-2022
Reduction to the price of Fibre Cable for ECCs
12-08-2022
Version withdrawal of XML services as part of EMP Release R5100
11-08-2022
Multiple Ebilling Users
11-08-2022
SOGEA D Side Only (Day 2) Exchange Switch Dates
09-08-2022
Notice of Credit Vet Policy Document v4 notified
05-08-2022
Escalation Formwize Change
03-08-2022
Launch of new Optical Spectrum Access service options, including 100Gb Wavelength Card, 9U High-Power Chassis, 36 Channel Optical Filter and changes to XG210 Filter Connect Single-Fibre Working Base-Build
01-08-2022
Indicative pricing for a mobile connectivity solution
01-08-2022
Ethernet Cablelink product documentation updates
28-07-2022
System Repository Capability Enabled
28-07-2022
Changes to the PIA Product
27-07-2022
Closure of Eco X
26-07-2022
LLU and Access Locate 2022/23 power price review
26-07-2022
This briefing is to update CPs on end customer contact to the customers of ‘non-engaged’ Communications Providers (CP) with active WLR assets in the trial areas (Salisbury and/or Mildenhall)
24-07-2022
New Services and Functionality on the PIA Product
22-07-2022
GEA-FTTP: Switch on of GEA-FTTP Pre-order 2_0
21-07-2022
Notification of product stop sells, tranche 9 in 65 FTTP exchanges.
21-07-2022
Notification of tranche 5, 67 FTTP priority exchanges, stop sell implementation 02 August 2022. A realignment of 30 notified exchanges.
21-07-2022
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast extension
19-07-2022
Direct end customer contact transition from trial to business as usual
15-07-2022
Notice of essential maintenance outage of billing system for July 2022
11-07-2022
WLR Withdrawal in Salisbury and Mildenhall migration update
08-07-2022
Notice of essential maintenance outage of billing system for August 2022
06-07-2022
Policy change to allow SOGEA 0.5Mbps orders within FTTP Priority Stop Sell exchange areas
05-07-2022
WLR Withdrawal in Salisbury and Mildenhall migration update
01-07-2022
Ethernet Cablelink Draft publications of new Product Description and Orchestration Matrix
30-06-2022
Ethernet Backhaul Direct (EBD) 1G stop selling
24-06-2022
Direct End Customer Contact Trial – non-appointed repair proof of concept
22-06-2022
Minor Price List Changes
22-06-2022
Reduction to EBD Cancellation Rates
21-06-2022
Saturday Appointing for FTTP
21-06-2022
Excess Construction Charge (ECC) Fixed Fee Update
21-06-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
21-06-2022
Equinox Special Offer Registration Window Reopening from 1 August 2022 for 1 month
20-06-2022
OSA Repair journey update
16-06-2022
WLR Withdrawal in Salisbury and Mildenhall migration update
16-06-2022
WLR and ISDN Price Changes
16-06-2022
Adoption of current temporary FTTP Dead on Arrive (DOA) Service Level Guarantee (SLG) framework.
16-06-2022
Weekend Working for GEA FTTC PCP Only
14-06-2022
PIA Underground Scale Build Lead In Proof of Concept
13-06-2022
Ethernet Cablelink SIN1001 update
13-06-2022
FTTP on Demand update on the notification of stop sell
09-06-2022
Notice of essential maintenance outage of billing system for July 2022
07-06-2022
Notice of scheduled outages of billing system for Q3 2022/23
31-05-2022
Restoration of Service (Line taken over in error)
30-05-2022
SOGEA D Side Only (Day2) East Anglia Trial Expansion
26-05-2022
ECC and PIA Ancillary Items Price Changes
25-05-2022
PIA Drop Wire Replacement Proof of Concept Announcement
23-05-2022
New Services and Functionality on the PIA Product
13-05-2022
Updates to OSA FSP3000, OSEA 6500 and OSEA FC Lite product descriptions
13-05-2022
SOGEA D-side only (Day 2) trial in Mildenhall
13-05-2022
New services and functionality on the PIA product
11-05-2022
Migrating WLR lines at Non-Served Premises to SOTAP
10-05-2022
Publication of Exchange Exit Pilot locations
09-05-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
06-05-2022
Exchange Exit Pilot – Change of Ethernet Local Serving Exchanges in these areas
05-05-2022
Proactive Proof of Concept Extension
03-05-2022
Dark Fibre Access Variants Full Launch Notification
03-05-2022
Notice of essential maintenance outage of billing system for May 2022
28-04-2022
PIA Ancillary Items Price Changes
26-04-2022
SOTAP Pilot Announcement and Pilot Pricing
25-04-2022
Openreach TLS (SSL) Protocol restrictions to be applied
21-04-2022
Abortive Visit Charge Price Change
20-04-2022
Updates to EBD, OSEA 4200 and ONBS product descriptions
20-04-2022
Street Access Stop Sell
19-04-2022
Launch of EAD Rugged 1Gb
14-04-2022
Network Adjustment Submission details - Lead In Questionnaire
13-04-2022
Notification of tranche 4, 69 FTTP priority exchanges, stop sell implementation 29 April 2022. Realignment of 33 notified exchanges.
