07-01-2022
SOGEA Advanced Managed Install Pilot
06-01-2022
Northern Ireland Remote Layer 2 Switch GEA Cablelink and CVLAN special offer
05-01-2022
Direct End Customer Contact Trial
05-01-2022
New Line Provide Wrong Order Type WLR3 / LLU MPF
05-01-2022
Openreach fibre availability at Equinix LD7 Data Centre Slough
05-01-2022
Openreach fibre availability at NTT Hemel 4 Data Centre Slough
30-12-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
23-12-2021
ECC and Access Locate Price Changes 2022/23
23-12-2021
ECC and Access Locate Price Changes 2022/23
23-12-2021
Time Related Charges (TRCs) Price Changes
23-12-2021
Review of Local Loop Unbundling (LLU) Prices
23-12-2021
SOGEA and SOGFast Price Changes
23-12-2021
GEA-FTTC Price Changes
23-12-2021
GEA-FTTC Price Changes
23-12-2021
GEA-FTTP Price Changes (including FVA and FOD)
23-12-2021
Application of indexation to GEA-FTTP Equinox pricing for 2022/23
23-12-2021
Ethernet and Main-link Price Changes 2022/23
23-12-2021
WLR Price Changes
23-12-2021
Review of Wholesale Line Rental (WLR) and ISDN Ancillaries – Calling and Network Feature Prices
23-12-2021
ISDN2 and ISDN30 Price Changes
22-12-2021
Ethernet Cablelink Product Description and SIN1001 update
21-12-2021
Cablelink Variant Stop Sell and 2022/23 Price Changes
20-12-2021
Review of Sub Loop Unbundling (SLU) Prices
20-12-2021
SOGEA D Side Only (Day 2) Trial in Mildenhall
17-12-2021
Notice of scheduled outages of billing system for Q1 2022/23
16-12-2021
PIA Price Changes 2022/23
16-12-2021
Dark Fibre Price Changes 2022/23
15-12-2021
LLU and Access Locate 2022/23 energy price review
15-12-2021
Ethernet Planning Performance Briefing
15-12-2021
Civil Performance Briefing
13-12-2021
Ethernet Backhaul Direct (EBD): extended lead-time for equipment supply
10-12-2021
EiVA self-serve redirection on additional transfer reason
09-12-2021
Licence Fees for LLU and Access Locate
09-12-2021
Dynamic Line Management (DLM) Reset Process Improvement Trial
09-12-2021
Dynamic Line Management (DLM) Policy Modification Special Offer
08-12-2021
Extension to the End of Life date for BES, WES, WEES and WES AGG
06-12-2021
Migrating non-standard lines and lines at non-served premises to All IP
01-12-2021
Mobile Infill Infrastructure Solution stop sell
25-11-2021
Restoration of Service (line taken over in error) process
25-11-2021
Novations and Transfer of Service – price change
25-11-2021
SOGEA and SOGfast Advanced install Pilot price
25-11-2021
Service Maintenance Levels – price changes
25-11-2021
Notice for update to bill back up files
22-11-2021
Expansion of scope for CP personnel working at and beyond the NTE
22-11-2021
FFIB Bid Category Pricing model
22-11-2021
New Services and Functionality on the PIA Product
19-11-2021
EiVA transfer reasons and self-serve redirection
19-11-2021
ETH 052/21 Civil Performance Briefing
18-11-2021
ETH051/21 Next Generation EAD NTEs - Pilot Expansion
15-11-2021
Supply issues with new sub meters ordered for Point of Presence (PoPs)
12-11-2021
Exchange Exit Pilot Consultation and notification of an Industry briefing session
10-11-2021
FTTP speed test trial
08-11-2021
Launch of Openreach Digital Services Test Lab
01-11-2021
FTTP on Demand near network commercial trial
01-11-2021
Saturday Appointing for FTTP
01-11-2021
FTTP on Demand coverage expansion
22-10-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
22-10-2021
New Line Provide Wrong Order Type WLR3 / LLU MPF - DEFERRAL of proposed check
22-10-2021
Civil Performance Briefing
21-10-2021
Notification of update to customer briefing GEN096/21
20-10-2021
Issues with notifications from the Openreach portal
19-10-2021
Notification of product stop sells, Tranche 6 in 79 FTTP exchanges
18-10-2021
Exchange Footprint Questions & Answers Version 1.0
14-10-2021
Organisational change for the CP contact service team
13-10-2021
Stop Sell implementation date for Tranche 1b and 2 - 13 October 2021
11-10-2021
Notification of changes to thirteen FTTP priority exchanges stop sell dates
07-10-2021
Notice of scheduled outages of billing system for October 2021
07-10-2021
OSEA 6500 and OSEA Lite: extended lead-times for equipment supply
06-10-2021
Proactive Proof of Concept Extension
06-10-2021
LLU MPF Price Changes
05-10-2021
Dynamic Line Management Stability Policy Extension
04-10-2021
GEA-FTTP Equinox Offer
04-10-2021
Notification of postponement of Stop Sell implementation date for Tranche 1b and 2 from 5 October 2021 to 13 October 2021, due to final checks on coverage achieved in Tranche 1b and Tranche 2 notified exchanges
01-10-2021
