02/07/2021 For information
This briefing is for all Communications Providers (CPs).
This briefing is to inform Communications Providers that we will be offering Saturday flexible appointments for GEA-FTTC PCP Only provisions at no extra cost. The offer will be applicable where available Saturday appointments are selected between 31/07/2021 and 25/09/2021.
Between 31/07/2021 and 25/09/2021 Openreach will be offering Saturday flexible appointments for the provision of GEA-FTTC PCP Only jobs, as specified below, at no extra cost.
During the period of the offer, where a Saturday flexible appointment is requested for a PCP Only install, the Customer Committed Date (CCD) returned in KCI-2 will be for the first available slot, on or after the Saturday, subject to availability, on a first come first served basis. If the CCD is returned for a Saturday flexible slot, the usual £25 fee for that will be waived. Normal connection charges will continue to apply.
Openreach may also utilise the KCI-2 process to return a Saturday CCD for other non-appointed CRD orders when it cannot meet the specific CRD.
Please note that:
This briefing supports ACCN OR729.
More information
If you've any questions about this briefing, please get in touch with your business development manager or customer experience manager.