WLR3 - version 141

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Post Stop sell implementations CPs who for particular reasons are unable to consume all IP based product can request an exception through a dedicated Formwize. The Formwize will ask the CP to answer questions about the exchange, scenario being faced, type of installation and the equipment being used.

Criteria

All exceptions will be assessed on an individual basis.

Applicable Products

WLR3 (single line and multiline) or MPF

Exception process

Exception requests will be submitted by a CP through a dedicated Formwize. This is the only route for CPs to submit requests.

Exception requests should not be made via any other contact channel and any attempt by a CP to raise via an alternative route will be rejected. https://www.formwize.openreach.co.uk/run/survey3.cfm?idx=505d04080b0d0e0a

Submitting the appropriate provision order journey

All completed Formwize will be presented with a unique reference.

• If your request is accepted the CP will be requested to place a non-standard order and include the reference with the relevant field. The Formwize will offer guidance on the correct order type required based on the scenario
• If your request has been rejected and you wish to discuss the request then please take note of the reference and contact your business manager

There is no change to the way in which a CP places an order. Order placement will continue to be via the appropriate channel.