GEN087/22 Openreach copper escalations - actions to prioritise end customers without working service

08/12/2022 

For information 

This briefing is for all Communications Providers (CPs) and covers WLR3, LLU, VDSL, SOGEA, Gfast, ISDN2 and ISND30.

This briefing is for all CPs who consume Openreach Copper products to advise on actions we are asking you to take to prioritise escalations for end customers without working service.