Launch of FTTP Subsequent Provide (as remote activation)
01-10-2021
New briefing category for Dark Fibre briefings
01-10-2021
Dark Fibre Pre-2000 Fibre Trial Restart
30-09-2021
Change of contact details on invoices
29-09-2021
GEA-FTTP Equinox Offer
28-09-2021
Ethernet service update
28-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
24-09-2021
New Line Provide Wrong Order Type WLR3 / LLU MPF
24-09-2021
Civil Performance Briefing
20-09-2021
New Services and Functionality on the PIA Product
17-09-2021
Ethernet system failure update
17-09-2021
EMP release schedule 2022
16-09-2021
Urgent Communication - Ethernet system failure
14-09-2021
Notice of scheduled outages of billing system for Q4 2021/22
06-09-2021
Connect the Unconnected special offer
06-09-2021
Invitation to a virtual Q and A event for UK businesses ahead of digital upgrade of phone network
06-09-2021
Notification of changes to nine FTTP priority exchanges stop sell dates
06-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
02-09-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
01-09-2021
Stop Sell of Broadcast Access
01-09-2021
GEA and SMPF Ancillaries Price Changes
01-09-2021
OSA FSP3000 Filter Connect and OSA XG210 Filter Connect: new product codes
27-08-2021
Change to Fibre Enquiries Form
26-08-2021
Price changes for leased line circuits being used to aggregate FTTP to multiple premises
20-08-2021
Civils Performance Briefing
20-08-2021
Pricing special offer on GEA-FTTC/SOGEA and Gfast/SOGfast
18-08-2021
Next Generation EAD (XG120 introduction) Pilot dates
17-08-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
17-08-2021
Dark Fibre Access Soft Launch Notification – Now Live
17-08-2021
Dark Fibre X (DFX) Exchange Reclassification Termination Notification
16-08-2021
PIA Underground Proof of Concept announcement
16-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
13-08-2021
Direct End Customer contact – SMS re-appointing
09-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
09-08-2021
New Functionality on the PIA Product
04-08-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
02-08-2021
Reduction to price of PIA Network Adjustment Verification - Complex
02-08-2021
Notification of product stop sells, Tranche 5 in 86 FTTP exchanges and changes to 15 exchange FTTP priority stop sell dates
27-07-2021
Notice of scheduled outages of billing system for August 2021
23-07-2021
WLR Siebel upgraded platform now live on Equivalence Management Platform (EMP)
23-07-2021
Service Level Guarantees (SLGs)
22-07-2021
OSEA 6500 Filter Connect: new product codes
22-07-2021
WLR and ISDN Price Changes
20-07-2021
Dark Fibre product soft launch notification
20-07-2021
GEA-FTTP build to the wall trial
19-07-2021
Dark Fibre Access Launch Pricing
19-07-2021
New Services and Functionality on the PIA Product
16-07-2021
Self-serve redirection on EiVA delayed
16-07-2021
Civil Performance Briefing
15-07-2021
CP Guide for ordering Ethernet Cablelink
14-07-2021
Postponement of update to Bill Back Up files
12-07-2021
Contact redirection to self-serve on EiVA
08-07-2021
CP Trial of migration to All IP for end customers with Special Services
08-07-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
06-07-2021
Obtaining information on wayleaves granted to Openreach after 28 December 2017
06-07-2021
Obtaining information on wayleaves granted to Openreach after 28 December 2017
06-07-2021
OSA FSP3000 wavelength product withdrawal from new supply
02-07-2021
Weekend Working for GEA FTTC PCP Only
01-07-2021
GEA-FTTP Equinox Offer
30-06-2021
Dark Fibre X Pre-2000 Fibre Trial Circuit Distance Extension
30-06-2021
FTTP Cancellation Charges – Change of price list description
29-06-2021
EBD Early Termination Charges Reductions
25-06-2021
New facility to raise escalations via HUD
24-06-2021
Notice for update to bill back up files
24-06-2021
Drop-in sessions supporting Tranche 1a FTTP exchange upgrade stop sell
24-06-2021
Withdrawal from new supply of EAD RO1 connections
24-06-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
23-06-2021
Openreach is announcing a further 551 more locations in our FTTP build plan
23-06-2021
GEA-FTTP 1 Gigabit GEA Cablelink special offer
23-06-2021
Excess Construction Charge (ECC) Fixed Fee Update and EAD Connection Charges Price Changes
22-06-2021
Closure of the Portal Order Tracker
22-06-2021
Ethernet NTE Briefing Number 8
18-06-2021
New facility to raise escalations via HUD and work-around for Amend FTTP Appointments
18-06-2021
Civil Performance Briefing
18-06-2021
Improvements to the External Information Point (EIP) Process
