This is where you’ll find details about the contracts you sign up to when you buy our fibre broadband services. We include contract wording, contract changes and other relevant details.
Here are the contracts for our different GEA products. They include FTTC, Gfast and FTTP (and Fibre on Demand), as well as the supporting services GEA-Cablelink and Multicast.
Contract changes in the notification period
The contract changes in the documents below have been notified and are effective from the dates shown.
We’ll review the issue number and text of any changes before we add them to a contract. That’s to make sure we add them sequentially, and adjust them if need be, so they fit with the current contract text. They might not always include text from other changes which are still in the notification period.
(We stopped selling Fibre IRS on 31 July 2019, so we’re not accepting any new orders for this.)
TRC, Events and Periodic Changes
GEA-FTTP business process document (the document is currently being written and will be posted when available)
Dialogue Services Product Guide
Service Maintenance levels Product Description
Bulk modify process description
Flexible and More Focused Appointments Product Description
GEA Cablelink Product Description
Are you interested in having a say in how the industry meets its customers’ needs? You can find out more about getting involved on our industry forum pages.
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