Product development at Openreach
We use our Concept to Market (C2M) process to develop new products and improve current ones. C2M is a framework which splits a project into stages with “gates” between each one:
Justify [Gate 0]
Define [Gate 1]
Design and cost [Gate 2]
Build and deploy [Gate 3]
Pilot [Gate 4]
Deliver & Review [Gate 5]
C2M has five gates. When we reach each gate, we review the project to make sure we’re on course and should carry on. We use rigorous checklists for these reviews to make sure they’re thorough and consistent. We engage with you during some of the stages. We might use industry forums, industry working groups or discussions to do that.
You can find information about using this site, advice on services and help with your account on our help and support pages.
Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.
You’ll need to be logged in to your Openreach account to see these. If you’re not registered yet, you can sign up.