17-06-2021
Update on Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days
17-06-2021
Changes to FTTP priority exchanges stop sell policy
16-06-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
10-06-2021
Dynamic Line Management Stability Policy Trial
09-06-2021
PIA Product – Evidence Upload Fix
09-06-2021
Dark Fibre X (DFX) Exchange List Update
09-06-2021
Sabor launched for all CPs to manage Ethernet orders and faults
07-06-2021
Notice of scheduled outages of billing system for Q3 2021/22
07-06-2021
Postponement of billing system outages scheduled for June 2021
28-05-2021
GEA-FTTP Only Offer v2 updates
28-05-2021
Special Offer to support Stop Sell Exchanges
28-05-2021
Openreach is announcing FTTP build plans to upgrade millions more rural homes and businesses
27-05-2021
Introducing Single Sign On (SSO) to access the Openreach Portal
24-05-2021
Dark Fibre X Pre-2000 Fibre Trial Second Extension
21-05-2021
Closure of FTTP Bulk update trial
21-05-2021
Cablelink order entry issue for Internal variants
20-05-2021
Publication of the Dark Fibre Draft Reference Offer
20-05-2021
Civil Performance Briefing
19-05-2021
Ethernet Access Direct Reach and Mainlink billing correction update
19-05-2021
Statement of Requirements Knowledge Call
18-05-2021
10 Gigabit GEA Cablelink for GEA-FTTP special offer
17-05-2021
OSA Repair journey update
17-05-2021
Changes to the PIA Product
13-05-2021
OSA Repair journey update
13-05-2021
Direct End Customer Contact – move from Proof of Concept to Trial phase
12-05-2021
CSM EChat Behaviours
10-05-2021
Openreach ebXML/B2B Gateway. Introduction of a new enterprise cloud site
10-05-2021
Change to FTTP priority exchanges notified for stop sell in June 2021
06-05-2021
New feature enhancements on EiVA
06-05-2021
Notice of essential maintenance outage of billing system for June 2021
06-05-2021
Summary of CPs Responses to Exchange Footprint Consultation
30-04-2021
Launch of out of hours multiple MPF tie pair retermination product
30-04-2021
Cablelink High Fibre count variants launch
30-04-2021
OSA EMP repair journey update
30-04-2021
Updated Stop Sell launch pack available on the Openreach website
29-04-2021
Launch of PIA Novations and additional Novation charges
29-04-2021
Notification of product stop sells (withdrawal of new supply) in an additional 77 FTTP upgrade exchanges
29-04-2021
LLU DC Power Options Price Changes
28-04-2021
Room Licence Fees for LLU and Access Locate
27-04-2021
Ethernet Product Withdrawals and OSEA and ONBS Minor Price Changes
27-04-2021
WLR Migration or Conversion from SOGEA Price Changes
27-04-2021
Engineering policy change to pole loading on 180° distributed poles
26-04-2021
Changes to the PIA Application Programming Interface (API) Product
23-04-2021
Update to DFX Suppliers’ Information Note (SIN) 525
23-04-2021
Civil Performance Briefing
23-04-2021
OSA Repair journey update
20-04-2021
EAD circuit completion where there is no power
20-04-2021
PIA Ancillary Items Price Changes
20-04-2021
Access Locate and ECC Price Changes
19-04-2021
Ethernet and WDM Services Price Changes
19-04-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
19-04-2021
OSEA 6500 Filter Connect product description update
15-04-2021
GEA-FTTP Minimum Term Period (Amendment to ACCN OR706)
15-04-2021
OSA Repair journey
08-04-2021
LLU Price Changes
07-04-2021
Invitation to the Dark Fibre Access Introduction Industry Session
06-04-2021
GEA-FTTC Price Changes
06-04-2021
Proactive Proof of Concept
01-04-2021
Cablelink High Fibre count variants launch
01-04-2021
New features for EiVA
31-03-2021
GEA-FTTP, FVA and FOD Price Changes
31-03-2021
WLR Price Changes
31-03-2021
Launch of High Fibre Count Cablelink Products and Cablelink Price Changes
31-03-2021
SOGEA Price Changes
31-03-2021
LLU Price Changes
31-03-2021
ISDN2 and ISDN30 Price Changes
31-03-2021
WFTMR: Dark Fibre Inter-Exchange Price Changes
31-03-2021
GEA-FTTC Price Changes
31-03-2021
TRC Price Changes
31-03-2021
WFTMR: PIA Price Changes
31-03-2021
SMPF Price Changes
29-03-2021
GEA-FTTP Advanced Trial
25-03-2021
Notice of scheduled outages of billing system for Q2 2021/22
25-03-2021
FTTP Provision – new structured notes
24-03-2021
OSEA Filter Connect Lite Available Now
23-03-2021
How to see service notifications and CP briefings
23-03-2021
Security changes to access the Openreach Portal
22-03-2021
Changes to the PIA Product
22-03-2021
New features for EiVA
19-03-2021
GEA-FTTP Only Offer v2 and Localised Marketing Offer – Lockdown related updates
19-03-2021
Civil Performance Briefing
19-03-2021
