08/06/2020    For Information

This briefing is for all Communications Providers (CPs).

This briefing is to inform all CPs about a new trial the Openreach CSM team have commenced for CPs to request an update from Openreach "CP Bulk update process".

We've published a briefing for CPs relating to bulk process. It is a swift process, reducing effort to provide resolution for multiple orders/faults provided in bulk at once.