13-04-2022
Notification of product stop sells, tranche 8 in 46 FTTP exchanges.
12-04-2022
Version withdrawal of XML services as part of EMP Release R5000
12-04-2022
Exchange Exit Pilot response to industry
12-04-2022
Launch of FTTP Advanced install Pilot
12-04-2022
Best practice guidance to CPs – EAD order placement
11-04-2022
SMPF / FTTC Contract termination notifications in the Salisbury and Mildenhall trial areas
11-04-2022
Openreach FND Business Customer Services Call Platform Migration
01-04-2022
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer - extension of participation date
31-03-2022
Engineering Services price changes
31-03-2022
Launch of Ethernet Access Direct Sensitive (EAD-S)
31-03-2022
Proactive Proof of Concept 2nd Extension
28-03-2022
FTTP Desk Assure trial
28-03-2022
Launch of ‘£750/£850 EAD 1Gbps CLA Connection’ Special Offer
25-03-2022
Openreach to proceed with the Exchange Exit Pilot
25-03-2022
Change to published heat maps
25-03-2022
Notice of essential maintenance outage of billing system for Q1 2022/23
24-03-2022
Number portability pricing review
24-03-2022
LLU and Access Locate 2022/23 power usage price review
22-03-2022
Special Offer for Trials of Accelerated Migrations to GEA- FTTP
17-03-2022
Notice of scheduled outages of billing system for Q2 2022/23
17-03-2022
Next generation NTE introduction for EAD 100Mb and EAD 1Gb
17-03-2022
Notice of scheduled outages of billing system for Q1 2022/23
15-03-2022
Dark Fibre Services Contract Changes
10-03-2022
Special update on Critical National Infrastructure
09-03-2022
URL change to the way CPs access the Openreach Portal
07-03-2022
Ethernet Cablelink new Customer Requirement Form (CRF)
07-03-2022
Reminder: DFX migration from Siebel to Sabor
03-03-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
02-03-2022
Renewal of EAD 1Gbps Connection Special Offer in CLA and HNR markets
03-03-2022
Openreach FND Business Customer Services Call Platform Migration
02-03-2022
Ethernet Access Direct Sensitive Pilot
02-03-2022
OSA FSP3000 Resilience Option 1 (RO1): Stop Sell
01-03-2022
Launch of Dark Fibre Novations
22-02-2022
Ethernet Access Direct Sensitive Pilot
17-02-2022
Delayed consultation response for the Exchange Exit pilot
16-02-2022
Test and learn campaign in Mildenhall
11-02-2022
Restoration of Service (Line taken over in error)
11-02-2022
Openreach FND Business Customer Services Call Platform Migration
10-02-2022
Notice of scheduled outages of billing system for Q4 2021/22
10-02-2022
Openreach is creating 4,000 new jobs in 2022
08-02-2022
FTTP speed test trial
08-02-2022
OSA Bundle Pricing Updates
08-02-2022
Ethernet Cablelink update to Product Description and SIN 1001
03-02-2022
OSA and OSEA Price Changes Update
31-01-2022
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast
31-01-2022
Update to OSEA Filter Connect Lite product description and SIN1002
28-01-2022
Weekend Working for GEA FTTC PCP Only
27-01-2022
Non-Standard Lines Price Changes
27-01-2022
Street Access, Broadcast Access and CCTV Access Portfolio Changes
27-01-2022
OSA and OSEA Price Changes
24-01-2022
Deemed consent principles handbook
24-01-2022
Restoration of Service (Line taken over in error) process
24-01-2022
Standalone Survey Trial
24-01-2022
New Services and Functionality on the PIA Product
21-01-2022
Update: Changes to XML Namespaces on EMP (Uplift and Transformation of ESB)
21-01-2022
Reseller functionality on Openreach CP portal
21-01-2022
Openreach SDEDS gateway server certificate renewal
14-01-2022
Restoration of Service process (line taken over in error)
14-01-2022
Openreach FND Business Customer Services Call Platform Migration
14-01-2022
Launch of Next Generation NTE for EAD 10Gb
14-01-2022
PIA Overhead Proof of Concept announcement
14-01-2022
Dark Fibre Product Description, Forecast Manual and SIN525 Update
14-01-2022
DFX migration from Siebel to Sabor
13-01-2022
Email address for BES, WES, WEES and WES AGG conditional extension requests
12-01-2022
Notification of changes to 16 FTTP priority exchanges stop sell dates
12-01-2022
Notification of product stop sells, Tranche 7 in 98 FTTP exchanges
12-01-2022
Contract termination notifications in the Salisbury and Mildenhall trial areas