20/11/2019    For Information

This briefing is for all Communications Providers (CPs).

To invite CPs to participate in a trial of a seamless handover between our chatbot, EiVA, and a human Openreach desk agent.

This briefing invites CPs to participate in a trial of a seamless handover between our chatbot, EiVA, and a human Openreach desk agent.

We've developed the capability for a seamless handover between our chatbot, EiVA, and an Openreach desk agent. We invite CPs to participate in a trial on LLU provision to prove the efficacy of the capability. If successful, we'll begin the process of making this capability available on all eChat channels