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Everything you need to know about changes and developments to our products and services.

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All updates

GEN066/20

28-08-2020
An update on our chat performance

GEN065/20

26-08-2020
Notice of pricing change for non-tech change modify

GEN064/20

25-08-2020
Changes to our Provision opening hours

GEN063/20

25-08-2020
Update on our direct end customer contact proof of concept

GEN060/20

21-08-2020
Changes to the Escalations Process

GEN062/20

21-08-2020
An update on our chat performance

GEN061/20

21-08-2020
Non Standard Lines Price Changes

GEN059/20

19-08-2020
Price Change to Bulk Modification of SOGEA and SOGFast SML

GEN058/20

17-08-2020
Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices

GEN057/20

14-08-2020
Withdrawal of FTTP Managed Installation modules

GEN056/20

10-08-2020
Publication of Service Layer Data guidance

GEN055/20

07-08-2020
SINs/STINs change of URL and email address for enquiries and questions

GEN054/20

29-07-2020
Price Changes to GEA Ancillary Products

GEN053/20

24-07-2020
Communications Provider Itemised Statement (CPIS) file transfer

GEN052/20

17-07-2020
EiVA fixes for SIM orders and Repair Identification

GEN051/20

10-07-2020
Current CSM desk performance

GEN050/20

09-07-2020
Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell

GEN049/20

09-07-2020
Invitation to the Transitioning Copper Services to All IP working group

GEN048/20

08-07-2020
Service Delivery transformation update

GEN047/20

07-07-2020
Publication of repair best practice guides