18/01/2021    For Action

This briefing is for Communications Providers (CPs).

This briefing is to inform all CPs about the update made to the ‘Raise and Manage a fault’ and ‘Raise and manage a customer order’ best practice guides around the Risk Assessment and Method Statement process.

We’ve published a briefing for CPs relating to the need to check with customers as to whether a Risk Assessment or Method Statement is required by the customer, what type of assessment, and how to request one. This process is now fully explained in the Best Practice Guides to make it clear for CPs.