Update on Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days
19-03-2021
PoC to test the use of the video technology platform, SightCall
18-03-2021
Extension to the End of Life date of BES, WES, WEES and WES AGG
12-03-2021
Extension of EAD 1Gbps CLA and HNR Connection Special Offer
12-03-2021
Covid-19: Engineers working in customer premises and exchange buildings
09-03-2021
Saturday appointing for GEA-FTTP
09-03-2021
Update to the Disputed No Access process
05-03-2021
New features for EiVA
03-03-2021
ISO270001 certification for Ethernet and Optical products
25-02-2021
LLU and Access Locate 2021/22 energy price review
24-02-2021
Changes to the Full Fibre Infrastructure Build (FFIB) bid management process
23-02-2021
OSEA Filter Connect Lite Launch
19-02-2021
Changes to the Escalations Formwize, FTTP manager escalations
19-02-2021
Civils update February 2021
16-02-2021
New features and enhancements on EiVA
12-02-2021
Exchange Footprint Consultation – Publication of Additional Exchange Information
11-02-2021
Increased demand into escalations
10-02-2021
Improving engineer and end customer safety on appointed repair tasks during Covid
09-02-2021
Openreach SDEDS Gateway Server Certificate Renewal SDEDS) gateway server certificate renewal
04-02-2021
Notification to commence a proof of concept of a new WLR3 159 calling and network feature
04-02-2021
End of the daily DLM reset interim solution
03-02-2021
Invitation to the Transitioning Copper Services to All IP working group (formerly known as WLR industry consultation working group)
03-02-2021
Dark Fibre X Pre-2000 Fibre Trial Extension
02-02-2021
New features on EiVA for faults
29-01-2021
GEA-FTTP Only Offer v2 – Lockdown related updates
29-01-2021
HUD now available for all provision products
28-01-2021
SOGEA reversion pricing to legacy products
28-01-2021
SML4 price increase
28-01-2021
Notice of essential maintenance of Ebilling system for 13 March 2021
27-01-2021
Pilot/Soft Launch of next generation NTEs for EAD
25-01-2021
Notification of product stop sells (withdrawal of new supply) in an additional 51 FTTP upgrade exchanges
22-01-2021
Extension to SOGEA New Line Provide Special Offer
22-01-2021
Cablelink SIN and Technical specification documents
22-01-2021
CSM EChat Survey
21-01-2021
Action Openreach has taken to ensure EAD orders do not auto cancel where we are unable to gain site access due to COVID-19 restrictions
21-01-2021
New features on EiVA for faults
21-01-2021
Sub-Loop Unbundling Price Changes
21-01-2021
Copper Provision Policy is being changed for FTTP new site locations
20-01-2021
GEA-FTTP Only Offer v2 and Localised Marketing Offer – Lockdown related updates
20-01-2021
Emergency Welfare Process Updates
19-01-2021
Extension of withdrawal date for EAD Enable and Street Access (Outside Broadcast)
18-01-2021
All Provision and Repair / Risk Assessments and Method Statements process
18-01-2021
Ethernet NTE Briefing Number 7
18-01-2021
Changes to the PIA Product
13-01-2021
Openreach Customer portal - January 2021 review sessions
04-01-2021
Duct Overlay Proof of Concept
04-01-2021
Direct End Customer Contact Proof of Concept
23-12-2020
10 Gigabit GEA Cablelink for GEA-FTTP special offer
23-12-2020
GEA-FTTP Localised Marketing offer
23-12-2020
Emergency Welfare Process Update
23-12-2020
Additional guidance related to pricing for leased lines used to aggregate FTTP
23-12-2020
GEA-FTTP for Business Trial
22-12-2020
Connectivity Services Contract text for EAD to reflect CCDs of less than 30 working days
22-12-2020
GEA-FTTP Only offer - Changes to the existing offer
22-12-2020
New features on EiVA for faults
22-12-2020
New feature on EiVA for SOGEA/SOGfast amend appointment and site contact details
22-12-2020
Improvement for Customer Satisfaction Surveys on EiVA
21-12-2020
Withdrawal of Broadcast Access product variants
18-12-2020
PoC to test revised processes for overhead work is moving to business as usual
18-12-2020
WLR Withdrawal - Reminder of national WLR product withdrawal
18-12-2020
Openreach is announcing over 5,000 new jobs
17-12-2020
Addition to the price list of WLR Exchange Only Sim Provide with SMPF Basic and Premium price points
16-12-2020
Notice of scheduled outages of billing system for Q1 2021/22
11-12-2020
Ethernet NTE Briefing Number 6
11-12-2020
Withdrawal of key worker process for all products
10-12-2020
Saturday appointing for GEA-FTTP
10-12-2020
Invitation to Customer Service Plan and other processes best practice call
10-12-2020
Latest customer portal migration plan
09-12-2020
Saturday appointing for GEA-FTTC PCP Only
