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Briefings

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GEN035/23

21-06-2023
Openreach Industry consultation - How we propose to exit the 103 priority exchanges by 2030

June 2023

GEN034/23

15-06-2023
Direct End Customer Contact – View My Engineer

GEN033/23

02-06-2023
Launch of SOGEA and SOGfast Advanced managed install

GEN032/23

31-05-2023
Notification of Tranche 12, 119 FTTP priority exchanges, stop sell implementation 4 June 2024

May 2023

GEN031/23

25-05-2023
Removal of Formwize for Level 1 provision and repair CP Escalations

GEN030/23

17-05-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN029/23

10-05-2023
CPs to use Sabor, our replacement for OR Siebel

GEN028/23

25-04-2023
ISDN30 contact route for Job Control

April 2023

GEN027/23

24-04-2023
Notification of tranche 8, 46 FTTP priority exchanges, stop sell implementation 9 May 2023. Realignment of 44 notified exchanges.

GEN026/23

19-04-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN025/23

18-04-2023
This briefing is to update CPs on the planned service degradation measures in the trial areas of Salisbury and Mildenhall

GEN024/23

11-04-2023
Issue with minimum lead times on migrations to SOGEA

GEN023/23

05-04-2023
Issue with Minimum Lead Times on migrations to SOGEA

GEN022/23

29-03-2023
Novations and Transfer of Service price changes

March 2023

GEN021/23

29-03-2023
LLU and Access Locate power price

GEN020/23

27-03-2023
Delay to publication of priority 103 exchange exit consultation

GEN019/23

22-03-2023
Number Portability Geographic pricing changes

GEN018/23

22-03-2023
Engineering and Services Solutions price changes

GEN017/23

17-03-2023
Managing FTTP orders within FTTP Priority Exchange areas where ECCs apply

GEN016/23

01-03-2023
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer extension

GEN015/23

27-02-2023
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

February 2023

GEN014/23

23-02-2023
Short Duration Lines price changes

GEN013/23

22-02-2023
Repair Service Maintenance Levels and associated price changes

GEN012/23

21-02-2023
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast

GEN011/23

20-02-2023
Notice of Credit Vet Policy Document v5 (Published)

GEN010/23

20-02-2023
Enhanced process for SOGEA New Line Provide orders (New Line Provide wrong order type)

GEN009/23

27-01-2023
Planned service degradation measures in the trial areas of Salisbury and Mildenhall

January 2023

GEN008/23

25-01-2023
Design framework change to the CP Portal

GEN007/23

23-01-2023
Eco Repair for Ethernet Cablelink moving to Sabor

GEN005/23

19-01-2023
Notification of tranche 7, 46 FTTP priority exchanges, stop sell implementation 08 February 2023. Realignment of 40 notified exchanges

GEN006/23

19-01-2023
Notification of product stop sells, tranche 11 in 51 FTTP exchanges

GEN004/23

16-01-2023
Designated Vendor Direction (DVD) against Huawei Technologies

GEN003/23

13-01-2023
Updated guide on how to log and check a complaint

GEN002/23

06-01-2023
Version withdrawal of XML services as part of EMP Release R5200

GEN001/23

04-01-2023
Emergency Welfare Process

GEN097/22

28-12-2022
Complex Fault to Fibre Trial

December 2022

GEN094/22

20-12-2022
Cablelink and Accommodation Services price changes from April 2023

GEN095/22

20-12-2022
ECC price changes from April 2023

GEN096/22

20-12-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN093/22

16-12-2022
Delay in processing Service Level Guarantees

GEN092/22

14-12-2022
TRC price changes for April 2023

GEN091/22

14-12-2022
GEA Cablelink price changes for April 2023

GEN089/22

13-12-2022
Notification of the update of the Exchange Closure List

GEN090/22

13-12-2022
Exchange Exit - Refreshed publication of the Exchange exit list by 2030

GEN088/22

12-12-2022
Full adoption of Sabor and closure of Eco X

GEN087/22

08-12-2022
Openreach copper escalations - actions to prioritise end customers without working service

GEN086/22

06-12-2022
Contract termination notifications in the Deddington Exchange Exit Pilot area

GEN085/22

05-12-2022
Complaint webform de-activation

GEN084/22

02-12-2022
Licence Fees for LLU and Access Locate 2023/24

GEN082/22

01-12-2022
Mobile Infill Infrastructure Stop Sell

GEN083/22

01-12-2022
Openreach is urging broadband users to get winter ready

GEN081/22

28-11-2022
LLU and Access Locate 2022/23 and 2023/24 power prices

November 2022

GEN080/22

10-11-2022
Update on our communication plans for CPs and their customers in the WLR withdrawal trial sites (Salisbury and Mildenhall)

