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Technology Support Issues
R3900 Defect Fix Detail aligned to the ASG Recovery Plan V1_0 Dec 2020
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Recovery plan for Application Support Group V1_0 Dec 2020
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Technology Support Issues
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Incident Management Customer Communications (IMCC)
Guide to Incident Management Customer Communications July 2017 V1 Jul 2020
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IMCC daily summaries - guidelines for CPs V3 Jul 2020
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View of national repair work stack
National Repair workstack 28 July 2023
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Exchange code list
Exchange code list 27 January 2023
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First Available Appointment Date (FAD) Copper and NGA combined
First Available Appointment Date (FAD) Copper and NGA combined
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Repair service restoration
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First Available non Appointment Date (FNAD) Copper
First Available non Appointment Date (FNAD) Copper
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SMC
SMC Opening hours Christmas and New Year 2022
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Copper survey UK view
Network Engineers Solutions (NES) Copper survey UK view - 21 June 2023
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Utilities
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Exchange code list
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Exchange bank holiday data September 2022
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CS opening hours Easter 2023
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SMC service level prediction
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