Listening to our customers – change management at Openreach
We want to work with others in our industry to make things better. So if you have a suggestion for a change to a product, or an idea for a new one, use our statement of requirements (SOR) process to tell us about it. And if it’s confidential you can use our customer confidential process.
How it works
Use SOR if you want to talk to us about:
If your request is something you aren’t ready to share with the rest of the industry, start with the customer confidential process (this is likely to be because it’s in the early stages of investment decisions). There’s more about this in The Commitments.
You can find information about using this site, advice on services and help with your account on our help and support pages.
Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.
You’ll need to be logged in to your Openreach account to see these. If you’re not registered yet, you can sign up.