GEN079/22

10-11-2022
Invitation to take part in the development of APIs for HUD

GEN078/22

27-10-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

October 2022

GEN077/22

24-10-2022
GEA Ancillaries price change

GEN076/22

17-10-2022
ISDN products are being migrated to Sabor

GEN075/22

13-10-2022
SOTAP lines for temporary use

GEN073/22

12-10-2022
Notification of product stop sells, tranche 10 in 32 FTTP exchanges

GEN074/22

12-10-2022
Notification of tranche 6, 51 FTTP priority exchanges, stop sell implementation 1 November 2022. A realignment of 32 notified exchanges

GEN072/22

10-10-2022
SDEDS closure

GEN071/22

03-10-2022
Multiple Ebilling Users

GEN070/22

03-10-2022
Restoration of Service (Line taken over in error)

GEN069/22

29-09-2022
Openreach changes in support of One Touch Switch

September 2022

GEN068/22

28-09-2022
WLR UK stop sell date and notice to stop new service establishment on WLR

GEN067/22

27-09-2022
Introduction of a new enterprise cloud site in ebXML/B2B Gateway

GEN066/22

20-09-2022
Direct End Customer Contact – Openreach Missed Provision

GEN065/22

16-09-2022
Commercial actions for 19 September 2022 bank holiday

GEN064/22

15-09-2022
WLR Withdrawal in Salisbury and Mildenhall migration update – Reforecasts

GEN063/22

08-09-2022
Notice of Credit Vet Policy Document v4

GEN062/22

05-09-2022
Notice of Direct Debit Issue

GEN061/22

01-09-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN060/22

23-08-2022
GEA and SMPF Ancillaries Price Changes

August 2022

GEN059/22

18-08-2022
Reduction to the price of Fibre Cable for ECCs

GEN058/22

12-08-2022
Version withdrawal of XML services as part of EMP Release R5100

GEN057/22

11-08-2022
Multiple Ebilling Users

GEN056/22

09-08-2022
Notice of Credit Vet Policy Document v4 notified

GEN055/22

05-08-2022
Escalation Formwize Change

GEN054/22

27-07-2022
Closure of Eco X

July 2022

GEN053/22

26-07-2022
This briefing is to update CPs on end customer contact to the customers of ‘non-engaged’ Communications Providers (CP) with active WLR assets in the trial areas (Salisbury and/or Mildenhall)

GEN050/22

21-07-2022
Notification of product stop sells, tranche 9 in 65 FTTP exchanges.

GEN051/22

21-07-2022
Notification of tranche 5, 67 FTTP priority exchanges, stop sell implementation 02 August 2022. A realignment of 30 notified exchanges.

GEN052/22

21-07-2022
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast extension

GEN049/22

19-07-2022
Direct end customer contact transition from trial to business as usual

GEN048/22

11-07-2022
WLR Withdrawal in Salisbury and Mildenhall migration update

GEN047/22

06-07-2022
Policy change to allow SOGEA 0.5Mbps orders within FTTP Priority Stop Sell exchange areas

GEN046/22

05-07-2022
WLR Withdrawal in Salisbury and Mildenhall migration update

GEN045/22

24-06-2022
Direct End Customer Contact Trial – non-appointed repair proof of concept

June 2022

GEN044/22

22-06-2022
Minor Price List Changes

GEN043/22

21-06-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN041/22

16-06-2022
WLR Withdrawal in Salisbury and Mildenhall migration update

GEN042/22

16-06-2022
WLR and ISDN Price Changes

GEN040/22

31-05-2022
Restoration of Service (Line taken over in error)

May 2022

GEN039/22

26-05-2022
ECC and PIA Ancillary Items Price Changes

GEN038/22

11-05-2022
Migrating WLR lines at Non-Served Premises to SOTAP

GEN037/22

09-05-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN036/22

05-05-2022
Proactive Proof of Concept Extension

GEN035/22

26-04-2022
SOTAP Pilot Announcement and Pilot Pricing

April 2022

GEN034/22

25-04-2022
Openreach TLS (SSL) Protocol restrictions to be applied

GEN033/22

21-04-2022
Abortive Visit Charge Price Change

GEN032/22

13-04-2022
Notification of product stop sells, tranche 8 in 46 FTTP exchanges.

GEN031/22

13-04-2022
Notification of tranche 4, 69 FTTP priority exchanges, stop sell implementation 29 April 2022. Realignment of 33 notified exchanges.

GEN030/22

12-04-2022
Version withdrawal of XML services as part of EMP Release R5000

GEN029/22

12-04-2022
Exchange Exit Pilot response to industry

GEN028/22

11-04-2022
SMPF / FTTC Contract termination notifications in the Salisbury and Mildenhall trial areas

GEN027/22

01-04-2022
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer - extension of participation date

