If we have to carry out extra work to provide you with a service, you’ll have to pay an excess construction charge.
This might be because we need to build extra infrastructure to add new or extended service to your customer’s site. Or it could be because you’ve asked us to extend our network somewhere we wouldn’t normally for commercial reasons.
Find out more about excess construction charges, including why you might have to pay them, and what’s exempt.
The Service Products portfolio consists of a range of products and services that are applicable across WLR, LLU, Ethernet and NGA. The portfolio includes Common Portfolio Products, Number Portability, Managed End User Reappointment Service, Events and Exhibitions Day Rate Charges, Novation Charges, Project Services and Engineering services.
You can find information about using this site, advice on services and help with your account on our help and support pages.
Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.
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