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Customer Service Plan
In line with Openreach’s public roll-out plan, GEA-FTTP may be purchased in areas where the FTTP network infrastructure has been deployed. The roll-out plan is updated frequently to reflect progress and availability to address level, and CPs can determine an address’ fibre availability status using the enhanced Managed Line Checker (eMLC) dialogue service, available through the Openreach portal, B2B gateway or web service gateway.
You can find more details about our build progress and expansion plans on the Openreach portal.
This is a summary of the key CP / end customer impacting processes associated with the pre-build of the Openreach network.