GEN026/22

31-03-2022
Engineering Services price changes

March 2022

GEN025/22

31-03-2022
Proactive Proof of Concept 2nd Extension

GEN023/22

25-03-2022
Openreach to proceed with the Exchange Exit Pilot

GEN024/22

25-03-2022
Change to published heat maps

GEN022/22

24-03-2022
Number portability pricing review

GEN021/22

10-03-2022
Special update on Critical National Infrastructure

GEN020/22

09-03-2022
URL change to the way CPs access the Openreach Portal

GEN019/22

03-03-2022
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN018/22

17-02-2022
Delayed consultation response for the Exchange Exit pilot

February 2022

GEN017/22

16-02-2022
Test and learn campaign in Mildenhall

GEN016/22

11-02-2022
Restoration of Service (Line taken over in error)

GEN015/22

10-02-2022
Openreach is creating 4,000 new jobs in 2022

GEN014/22

31-01-2022
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast

January 2022

GEN013/22

27-01-2022
Non-Standard Lines Price Changes

GEN011/22

24-01-2022
Deemed consent principles handbook

GEN012/22

24-01-2022
Restoration of Service (Line taken over in error) process

GEN008/22

21-01-2022
Update: Changes to XML Namespaces on EMP (Uplift and Transformation of ESB)

GEN009/22

21-01-2022
Reseller functionality on Openreach CP portal

GEN010/22

21-01-2022
Openreach SDEDS gateway server certificate renewal

GEN007/22

14-01-2022
Restoration of Service process (line taken over in error)

GEN006/22

12-01-2022
Notification of changes to 16 FTTP priority exchanges stop sell dates

GEN005/22

12-01-2022
Contract termination notifications in the Salisbury and Mildenhall trial areas

GEN004/22

12-01-2022
Notification of product stop sells, Tranche 7 in 98 FTTP exchanges

GEN003/22

06-01-2022
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer

GEN002/22

05-01-2022
Direct End Customer Contact Trial

GEN001/22

05-01-2022
New Line Provide Wrong Order Type WLR3 / LLU MPF

GEN116/21

30-12-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

December 2021

GEN114/21

23-12-2021
ECC and Access Locate Price Changes 2022/23

GEN115/21

23-12-2021
Time Related Charges (TRCs) Price Changes

GEN114/21

23-12-2021
ECC and Access Locate Price Changes 2022/23

GEN113/21

10-12-2021
EiVA self-serve redirection on additional transfer reason

GEN112/21

09-12-2021
Licence Fees for LLU and Access Locate

GEN111/21

06-12-2021
Migrating non-standard lines and lines at non-served premises to All IP

GEN110/21

01-12-2021
Mobile Infill Infrastructure Solution stop sell

GEN109/21

25-11-2021
Restoration of Service (line taken over in error) process

November 2021

GEN108/21

25-11-2021
Novations and Transfer of Service – price change

GEN107/21

25-11-2021
Service Maintenance Levels – price changes

GEN106/21

25-11-2021
Notice for update to bill back up files

GEN105/21

22-11-2021
FFIB Bid Category Pricing model

GEN104/21

19-11-2021
EiVA transfer reasons and self-serve redirection

GEN103/21

15-11-2021
Supply issues with new sub meters ordered for Point of Presence (PoPs)

GEN102/21

12-11-2021
Exchange Exit Pilot Consultation and notification of an Industry briefing session

GEN101/21

08-11-2021
Launch of Openreach Digital Services Test Lab

GEN100/21

22-10-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

October 2021

GEN099/21

22-10-2021
New Line Provide Wrong Order Type WLR3 / LLU MPF - DEFERRAL of proposed check

GEN098/21

21-10-2021
Notification of update to customer briefing GEN096/21

GEN097/21

20-10-2021
Issues with notifications from the Openreach portal

GEN096/21

19-10-2021
Notification of product stop sells, Tranche 6 in 79 FTTP exchanges

GEN095/21

18-10-2021
Exchange Footprint Questions & Answers Version 1.0

GEN094/21

14-10-2021
Organisational change for the CP contact service team

GEN093/21

13-10-2021
Stop Sell implementation date for Tranche 1b and 2 - 13 October 2021

GEN092/21

11-10-2021
Notification of changes to thirteen FTTP priority exchanges stop sell dates

GEN091/21

06-10-2021
Proactive Proof of Concept Extension

GEN090/21

04-10-2021
Notification of postponement of Stop Sell implementation date for Tranche 1b and 2 from 5 October 2021 to 13 October 2021, due to final checks on coverage achieved in Tranche 1b and Tranche 2 notified exchanges

GEN089/21

01-10-2021
New briefing category for Dark Fibre briefings

GEN088/21

30-09-2021
Change of contact details on invoices

September 2021

GEN087/21

28-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN086/21

24-09-2021
New Line Provide Wrong Order Type WLR3 / LLU MPF

GEN085/21

17-09-2021
EMP release schedule 2022

GEN084/21

06-09-2021
Invitation to a virtual Q and A event for UK businesses ahead of digital upgrade of phone network

GEN083/21

06-09-2021
Notification of changes to nine FTTP priority exchanges stop sell dates

GEN082/21

06-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN081/21

02-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN080/21

01-09-2021
GEA and SMPF Ancillaries Price Changes

GEN079/21

27-08-2021
Change to Fibre Enquiries Form

August 2021

GEN078/21

26-08-2021
Price changes for leased line circuits being used to aggregate FTTP to multiple premises

