ETH015/23

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ETH015/23 High Bandwidth Trouble to Resolve (T2R) Service Level Guarantees (SLGs) Contract Amendment Briefing

31/03/2023

For information

This briefing is for all Communications Providers (CPs).

This briefing is to inform all CPs about the simplification of the calculation of compensation payable where Openreach fails to repair in line with the SLAs and associated changes to the Connectivity Services Contract, which will take effect from 1 July 2023.