07-12-2020
Version withdrawal of XML services as part of EMP Release R4600
03-12-2020
Consultation on Openreach‘s Future Handover Architecture and Exchange Footprint
02-12-2020
Review of Wholesale Line Rental (WLR) and ISDN Ancillaries - Calling and Network Feature Prices
02-12-2020
Change to selected BES and WES/WEES prices
02-12-2020
Repair Journey Customer Improvements
01-12-2020
Network In Advance price change
30-11-2020
Price changes for leased line circuits being used to aggregate FTTP to multiple premises
30-11-2020
CSM EiVA amend appointments - temporary removal of the expedite function
30-11-2020
Launch of new wavelength card options for OSEA 6500 Filter Connect
30-11-2020
Notification of Stop Sell exceptions process and launch pack available on the Openreach website
28-11-2020
Amend DLM functionality
28-11-2020
Amend DLM functionality Pricing
24-11-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices
24-11-2020
Rescheduled customer portal show and tell dashboard sessions
23-11-2020
Removal of the tactical KCI 2.8 (FTTP)
23-11-2020
Changes to the PIA Product
23-11-2020
Ethernet Access Direct Mainlink calculation using the Local Access Dataset
23-11-2020
Ethernet Access Direct Reach and Mainlink investigation update
20-11-2020
Next Generation EAD
20-11-2020
Notice for introduction of new field to bill back up files
19-11-2020
Connection charge offer to assist with EAD auto-cancellations
18-11-2020
Ethernet Backhaul Direct: Updated Dataset 8 and CRF
17-11-2020
Direct End Customer Contact Proof of Concept
17-11-2020
CSM chat validation
16-11-2020
Ethernet NTE Briefing Number 5
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
16-11-2020
Premium Managed Install for Gfast and SOGfast and the location of NTE/ONT in Amber areas of working
13-11-2020
SELT Snapshot Introduction on SOGEA
12-11-2020
New customer portal migration plan
11-11-2020
New customer portal show and tell sessions on Webex
11-11-2020
Price Changes to Engineering Services and Service Solutions
09-11-2020
Openreach fibre availability at NTT Global Data Center EMEA
06-11-2020
Browser compatibility matrix updated
06-11-2020
Exceptions Best Practice Guide for IT System issues
06-11-2020
DFE PoC extended to 31 December 2020
05-11-2020
Novations and Transfers of Service Price Changes
05-11-2020
CORRECTION: Site Specific Risk Assessment,Out of Hours appointments and Named Engineer new process
04-11-2020
Site Specific Risk Assessment, Out of Hours appointments and Named Engineer new process
03-11-2020
BULK UPDATES - Trial for FTTP Provision
30-10-2020
Openreach ebXML Gateway New Site Introduction
23-10-2020
CSM team intraday performance report
23-10-2020
DFX Pre-2000 Fibre Trial
21-10-2020
Changes to Cease Before Provide
20-10-2020
New features on HUD and EiVA
18-10-2020
10 Gigabit GEA Cablelink for GEA-FTTP special offer
16-10-2020
Mobile Infill Infrastructure (MiiS)
12-10-2020
Changes to the PIA Product
12-10-2020
Update on Openreach Coronavirus Test and Protect Process
12-10-2020
Change of contact details for Openreach Billing Dispute Escalations - All Products
06-10-2020
PIA Product - Overhead Self Provide Network Adjustment POC Extension
05-10-2020
Notification of product stop sells in an additional 51 FTTP upgrade exchanges
30-09-2020
Version 3 of the deemed consent principles handbook
30-09-2020
LLU and Access Locate 2020/21 energy price review
29-09-2020
Next Generation EAD
29-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) gateway Disaster Recovery (DR) switch
29-09-2020
Invitation to the Transitioning Copper Services to All IP working group
29-09-2020
Local Loop Unbundling (LLU) Price Changes
28-09-2020
Notice of scheduled outages of billing system for Q4 2020/21
28-09-2020
Planning into existing capacity within the copper Data Communications Network
23-09-2020
Resilience Option 1 (RO1) Stop sell for all EAD variants from September 2021
23-09-2020
PIA Changes to the PIA Product
22-09-2020
SML4 price increase
22-09-2020
SML3 and SML4 launch on Gfast, SOGEA and SOGfast
18-09-2020
Openreach Secure Data Exchange and Distribution System (SDEDS) Gateway Migration Complete
18-09-2020
Next Generation EAD NTE Technology Trial
16-09-2020
Sub-Loop Unbundling Price Changes
15-09-2020
Openreach is announcing a further 67 locations being added to our FTTP build plan
14-09-2020
Change to CSM chat terms
14-09-2020
OSEA 6500 Filter Connect Price Reductions
11-09-2020
Ethernet NTE Briefing Number 4
10-09-2020
DOA process improvement
09-09-2020
Improving the customer experience on CI faults
07-09-2020