GEN077/21

17-08-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN076/21

17-08-2021
Dark Fibre Access Soft Launch Notification – Now Live

GEN075/21

17-08-2021
Dark Fibre X (DFX) Exchange Reclassification Termination Notification

GEN074/21

16-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN073/21

13-08-2021
Direct End Customer contact – SMS re-appointing

GEN072/21

09-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN071/21

04-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN070/21

02-08-2021
Notification of product stop sells, Tranche 5 in 86 FTTP exchanges and changes to 15 exchange FTTP priority stop sell dates

GEN069/21

23-07-2021
Service Level Guarantees (SLGs)

July 2021

GEN068/21

20-07-2021
Dark Fibre product soft launch notification

GEN067/21

19-07-2021
Dark Fibre Access Launch Pricing

GEN066/21

16-07-2021
Self-serve redirection on EiVA delayed

GEN065/21

14-07-2021
Postponement of update to Bill Back Up files

GEN064/21

12-07-2021
Contact redirection to self-serve on EiVA

GEN063/21

08-07-2021
CP Trial of migration to All IP for end customers with Special Services

GEN062/21

08-07-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN061/21

06-07-2021
Obtaining information on wayleaves granted to Openreach after 28 December 2017

GEN061/21

06-07-2021
Obtaining information on wayleaves granted to Openreach after 28 December 2017

GEN060/21

30-06-2021
Dark Fibre X Pre-2000 Fibre Trial Circuit Distance Extension

June 2021

GEN059/21

24-06-2021
Notice for update to bill back up files

GEN058/21

24-06-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN057/21

22-06-2021
Closure of the Portal Order Tracker

GEN056/21

18-06-2021
New facility to raise escalations via HUD and work-around for Amend FTTP Appointments

GEN055/21

18-06-2021
Improvements to the External Information Point (EIP) Process

GEN054/21

17-06-2021
Changes to FTTP priority exchanges stop sell policy

GEN053/21

16-06-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN052/21

09-06-2021
Dark Fibre X (DFX) Exchange List Update

GEN051/21

28-05-2021
Special Offer to support Stop Sell Exchanges

May 2021

GEN050/21

27-05-2021
Introducing Single Sign On (SSO) to access the Openreach Portal

GEN049/21

24-05-2021
Dark Fibre X Pre-2000 Fibre Trial Second Extension

GEN048/21

20-05-2021
Publication of the Dark Fibre Draft Reference Offer

GEN047/21

19-05-2021
Statement of Requirements Knowledge Call

GEN046/21

13-05-2021
Direct End Customer Contact – move from Proof of Concept to Trial phase

GEN045/21

12-05-2021
CSM EChat Behaviours

GEN044/21

10-05-2021
Openreach ebXML/B2B Gateway. Introduction of a new enterprise cloud site

GEN043/21

10-05-2021
Change to FTTP priority exchanges notified for stop sell in June 2021

GEN042/21

06-05-2021
New feature enhancements on EiVA

GEN041/21

06-05-2021
Summary of CPs Responses to Exchange Footprint Consultation

GEN040/21

30-04-2021
Updated Stop Sell launch pack available on the Openreach website

April 2021

GEN039/21

29-04-2021
Launch of PIA Novations and additional Novation charges

GEN038/21

29-04-2021
Notification of product stop sells (withdrawal of new supply) in an additional 77 FTTP upgrade exchanges

GEN037/21

28-04-2021
Room Licence Fees for LLU and Access Locate

GEN036/21

23-04-2021
Update to DFX Suppliers’ Information Note (SIN) 525

GEN035/21

20-04-2021
Access Locate and ECC Price Changes

GEN034/21

19-04-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN033/21

07-04-2021
Invitation to the Dark Fibre Access Introduction Industry Session

GEN032/21

06-04-2021
Proactive Proof of Concept

GEN031/21

01-04-2021
New features for EiVA

GEN030/21

31-03-2021
WFTMR: Dark Fibre Inter-Exchange Price Changes

March 2021

GEN029/21

31-03-2021
TRC Price Changes

GEN028/21

23-03-2021
How to see service notifications and CP briefings

GEN027/21

23-03-2021
Security changes to access the Openreach Portal

GEN026/21

22-03-2021
New features for EiVA

GEN025/21

12-03-2021
Covid-19: Engineers working in customer premises and exchange buildings

GEN024/21

09-03-2021
Update to the Disputed No Access process

GEN023/21

05-03-2021
New features for EiVA

GEN022/21

24-02-2021
Changes to the Full Fibre Infrastructure Build (FFIB) bid management process

February 2021

GEN021/21

19-02-2021
Changes to the Escalations Formwize, FTTP manager escalations

GEN020/21

16-02-2021
New features and enhancements on EiVA

GEN019/21

12-02-2021
Exchange Footprint Consultation – Publication of Additional Exchange Information

