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Pricing Notification ACCN & CCN

All updates

GEN010/21

28-01-2021

SML4 price increase

January 2021

GEN009/21

28-01-2021

Notice of essential maintenance of Ebilling system for 13 March 2021

GEN008/21

25-01-2021

Notification of product stop sells (withdrawal of new supply) in an additional 51 FTTP upgrade exchanges

GEN007/21

22-01-2021

CSM EChat Survey

GEN006/21

21-01-2021

New features on EiVA for faults

GEN005/21

21-01-2021

Copper Provision Policy is being changed for FTTP new site locations

GEN004/21

20-01-2021

Emergency Welfare Process Updates

GEN003/21

18-01-2021

All Provision and Repair / Risk Assessments and Method Statements process

GEN002/21

13-01-2021

Openreach Customer portal - January 2021 review sessions

GEN001/21

04-01-2021

Direct End Customer Contact Proof of Concept

GEN118/20

23-12-2020

Emergency Welfare Process Update

December 2020

GEN117/20

23-12-2020

Additional guidance related to pricing for leased lines used to aggregate FTTP

GEN116/20

22-12-2020

New features on EiVA for faults

GEN115/20

22-12-2020

New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details

GEN114/20

22-12-2020

Improvement for Customer Satisfaction Surveys on EiVA

GEN113/20

18-12-2020

WLR Withdrawal - Reminder of national WLR product withdrawal

GEN112/20

18-12-2020

Openreach is announcing over 5,000 new jobs

GEN111/20

11-12-2020

Withdrawal of key worker process for all products

GEN110/20

10-12-2020

Invitation to Customer Service Plan and other processes best practice call

GEN109/20

10-12-2020

Latest customer portal migration plan