Publication of repair best practice guides
06-09-2020
Openreach event:Future of WLR and related products-LONDON-17Sep2019,CHANGE OF VENUE
01-09-2020
Site Specific Risk Assessment, Out of Hours and Named Engineer new process
30-08-2020
KCI Performance measure
28-08-2020
An update on our chat performance
28-08-2020
Update on our investigation into Cablelink delivery
26-08-2020
Notice of pricing change for non-tech change modify
25-08-2020
Changes to our Provision opening hours
25-08-2020
Update on our direct end customer contact proof of concept
21-08-2020
Changes to the Escalations Process
21-08-2020
An update on our chat performance
21-08-2020
Non Standard Lines Price Changes
19-08-2020
Price Change to Bulk Modification of SOGEA and SOGFast SML
19-08-2020
ReTransmission Trial Update
19-08-2020
OSEA 6500 software upgrade
19-08-2020
OSEA Cisco and WES/WEES/BES 2.5Gbps and 10Gbps: Changes to the service level agreement
17-08-2020
Notice of GBBU User Guide version update and Inclusion of HMRC requirement for rebates on invoices
14-08-2020
Withdrawal of FTTP Managed Installation modules
13-08-2020
GEA-FTTP Premium Connection Launch
10-08-2020
Publication of Service Layer Data guidance
10-08-2020
PIA Changes to the PIA Product
07-08-2020
SINs/STINs change of URL and email address for enquiries and questions
07-08-2020
Special Offer on GEA-FTTC VDSL Managed Install
07-08-2020
Cablelink Product & Process Descriptions
07-08-2020
Withdrawal of the suspend auto-cancellation waiver
07-08-2020
Openreach Ethernet Backhaul Direct Vendor Information
06-08-2020
Revised launch date for PIA - Openreach Partner Mobilisation
06-08-2020
Ethernet NTE Briefing Number 3
03-08-2020
Out of hours multiple MPF tie pair retermination
02-08-2020
Power Spectral Density Reshaping Postponed
02-08-2020
Power Spectral Density Reshaping Postponed
30-07-2020
Extension to SOGEA New Line Provide special offer
29-07-2020
Price Changes to GEA Ancillary Products
29-07-2020
Openreach is announcing the largest full fibre build in the hardest to reach final third of the UK
28-07-2020
GEA-FTTP Only offer - Changes to the existing offer
28-07-2020
Update on Ethernet MBORC restrictions
24-07-2020
Communications Provider Itemised Statement (CPIS) file transfer
22-07-2020
Saturday appointing for FTTP
20-07-2020
Changes to the PIA product
17-07-2020
EiVA fixes for SIM orders and Repair Identification
16-07-2020
PIA Ancillary Item Changes
15-07-2020
HUD strategic solution for raising cases for FOD
14-07-2020
Standard site visit reason availability for Gfast
11-07-2020
KCI Performance measure
10-07-2020
Current CSM desk performance
10-07-2020
Current CSM desk performance
09-07-2020
Transitioning Copper Services to All IP working group: A More Focused Session on Stop Sell
09-07-2020
Invitation to the Transitioning Copper Services to All IP working group
09-07-2020
Publication of Updated PIA Ancillary Documents
08-07-2020
Service Delivery transformation update
07-07-2020
Publication of repair best practice guides
06-07-2020
Update: Openreach chat solution and EiVA migration 4 July 2020
03-07-2020
ADVA NTE Briefing Number 2
02-07-2020
Reminder: Openreach chat solution and EiVA migration to go live by 06:00, 4 July 2020
01-07-2020
Direct end customer contact proof of concept
01-07-2020
Review of Local Loop Unbundling (LLU) Ancillaries Prices
01-07-2020
Implementation of appointing changes
29-06-2020
Notification of product stop sells in an additional 117 FTTP upgrade exchanges
29-06-2020
Changes to the PIA Product
25-06-2020
Data improvements to the eMLC dialogue service
25-06-2020
New Circuit fault scheduling self-serve updates
21-06-2020
SOGEA New Line Provide with installation at premises discounted rate - UPDATE following Ofcom waiver
19-06-2020
EAD cancellation offer
18-06-2020
CP systems incident notification to Openreach
18-06-2020
Escalations Trial change in acceptance criteria
12-06-2020
Improving the way new user registration requests are sent to the ORDI Team
12-06-2020
Salisbury is Openreach's first fully fibred city
11-06-2020
Appointment Changes
11-06-2020
Dynamic Line Management-ReTransmission on day 0
10-06-2020
New sub-processors (data privacy) - notification of update to log
10-06-2020
ReTransmission Trial
08-06-2020
Bulk Updates Trial Process
08-06-2020
Notice of scheduled outages of billing system for Q3 2020/21
06-06-2020
Invitation to the WLR industry consultation working group
05-06-2020
eChat changes: implementation of EiVA and changing eChat platform
04-06-2020
Openreach fibre availability at Virtus London 5, Prologis Park West London