GEN018/21

11-02-2021
Increased demand into escalations

GEN017/21

10-02-2021
Improving engineer and end customer safety on appointed repair tasks during Covid

GEN016/21

09-02-2021
Openreach SDEDS Gateway Server Certificate Renewal SDEDS) gateway server certificate renewal

GEN015/21

03-02-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)

GEN014/21

03-02-2021
Dark Fibre X Pre-2000 Fibre Trial Extension

GEN013/21

02-02-2021
New features on EiVA for faults

GEN012/21

29-01-2021
HUD now available for all provision products

January 2021

GEN011/21

28-01-2021
SOGEA reversion pricing to legacy products

GEN010/21

28-01-2021
SML4 price increase

GEN009/21

28-01-2021
Notice of essential maintenance of Ebilling system for 13 March 2021

GEN008/21

25-01-2021
Notification of product stop sells (withdrawal of new supply) in an additional 51 FTTP upgrade exchanges

GEN007/21

22-01-2021
CSM EChat Survey

GEN006/21

21-01-2021
New features on EiVA for faults

GEN005/21

21-01-2021
Copper Provision Policy is being changed for FTTP new site locations

GEN004/21

20-01-2021
Emergency Welfare Process Updates

GEN003/21

18-01-2021
All Provision and Repair / Risk Assessments and Method Statements process

GEN002/21

13-01-2021
Openreach Customer portal - January 2021 review sessions

GEN001/21

04-01-2021
Direct End Customer Contact Proof of Concept

GEN118/20

23-12-2020
Emergency Welfare Process Update

December 2020

GEN117/20

23-12-2020
Additional guidance related to pricing for leased lines used to aggregate FTTP

GEN116/20

22-12-2020
New features on EiVA for faults

GEN115/20

22-12-2020
New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details

GEN114/20

22-12-2020
Improvement for Customer Satisfaction Surveys on EiVA

GEN113/20

18-12-2020
WLR Withdrawal - Reminder of national WLR product withdrawal

GEN112/20

18-12-2020
Openreach is announcing over 5,000 new jobs

GEN111/20

11-12-2020
Withdrawal of key worker process for all products

GEN110/20

10-12-2020
Invitation to Customer Service Plan and other processes best practice call

GEN109/20

10-12-2020
Latest customer portal migration plan

GEN108/20

07-12-2020
Version withdrawal of XML services as part of EMP Release R4600

GEN107/20

03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint

GEN105/20

02-12-2020
Repair Journey Customer Improvements

GEN104/20

01-12-2020
Network In Advance price change

GEN102/20

30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises

November 2020

GEN103/20

30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function

GEN101/20

30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website

GEN100/20

24-11-2020
Rescheduled customer portal show and tell dashboard sessions

GEN099/20

20-11-2020
Notice for introduction of new field to bill back up files

GEN097/20

17-11-2020
Direct End Customer Contact Proof of Concept

GEN098/20

17-11-2020
CSM chat validation

GEN095/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

GEN096/20

16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working

GEN094/20

12-11-2020
New customer portal migration plan

GEN093/20

11-11-2020
New customer portal show and tell sessions on Webex

GEN092/20

11-11-2020
Price Changes to Engineering Services and Service Solutions

GEN090/20

06-11-2020
Browser compatibility matrix updated

GEN091/20

06-11-2020
Exceptions Best Practice Guide for IT System issues

GEN089/20

05-11-2020
Novations and Transfers of Service Price Changes

GEN088/20

05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process

GEN087/20

04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process

GEN086/20

30-10-2020
Openreach ebXML Gateway New Site Introduction

October 2020

Gen085/20

23-10-2020
CSM team intraday performance report

GEN084/20

23-10-2020
DFX Pre-2000 Fibre Trial

GEN083/20

21-10-2020
Changes to Cease Before Provide

GEN082/20

20-10-2020
New features on HUD and EiVA

GEN081/20

16-10-2020
Mobile Infill Infrastructure (MiiS)

GEN079/20

12-10-2020
Update on Openreach Coronavirus Test and Protect Process

GEN080/20

12-10-2020
Change of contact details for Openreach Billing Dispute Escalations - All Products

GEN078/20

05-10-2020
Notification of product stop sells in an additional 51 FTTP upgrade exchanges

GEN077/20

30-09-2020
Version 3 of the deemed consent principles handbook

September 2020

GEN075/20

29-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch

GEN076/20

29-09-2020
Invitation to the Transitioning Copper Services to All IP working group

GEN072/20

22-09-2020
SML4 price increase

GEN073/20

22-09-2020
SML3 and SML4 launch on Gfast, SOGEA and SOGfast

GEN071/20

18-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete

GEN069/20

14-09-2020
Change to CSM chat terms

GEN068/20

07-09-2020
Publication of repair best practice guides

GEN070/19

06-09-2020
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE

GEN067/20

01-09-2020
Site Specific Risk Assessment, Out of Hours and Named Engineer new process

