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Everything you need to know about changes and developments to our products and services.

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All updates

GEN115/20

22-12-2020
New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details

GEN114/20

22-12-2020
Improvement for Customer Satisfaction Surveys on EiVA

ETH050/20

21-12-2020
Withdrawal of Broadcast Access product variants

PIA024/20

18-12-2020
PoC to test revised processes for overhead work is moving to business as usual

GEN113/20

18-12-2020
WLR Withdrawal - Reminder of national WLR product withdrawal

GEN112/20

18-12-2020
Openreach is announcing over 5,000 new jobs

WLR010/20

17-12-2020
Addition to the price list of WLR Exchange Only Sim Provide with SMPF Basic and Premium price points

WLR009/20

16-12-2020
Notice of scheduled outages of billing system for Q1 2021/22

ETH049/20

11-12-2020
Ethernet NTE Briefing Number 6

GEN111/20

11-12-2020
Withdrawal of key worker process for all products

NGA2026/20

10-12-2020
Saturday appointing for GEA-FTTP

GEN110/20

10-12-2020
Invitation to Customer Service Plan and other processes best practice call

GEN109/20

10-12-2020
Latest customer portal migration plan

NGA029/20

09-12-2020
Saturday appointing for GEA-FTTC PCP Only

WLR008/20

02-12-2020
Review of Wholesale Line Rental (WLR) and ISDN Ancillaries - Calling and Network Feature Prices

ETH048/20

02-12-2020
Change to selected BES and WES/WEES prices

GEN105/20

02-12-2020
Repair Journey Customer Improvements

GEN104/20

01-12-2020
Network In Advance price change

GEN102/20

30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises

GEN103/20

30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function