04-06-2020
Openreach fibre availability at China Mobile International Data Centre Slough
04-06-2020
Notice of scheduled outages of billing system for Q1 2019
01-06-2020
Notice of outage of billing system for June 2020/21
01-06-2020
Fibre on Demand (FoD) price changes and introduction of new speeds
01-06-2020
EAD 10Gbps 12 Month Connection Charges Price Change
28-05-2020
Revised space licence fees for LLU and Access Locate
28-05-2020
Excess Construction Charge (ECC) Fixed Fee Update
27-05-2020
Openreach fibre availability at Interextion Data Centre London
22-05-2020
Notice of outage of billing system for JUNE 2020/21
22-05-2020
Update: Waiver for EAD 100Mb and 1Gb special offer
22-05-2020
Planned Engineering Work and Incident Notifications
20-05-2020
Bringing forward provision appointments on behalf of CPs
19-05-2020
Updated EMP Plus release dates
18-05-2020
Changes to the PIA Product
15-05-2020
SOGEA New Line Provide with installation at Premises discounted rate during COVID-19 period
13-05-2020
Weekend Working Extension
11-05-2020
EAD special offer relating to deferred service for EAD 100Mb and 1Gb products
06-05-2020
Changes to the PIA Product
05-05-2020
Bringing forward provision appointments on behalf of CPs
05-05-2020
Notice of GBBU User Guide version update
04-05-2020
Changes to the PIA product
04-05-2020
Ethernet Access Direct Reach and Mainlink investigation
30-04-2020
Openreach TDM Access End of Service Notification
29-04-2020
Emergency Welfare Echat Trial
29-04-2020
Openreach ebXML/B2B Gateway Signing Certificate Renewal
28-04-2020
Notice of FTTP Transition Discount Removal
28-04-2020
New Openreach Portal workshops
23-04-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Vulnerable End Customers
22-04-2020
Re-imagining Ethernet Provision (REP) revised design: response extension
21-04-2020
PIA Trial Extension
21-04-2020
PIA Ancillary Items Product Launches and Withdrawals
21-04-2020
Notice of scheduled outage of billing system for May 2020
21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)
21-04-2020
Supporting UK Small and Medium Enterprises (SMEs)
15-04-2020
Improved CP Perception Survey
15-04-2020
Process to avoid EMP EAD, EBD and DFX order cancellation due to customer delays
14-04-2020
PIA Changes to the PIA Product
14-04-2020
Supporting UK Small and Medium Enterprises (SMEs)
09-04-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal
08-04-2020
Escalations Trial Change to Acceptance Criteria
07-04-2020
Launch of Simplified Underground PIA Lead-In
07-04-2020
FTTP on Demand
06-04-2020
Physical Infrastructure Access (PIA). Publication of Updated Engineering Principle CP08
02-04-2020
LLU and Access Locate 2020/21 energy price review
02-04-2020
PIA Ancillary Items and SLU Joint Box Break-In Price Changes
01-04-2020
Escalations Trial Change to Acceptance Criteria
31-03-2020
Excess Construction Charges Price Changes
25-03-2020
GEA-FTTP two-tiered cancellation charge
25-03-2020
Publication of the updated Physical Infrastructure Access (PIA) Terms and Conditions
24-03-2020
GEA-FTTP for Business Trial
24-03-2020
Publication of Updated Engineering Principles and Adoption of Overlay
23-03-2020
WLR Withdrawal Industry Working Group: A More Focused Session on Forced Migrations
20-03-2020
Changes to our offshore call centre availability on Sunday 22 March
19-03-2020
Appointment Changes Update
18-03-2020
Re-imagining Ethernet Provision (REP) revised design
17-03-2020
Changes to the PIA Product
16-03-2020
GEA-FTTP and SOGEA 0.5/0.5 Mbps launch date and price update
13-03-2020
CRF (Customer Requirement Form)
12-03-2020
Appointment Changes
12-03-2020
Version withdrawal of XML services as part of EMP Release R4400
11-03-2020
Change to WLR withdrawal working group meeting planned for 16 March 2020
10-03-2020
WES/WEES/BES (up to and including 1Gbps) changes to the service level agreement
05-03-2020
Notice of scheduled outages of billing system for Q2 2020/21
04-03-2020
Openreach consultation response on GEA-FTTP for Business
04-03-2020
Ethernet Access Direct (EAD) 1Gbps connection special offer in Gigabit Drop Zones
03-03-2020
Gfast full launch & pricing
03-03-2020
SOGEA launch briefing, pricing update and contract update
02-03-2020
GEA-FTTP Working Line Takeover
02-03-2020
SLU tie cable cease price changes
28-02-2020
TRC and AVC prices for 2020/21
27-02-2020
Openreach to launch new GEA-FTTP speed tiers
27-02-2020
GEA Cablelink cease price change
26-02-2020
Inside Out strategic trial
26-02-2020
Openreach SDEDS Gateway Migration to Enterprise cloud sites.