GEN066/20

28-08-2020
An update on our chat performance

August 2020

GEN065/20

26-08-2020
Notice of pricing change for non-tech change modify

GEN064/20

25-08-2020
Changes to our Provision opening hours

GEN063/20

25-08-2020
Update on our direct end customer contact proof of concept

GEN060/20

21-08-2020
Changes to the Escalations Process

GEN062/20

21-08-2020
An update on our chat performance

GEN061/20

21-08-2020
Non Standard Lines Price Changes

GEN059/20

19-08-2020
Price Change to Bulk Modification of SOGEA and SOGFast SML

GEN058/20

17-08-2020
Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices

GEN057/20

14-08-2020
Withdrawal of FTTP Managed Installation modules

GEN056/20

10-08-2020
Publication of Service Layer Data guidance

GEN055/20

07-08-2020
SINs/STINs change of URL and email address for enquiries and questions

GEN054/20

29-07-2020
Price Changes to GEA Ancillary Products

July 2020

GEN053/20

24-07-2020
Communications Provider Itemised Statement (CPIS) file transfer

GEN052/20

17-07-2020
EiVA fixes for SIM orders and Repair Identification

GEN051/20

10-07-2020
Current CSM desk performance

GEN050/20

09-07-2020
Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell

GEN049/20

09-07-2020
Invitation to the Transitioning Copper Services to All IP working group

GEN048/20

08-07-2020
Service Delivery transformation update

GEN047/20

07-07-2020
Publication of repair best practice guides

GEN046/20

06-07-2020
Update: Openreach chat solution and EiVA migration 4 July 2020

GEN045/20

02-07-2020
Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020

GEN044/20

01-07-2020
Direct end customer contact proof of concept

GEN043/20

01-07-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices

GEN042/20

29-06-2020
Notification of product stop sells in an additional 117 FTTP upgrade exchanges

June 2020

GEN040/20

25-06-2020
Data improvements to the eMLC dialogue service

GEN041/20

25-06-2020
New Circuit fault scheduling self-serve updates

GEN038/20

18-06-2020
CP systems incident notification to Openreach

GEN039/20

18-06-2020
Escalations Trial change in acceptance criteria

GEN046/19

12-06-2020
Improving the way new user registration requests are sent to the ORDI Team

GEN037/20

10-06-2020
New sub-processors (data privacy) - notification of update to log

GEN036/20

08-06-2020
Bulk Updates Trial Process

GEN032/20

06-06-2020
Invitation to the WLR industry consultation working group

GEN035/20

05-06-2020
eChat changes: implementation of EiVA and changing eChat platform

GEN034/20

22-05-2020
Planned Engineering Work and Incident Notifications

May 2020

GEN033/20

19-05-2020
Updated EMP Plus release dates

GEN030/20

05-05-2020
Bringing forward provision appointments on behalf of CPs

GEN031/20

05-05-2020
Notice of GBBU User Guide version update

GEN028/20

29-04-2020
Emergency Welfare Echat Trial

April 2020

GEN029/20

29-04-2020
Openreach ebXML/B2B Gateway Signing Certificate Renewal

GEN027/20

28-04-2020
New Openreach Portal workshops

GEN026/20

23-04-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers

GEN024/20

21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN025/20

21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN023/20

14-04-2020
Supporting UK Small and Medium Enterprises (SMEs)

GEN022/20

09-04-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal

GEN021/20

08-04-2020
Escalations Trial Change to Acceptance Criteria

GEN020/20

02-04-2020
PIA Ancillary Items and SLU Joint Box Break-In Price Changes

GEN019/20

01-04-2020
Escalations Trial Change to Acceptance Criteria

GEN018/20

23-03-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations

March 2020

GEN017/20

20-03-2020
Changes to our offshore call centre availability on Sunday 22 March

GEN016/20

12-03-2020
Version withdrawal of XML services as part of EMP Release R4400

GEN015/20

11-03-2020
Change to WLR withdrawal working group meeting planned for 16 March 2020

GEN014/20

28-02-2020
TRC and AVC prices for 2020/21

February 2020

GEN013/20

27-02-2020
GEA Cablelink cease price change

GEN012/20

26-02-2020
Openreach SDEDS Gateway Migration to Enterprise cloud sites.

