If we have to carry out extra work to provide you with a service, you’ll have to pay an excess construction charge.
This might be because we need to build extra infrastructure to add new or extended service to your customer’s site. Or it could be because you’ve asked us to extend our network somewhere we wouldn’t normally for commercial reasons.
Find out more about excess construction charges, including why you might have to pay them, and what’s exempt.
You can find information about using this site, advice on services and help with your account on our help and support pages.
Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.
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