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Discover our

product services family –

extra services and add-ons 

Our product services are all about giving you and your customers extra. You can use them to support your people, underpin your business processes, and extend your reach and capabilities. 

For example, products like number portability and our non-standard lines will help you build loyalty with your customers and increase revenue. And services like novations and name changes are there to take the pressure off if your business is changing.

Service management tools

KPI Online

Order and fault tracker

Proactive service level guarantees (SLGs)

CP QBC Q&A Jan 2019

Discover the products that make up our product services:

  • Flexible appointments

    Information on how to book appointments for Openreach engineers to go to a customer’s home or office.
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  • Number portability

    Number portability lets your customers keep their existing phone numbers when they switch to you from other communications providers.
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  • Events and exhibitions

    Offer your customers temporary fixed lines for their events or exhibitions, supplied by Openreach.
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  • Non standard lines

    With Openreach non standard lines you can offer your customers service at locations like unmanned buildings, hot sites, site offices and ships in dock.
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  • Network in advance

    Network in advance (NIA) is a way to order substantial off-site network infrastructure for complex projects before you order an Ethernet product.
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  • Stand alone survey (SAS)

    Stand alone surveys from Openreach give you indicative or firm prices (depending on the survey type) for ordering Ethernet or ISDN 30-based services.
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  • Excess construction charges (ECC)

    Find out about Openreach excess construction charges, including when you might need to pay them, how much they cost and what’s exempt.
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  • Directory and number information

    Telephone directory and number information, including phone book entries, special phone book entries, directory data queries and the emergency services database.
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  • Nuisance Calls Service

    The Nuisance Calls Service helps deal with intrusive and malicious calls when communications providers can’t.
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  • Ethernet transfer of service

    Ethernet transfer of service is a way to change ownership of point-to-point Ethernet services circuits.
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  • Advanced order management process

    The Openreach advanced order management process (AOMP) lets you specify what you need before you order to help with bulk orders and large network builds.
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  • Special fault investigation assure

    Special fault investigations are how Communications Providers can ask us to investigate broadband problems when our test systems don’t show a problem with the copper cable.
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  • Service maintenance levels

    We have several different service maintenance levels, as well as expedite options. You can choose the level of support your customers need for their product.
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  • Service Level Commitments

    Service Level Commitments
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  • Product migrations

    Our product migrations service can help you move your customers from one Openreach product to another quickly and easily.
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  • Bulk modifications

    You can use bulk modifications to make changes to things like service maintenance levels (SML), Fibre to the Cabinet (FTTC) bandwidth, and DLM policies.
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  • Time related charges (TRCs)

    We use time related charges (TRCs) to cover the cost of work that isn’t included in our terms of service. That could be work that’s outside normal hours or which you need done more quickly than usual.
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  • Large Scale Time Related Charges

    Large scale time related charges (TRCs) are costs for work that isn’t covered under our normal terms of service. They’re how we charge for big projects or network-related tasks which you book in advance.
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  • Transfer of service

    Use transfer of service to move services like partial asset bases from one communications provider to another, for example if you’re expanding or restructuring your business.
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  • Name changes

    Our free name change service lets you change your company’s legal name on our systems for all your Openreach products and services.
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  • Novations

    Our novations service lets you transfer Openreach product contracts from one legal entity to another.
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  • Service products contracts

    Documents relating to the contracts you sign up to when you buy our service products. That includes order forms, KPIs, contract changes and other details.
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  • KPIs

    Key performance indicators (KPIs) show how Openreach has performed on jobs. You can use them to compare the service you’ve had to the wider industry.
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  • Digital Price Book

    Digital Price Book
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  • One Touch Switch

    One Touch Switch
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  • Direct End Customer Contact

    Our product migrations service can help you move your customers from one Openreach product to another quickly and easily.
    Read more»

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Latest updates

  • Updates

    Every thing you need to know about changes and developments to our products and services.

  • Product release documentation (EIP Comms)

    A clear process to keep you up to date on new and improved product releases.

  • Events

    Find out in our events calendar for forums and working groups.

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