GEN011/20

25-02-2020
Launch pricing for two SOGEA/SOGFast Site Visit Reasons (SVR)

GEN010/20

24-02-2020
Invitation to the WLR industry consultation working group

GEN009/20

21-02-2020
Update on EiVA integration into View My Job and Portal eChat

GEN008/20

13-02-2020
Special Fault Investigation - price and product changes

GEN007/20

07-02-2020
Service Delivery Transformation Update

GEN006/20

03-02-2020
Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites

GEN005/20

29-01-2020
More Focussed Appointments price changes

January 2020

GEN004/20

27-01-2020
EiVA integration into View My Job and Portal eChat Links

GEN002/20

24-01-2020
Dark Fibre X product contract change notification

GEN003/20

24-01-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal

GEN001/20

16-01-2020
B2B gateway - Introduction of new enterprise cloud sites

GEN112/19

23-12-2019
Service Delivery Transformation Update

December 2019

GEN113/19

23-12-2019
GEA, LLU, PIA Price Review

GEN111/19

20-12-2019
Update: Contact channels in Gurugram affected by the Delhi protests

GEN110/19

19-12-2019
Contact channels in Gurugram affected by the Delhi protests

GEN107/19

16-12-2019
Changes to High Impact Provision Of Service (HIPOS) escalation route

GEN108/19

16-12-2019
Changes to Gfast escalation routes

GEN106/19

16-12-2019
Changes to Line Isolations Units escalation route

GEN109/19

16-12-2019
Changes to Named engineer escalation route

GEN103/19

09-12-2019
Notification of Product Stop Sells for the Salisbury and Mildenhall Trials

GEN104/19

09-12-2019
Notification of Salisbury and Mildenhall trials start date

GEN105/19

09-12-2019
Invitation to attend an event on the future of WLR and related products

GEN102/19

06-12-2019
Impacts to our Customer Service team

GEN100/19

27-11-2019
EMP system test which will change the prefix to order/fault report references in EMP

November 2019

GEN101/19

27-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

GEN099/19

25-11-2019
UPDATE: Agile appointing Proof of Concept

GEN097/19

22-11-2019
Introduction of a new region for Dark Fibre X (DFX)

GEN098/19

22-11-2019
Full Launch of Dark Fibre X product

GEN096/19

20-11-2019
EiVA to eChat hand-off technical trial

GEN095/19

15-11-2019
Agile appointing Proof of Concept

GEN094/19

14-11-2019
Notification of intention to withdraw all Broadband Boost Products.

GEN093/19

05-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites

GEN092/19

01-11-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN091/19

31-10-2019
Named Engineer Process Reminder

October 2019

GEN090/19

31-10-2019
ECC Pricing Update, effective from 2 December 2019 and 31 January 2020

GEN089/19

30-10-2019
Review of Local Loop Unbundling (LLU) Ancillaries Prices

GEN088/19

30-10-2019
Openreach Webservice/XML Gateway. Decommissioning of old stack Infrastructure

GEN087/19

25-10-2019
Project Services pricing

GEN085/19

24-10-2019
EMP system test which will change the prefix to order/fault report references in EMP

GEN086/19

24-10-2019
Version withdrawal of XML services as part of EMP Release R4300

GEN084/19

23-10-2019
Update on our CSM site in Pune India affected by the elections

GEN083/19

17-10-2019
CSM site in Pune India will be affected by the elections

GEN081/19

15-10-2019
Changes to SOGEA escalation routes

GEN080/19

15-10-2019
Changes to Application Service Desk escalation routes

GEN082/19

15-10-2019
Changes to Premium Business Helpdesk escalation routes

GEN079/19

02-10-2019
Site Specific Risk Assessment Method Statement (SSRAMS) New Process Trial

GEN078/19

27-09-2019
Invitation to the WLR withdrawal industry consultation working group

September 2019

GEN077/19

26-09-2019
Changes to ISDN2 and ISDN30 escalation routes

GEN076/19

25-09-2019
Introduction of two new regions for Dark Fibre X (DFX)

GEN075/19

20-09-2019
Issue with a change scheduled to be deployed in EMP R4150 on 21 September 2019

GEN073/19

19-09-2019
Changes to bridge case target SLAs

GEN074/19

19-09-2019
Updated Confidential SOR Process

GEN071/19

13-09-2019
Notice of change to wabilling@bt.com email account

GEN072/19

13-09-2019
FTTP Exchange/Single Order Exchange Upgrade trials consultation response

GEN070/19

06-09-2019
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE

GEN069/19

30-08-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

August 2019

GEN068/19

19-08-2019
Premium Business Helpdesk Proforma Change

GEN067/19

19-08-2019
The Electronic Communications Code(Conditions and Restrictions)Regulations 2003

GEN065/19

15-08-2019
Non-Standard Lines Price Changes

GEN066/19

15-08-2019
Engineering and Service Solutions Price Changes

GEN064/19

08-08-2019
Network delivery under The Electronic Communications Code Regulations

GEN062/19

08-08-2019
Soft Launch of Dark Fibre X product (including prices)

GEN063/19

08-08-2019
Notice of GBBU User Guide version update

GEN059/19

07-08-2019
Weather conditions in India

GEN057/19

02-08-2019
SOR8492: CP personnel working beyond the NTE - in-life process launch

GEN058/19

02-08-2019
SOR8492: CP personnel working beyond the NTE - in-life process launch

GEN056/19

25-07-2019
Consultation response extension FTTP Exchange/Single Order Exchange Upgrade trials

July 2019

GEN054/19

18-07-2019
Bulk Modification Price Change

GEN055/19

18-07-2019
Project Services Optional Services

GEN053/19

04-07-2019
Invitation to attend an event on the future of WLR and related products

