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Customer Service Plan
You can read a full description of the Generic Ethernet Access over Fibre to the Premises (GEA-FTTP) product in the product description, here. And the product’s technical details are found in the Supplier Information Note (SIN) 506.
FTTP infrastructure is pre-built to selected areas and new sites as follows:
Brownfield: is an overlay of GEA-FTTP to wide areas of premises that already have copper product availability. In a brownfield area, GEA-FTTP availability is pre-built to a Connectorised Block Terminal (CBT) in the street.
Greenfield: fibre only, new site developments are new constructions houses, flats and commercial properties where there is no existing copper network / products. For these new sites, and by agreement with the construction developer, we go further into the end customer premises and pre-build the FTTP network all the way into each premises on the site with pre-installation of the Optical Network Termination (ONT) within each premises prior to any GEA-FTTP order for service.
Fibre on Demand: where Openreach have not fully pre-built our GEA-FTTP infrastructure, but an end customer is within range of our existing network, a Fibre on Demand (FoD) reactive build can be ordered.
When we have completed our network pre-build (whether that is to the CBT on the street or to the premises), we then declare the servable addresses as “Ready for Service”, and can take GEA-FTTP orders for those end customer premises.
Before CPs can order end customer GEA services, CPs must have Openreach’s Exchange-based, GEA Cablelink product installed to the relevant Openreach Headend Layer 2 Switches (L2S). CPs can choose 1Gb or 10Gb capacity GEA Cablelinks which carry multiple Customer VLANs (CVLANs) from the Openreach network to the CP’s network. Each GEA Cablelink connects back to the CP’s own equipment in the exchange.
More information about the GEA Cablelink product is available in its product description, here and further details about all of Openreach’s Exchange-based products are available from the Openreach portal, here.