19/08/2019    For Information

This briefing is for all Communications Providers (CPs) who consume the WLR3 PSTN Premium product and use the Openreach Premium Business Helpdesk.

This briefing is to inform CPs about a change to the process used to raise cases into the Premium Business Helpdesk.

We've published a briefing for CPs to inform that the proforma to raise a case into the Premium Business Helpdesk will be changed to an online based form.