25-02-2020
Calling and Network Features price changes
25-02-2020
Launch pricing for two SOGEA/SOGFast Site Visit Reasons (SVR)
24-02-2020
GEA-FTTP for Business trial
24-02-2020
Invitation to the WLR industry consultation working group
21-02-2020
Update on EiVA integration into View My Job and Portal eChat
21-02-2020
PIA Changes to the PIA Product
21-02-2020
GEA-FTTP and SOGEA 0.5/0.5 Mbps launch date and price notification
17-02-2020
KCI Performance measure
13-02-2020
Special Fault Investigation - price and product changes
12-02-2020
Improvements to the Optical Services Customer Requirement Form
12-02-2020
ReTransmission Trial
07-02-2020
Service Delivery Transformation Update
05-02-2020
KCI Performance measure
03-02-2020
Openreach ebXML/B2B gateway - new enterprise cloud sites and decommissioning of old sites
31-01-2020
Special offer to support the Salisbury and Mildenhall trials
29-01-2020
More Focussed Appointments price changes
28-01-2020
KCI Performance measure
28-01-2020
Portal user guide now available for Street Access 1Gbps
28-01-2020
Order Entry Improvements update
28-01-2020
Weekend Working
27-01-2020
New FTTP locations in market towns, villages and rural areas
27-01-2020
EiVA integration into View My Job and Portal eChat Links
24-01-2020
Dark Fibre X product contract change notification
24-01-2020
Openreach ebXML/B2B Gateway Server Certificate Renewal
24-01-2020
Dynamic Line Management - ReTransmission on day 0
24-01-2020
Dynamic Line Management - 5 retrain DLM trial
23-01-2020
KCI Performance measure
23-01-2020
SOGEA New Line Provide with Managed Install Special Offer
20-01-2020
Weekend Working
17-01-2020
Launch of eChat Service for Fibre to the Premises (FTTP)
17-01-2020
Physical Infrastructure Access (PIA). Publication of Updated Engineering Principle CP09
16-01-2020
B2B gateway - Introduction of new enterprise cloud sites
14-01-2020
KCI Performance measure
07-01-2020
Openreach fibre availability at Iron Mountain Data Centre Slough
06-01-2020
Special offer to support the Salisbury and Mildenhall trials
02-01-2020
KCI performance measure
31-12-2019
Update: Modem Compliance Testing (MCT) change of formwize addresses
23-12-2019
Service Delivery Transformation Update
23-12-2019
GEA, LLU, PIA Price Review
23-12-2019
Launch of Street Access 1Gbps
23-12-2019
SOGEA New Line Provide with Managed Install Special Offer
23-12-2019
SOGEA contract change and launch update
20-12-2019
Update: Contact channels in Gurugram affected by the Delhi protests
19-12-2019
Contact channels in Gurugram affected by the Delhi protests
16-12-2019
Modem Compliance Testing (MCT) Change of Formwize Address
17-12-2019
Modem Compliance Testing (MCT) Change of Formwize Address
16-12-2019
Changes to High Impact Provision Of Service (HIPOS) escalation route
16-12-2019
Changes to Gfast escalation routes
16-12-2019
Changes to Line Isolations Units escalation route
16-12-2019
Changes to Named engineer escalation route
16-12-2019
KCI Performance measure
16-12-2019
Urgent essential maintenance outage of the billing system
09-12-2019
Notification of Product Stop Sells for the Salisbury and Mildenhall Trials
09-12-2019
Notification of Salisbury and Mildenhall trials start date
09-12-2019
Invitation to attend an event on the future of WLR and related products
09-12-2019
KCI Performance measure
06-12-2019
Impacts to our Customer Service team
04-12-2019
Number portability price changes
03-12-2019
CORRECTION: GEA-FTTP Only offer
02-12-2019
GEA-FTTP Only offer
27-11-2019
EMP system test which will change the prefix to order/fault report references in EMP
27-11-2019
Openreach ebXML/B2B gateway - Introduction of new enterprise cloud sites
25-11-2019
UPDATE: Agile appointing Proof of Concept
25-11-2019
KCI Performance measure
22-11-2019
Introduction of a new region for Dark Fibre X (DFX)
22-11-2019
Full Launch of Dark Fibre X product
22-11-2019
KCI Performance measure
22-11-2019
EAD Migrations from eCo to EMP
20-11-2019
EiVA to eChat hand-off technical trial
20-11-2019
GEA-FTTC - improved processes to fix network routing delays
15-11-2019
Agile appointing Proof of Concept
14-11-2019
Invitation to ForViva meeting on 17 December 2019
14-11-2019
Notification of intention to withdraw all Broadband Boost Products.
12-11-2019
KCI Performance measure
12-11-2019
Order Entry Improvements Update
12-11-2019
Improvements to the WLR PRS Barring service
11-11-2019
WLR Calls Pence Per Call billing reimbursements
11-11-2019
Notice of scheduled outages of billing system for Q1 2020
07-11-2019
Refresh of the FFIB Standard Terms and Conditions