GEN052/19

02-07-2019
SLU Portfolio price changes

GEN051/19

01-07-2019
Notice of change to wabilling@bt.com email account

GEN050/19

27-06-2019
Fibre Cable (ECC) Price Change

June 2019

GEN049/19

25-06-2019
WLR withdrawal programme - subscribe to our newsletter

GEN049/19

25-06-2019
WLR withdrawal programme - subscribe to our newsletter

GEN048/19

17-06-2019
Consultation response on upgrading UK's digital infrastructure with GEA-FTTP

GEN047/19

17-06-2019
Consultation on FTTP Exchange Upgrade and Single Order Exchange Upgrade trials

GEN044/19

06-06-2019
UPDATE:Invitation to the WLR/SOTAP industry consultation working group

GEN045/19

06-06-2019
Invitation to join a knowledge call on the WLR withdrawal programme

GEN043/19

23-05-2019
Sim2 eChat

May 2019

GEN042/19

22-05-2019
SDEDS Server Certificate Renewal

GEN040/19

20-05-2019
Invitation to the WLR / SOTAP industry consultation working group

GEN041/19

20-05-2019
Electrical compliance requirements for LLU and Access Locate Points of Presence

GEN039/19

16-05-2019
Password protection of attachments

GEN038/19

14-05-2019
Openreach to update design of end customer website

GEN037/19

13-05-2019
EiVA chatbot availability in production

GEN036/19

08-05-2019
Customer Service Management (CSM) teams

GEN035/19

01-05-2019
Response extension for Upgrading the UK's digital infrastructure consultation

GEN033/19

18-04-2019
Notification of the deployment of a change which was scheduled in EMP R4000 on 23 March 2019

April 2019

GEN032/19

16-04-2019
Notification of amendments to changes scheduled to be deployed in EMP R4000+

GEN031/19

15-04-2019
CSM site in Pune India will be affected by the national elections

GEN030/19

01-04-2019
Publication of a revised dimensioning tool for the Flexible Comingling Product (FCP)

GEN029/19

26-03-2019
Invitation to the WLR / SOTAP industry consultation working group

March 2019

GEN028/19

25-03-2019
Revised space licence fees for LLU and Access Locate

GEN027/19

22-03-2019
Notification of amendments to a change scheduled to be deployed in EMP R4000 on 23 March 2019

GEN026/19

21-03-2019
Openreach consultation on an exchange-based approach to upgrading the UK's digital infrastructure

GEN025/19

20-03-2019
Notification of amendments to changes scheduled to be deployed in EMP R4000 on 23 March 2019

GEN024/19

20-03-2019
Migration of legacy SDEDS to new Openreach Infrastructure

GEN023/19

13-03-2019
Notification of an amendment to a change scheduled to be deployed in EMP R4000 on 23 March 2019

GEN021/19

08-03-2019
Industry consultation on the UKs digital infrastructure

GEN022/19

08-03-2019
Removing visit save on simultaneous provide of WLR3 / LLU MPF and GEA-FTTC

GEN020/19

05-03-2019
Automatic Compensation - changes to support our customers

GEN019/19

04-03-2019
Change to SIM2 orders matching period

GEN017/19

04-03-2019
e-Chat for CP Complaints - Trial

GEN018/19

04-03-2019
Changes to Openreach Portal Contact Us Page

GEN016/19

28-02-2019
TRC and SFI prices for 2019/20

February 2019

GEN014/19

20-02-2019
Revised energy usage per kWh pricing for Local Loop Unbundling (LLU) and Access Locate products

GEN015/19

19-02-2019
Pilot and roll-out of capability for Openreach IP authentication on GEA-FTTC services

GEN013/19

19-02-2019
EiVA Chatbot Proof of Concept

GEN012/19

15-02-2019
Notice of GBBU User Guide version update

GEN010/19

08-02-2019
CP contact routes for DSO & ECRT teams

GEN011/19

08-02-2019
Emergency Welfare Process Development Review

GEN009/19

31-01-2019
Rollback of Change Deployed within EMP R3950 on 19 January 2019

January 2019

GEN008/19

30-01-2019
Invitation to the WLR / SOTAP industry consultation working group

GEN006/19

24-01-2019
Improving the way new requests are raised to the Openreach Data Integrity Team

GEN007/19

24-01-2019
Notification of Contracts - data protection changes

GEN005/19

18-01-2019
Statement of Requirements System Changes

GEN004/19

17-01-2019
EMP Release - raising manual Emergency Welfare faults

GEN003/19

10-01-2019
Statement of Requirements System Changes

GEN002/19

09-01-2019
CP personnel working beyond the Network Termination Equipment (NTE) Proof of Concept extension

GEN001/19

07-01-2019
Reminder to register for the next WLR withdrawal industry consultation sub working group session

GEN106/20

Openreach Presents: The UK Digital Upgrade

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