GEN052/20

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GEN052/20 EiVA fixes for SIM orders and Repair Identification

17/07/2020 For Information

This briefing is for all Communications Providers (CPs).

On the 4 July 2020 we transitioned our eChat functionality to EIVA and OCS, we are providing an update on fixes.

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GEN088/20 CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process

05/11/2020 For Information

This briefing is for all Communications Providers (CPs).

This briefing is to inform CPs about a correction to briefing GEN087/20. The products in scope have been updated to "WLR, MPF and FTTC (SSRAMS only)" and the Customer Service Plans (CSPs) will be updated on 02/12/20; all other details remain unchanged. You can view the amended briefing in full below.