30/11/2023 

For information

This briefing is for all Communications Providers (CPs) who consume FTTP, FTTC, SOGEA, WLR, LLU and SOTAP products.

This briefing is to inform CPs about Openreach changes in support of One Touch Switch go-live.

The One Touch Switching Company announced a go-live date for One Touch Switch (OTS) of 14 March 2024.  Openreach has shared with industry the changes we are making in support of OTS at various industry forums, via our usual release communications, in briefing GEN069/22 and on our OTS portal page.

In summary, Openreach will be:

1. Removing Cancel Other on migration orders;
2. Removing the 10 working day Minimum Lead Time (MLT) for migrations (to be replaced with new MLTs);
3. Removing the 7 day rental liability charge for WLR standalone ceases; once this is removed, rental will be charged up to the termination date of the product.

All of the above functionality has been deployed switched off. We plan to turn on the first 2 changes on 14 March 2024. As the third change involves the billing system it must be switched on in an EMP release, therefore we are planning to make this change in EMP R5500 (16 March 2024).

In support of the changes we are making, updates have been made to the WLR, MPF and SMPF contracts; draft contracts have been shared and agreed with CPs via the CFPCG Contracts Group. The MPF and SMPF contracts refer out to product documentation for the new MLTs; updated draft product documents have been shared with CPs via the ancillary documents process. Documentation for other products (WLR, FTTP, FTTC, SOGEA and SOTAP) will be updated nearer to OTS go-live.

This briefing supports ACCN OR882.

More information

If you've any questions about this briefing, please get in touch with your business development manager or customer experience manager.